This is my spot for anything that needs shipping. The guy is so nice and friendly that I'm actually, for once in my life, current on all my shipping because of how easy he makes it. I've shipped with multiple different carriers, depending on the item, Abdul is a pro at pointing out which service I should use based on needs - security, speed, cost efficiency, you name it. While international shipping forms can be tedious, and the place can get busy, he keeps one eye on form progress (and errors) while tending to everyone else in the place. read more

The young fellow at Vancouver Business Plus on Robson Street is a true life-saver and very committed to his business. I am sure he knows more about tech-y gadgets that anyone I know, or at least more than I do, which is a lot! I've had 20+ pages to scan and he barely bats an eyelash. This sort of stuff makes me cringe and I'd as sooner not do it unless I have someone friendly and efficient to help me, thank you VBP! Vancouver Business Plus has enough services to help out any local or out-of-towner in getting their message out there, from printing to copying and faxing, to scanning, internet stations, disc burning, laminating, mailbox rentals, along with mailing and shipping services of all kind. All at considerably reasonable rates! read more

They charge 140 DOLLARS for shipping a envelope with 8 pages with tracking, when I went on the Purolator site it would only cost 40 bucks with shipping. DO NOT GO TO THIS PLACE! read more

New owners now as of Oct 2016 apparently. I went to scan a document using the computer rental stations. The girl took the document and said she'll do it for me. After scanning the document (8 pages), the girl asked for $14. Shocked at the price, I questioned what the rate was. It was $1.50 per page. Irrespective of the rate, she didn't inform me before scanning the document. She pulled the rate sheet from behind a vase on the counter and showed it to me. Mind you, the computer rental rate was $1 for 10 minutes, which would have been enough for me to scan a 8 pages myself. I was deceived and lured into paying for something I did not agree or expect. Simply put, if she had told me that the rate is $1.5 per page, I would have simply walked away. Bad business practice, just bad ! read more

Bad experience and poor customer service. It unnecessarily took us three visits on the same day to pick up one package! The owner was so paranoid he refused to hand me a Purlator package that was addressed to my home address, because it was on my wife's name and not mine, even after I present my DL with the same address in it and the tracking confirmation from Purlator! When I politely questioned him saying this was not how it worked at other offices including Purlator, he just rudely stated that he was owner and he was free to do anything in his store. Asshole. Never back. read more

Absolutely terrible experience. Entered into a month to month agreement that required a security deposit. Upon agreement I had asked if there was a contract or any terms and conditions I needed to agree to and was given a response of no. Couple years past and it was time to cancel. I had advised them a few days after the start of the month and asked how much time do they need for cancellation and the response was and I quote "1 month standard" I stated ok consider this my 1 month and knowing that payments were usually due at the end of the month I stated please deduct money from the security deposit to cover the few days we bleed into next month. Zero acknowledgement at this point that this was not acceptable and when it came time they completely withheld the deposit all together. Suddenly now after the fact they wanted to get into further details about the cancellation policy even though they had numerous chances to advise but knowing that they're not in a position of power and I had no recourse they threw every excuse not to give my money back even stating silly arguments such as when you break the law for speeding, just because we didn't tell you what the law was if you break it you pay as to justify them not telling me about their cancellation policy is the same too bad so sad. read more

AVOID THIS PLACE!!! I have been sending my Purolator packages to this location for pick up for many years. There have never been any problem with the old owner. They were very helpful and friendly! I had a recent Amazon order sent here for pickup. On the morning of Dec. 26, I called the store to confirm their store hours because it's boxing day and I know some businesses have different store hours during the holidays. A woman picked up and confirmed they closes at 6:30pm, which is the normal store hour. I arrived at the storefront at 6:10pm with a friend and they were already closed. I was very upset because I needed that item for my trip the next day. Also because I have called in the morning to confirm their hours and planned my day accordingly. After returning from the trip, I went to pick up the package on Dec. 30. A female staff told me that I need to pay a $3 fee for storing my package over 7 days. ?!?!??? I tried to explain to her what happened on boxing day. She was speechless. Then two other people (I believe to be the new owners) came out of their office in the back and said they NEVER close before 6:30. Seriously?! WHY WOULD I LIE ??! I also have the call history and my friend can prove that they did close early that day. Then I said I am going to call Purolator about the $3 fee because I have NEVER heard of such fee. The owners' response was "its a store policy". Then I argued that even though its a store policy, I am still within the 7 days period (parcel arrived in Vancouver on the 23rd and my second attempt is on the 30th). The owner now switched to saying that they charge $3 for parcel thats oversized. ???!!!?! (It's ONE umbrella inside...) At the end, I was basically forced to pay $3. OH! Even better, tax is also not included. read more

This used to be my favourite place. Cheap, friendly, helpful and efficient one stop shop. Unexpectedly and with no notice the company was sold to new owners who cannot run the business properly. They don't really know what they are doing, the store hours are much more limited now, everything costs more and they are slow and make many mistakes, excuses and very rude. I'm only still there because I have a one year mailbox rental. These guys are just looking to take as much money as they can. No sense of customer service or duty. read more

Bad experience, bad customer service. They will charge you for everything even for a piece of paper. They will not accept credit card even though they have the service. If you insist they will charge you a fee on top. If they continue to operate like this they will be shutting down soon. read more

I dropped FedEx packages there to be ship "ground" and they "disappear! When I call to inquiry about it after talking to FedEx customer service the manage shout at me and hang up! I do not recommend doing any business with this store. read more

Under NEW ownership, they had the nerve to tell me I had to give them more money, after prepaying for a year rental for a mailbox in august, the owner approaches me and tells me that I "ordered to much stuff" because I had one day when I had 5 packages come in for christmas presents. He then proceeds to tell me I have to pay him an additional $17 a month, such a scrooge!!! Take your BUSINESS ELSEWHERE, he should be charged with FRAUD. read more