Wanted to share our experience with Vance Professional Concrete start date 9/08/2022 Quit date 9/19/2022 Recently my husband and I decided to have some concrete work done. We wanted to hire a local company so that money stayed within our community. We did some rsearch and decided to go with Vance Concrete. This was a mistake we won't be making again. Our first experience with the owner was to be for an estimate. We set a date and time. When that time came the owner never showed up. My husband ended up calling him after two hours of waiting to be told that there was a late load of concrete delivered at another job. No phone call to us letting us know anything. So he and my husband decided the next day they would try again for the estimate. The owner was late again. Reguardless my husband said he liked the guy and gave him a chance anyways. A deal was made and the handshake was supposedly sealing said deal. So the time came when the job was to start, it was Labor Day. The crew was two hours late. They were only here for maybe three hours. And only made the forms for the steps. Now I have dogs, my husband then had to make a temporary ramp for them to get in and out of the house. It was like this for three days. No apology for being late. Nothing said as to why only the form for the steps was done. Just three hours of work and gone. Three days later and two hours late, yet again, the crew shows up. They all just head to my back yard, not telling me they were here, why they were late, nothing. So I ask the owner that if they are going to be late could they please call my husband so he can let me know, again I have dogs that need to be put away so they can do their work. The owner looked at me and said, " I tell you what, how about you give me your number and I'll call you every day?" Now we were aware that the owner was getting married the following week. What we weren't aware of is that ALL work would stop comletely until he got back from his honeymoon. We now only have three steps completed at this point and we are on week two of what should have been a one week job. We have asked repeatedly for a contract, then when the owner finally brings it he wants me to sign it when the arrangement was made between him and my husband. That being said he still NEVER told us that he wanted HALF of the monies for the job before he left for his honeymoon until I said he would have to have my husband sign it. This was 2 days before he left for his honeymoon. We were given TWO days to get the $2500 for THREE STEPS! Honeymoons over and the job begins again, or so we thought. Last day here and yet again the ENTIRE crew is two hours late! At this point I'm not going to lie, I was heated. I had rescheduled a Doctors appointmemt because they said they would be here at eight in the morning, it was after ten when they all decided tp stroll in. I ask the owner what was the excuse this time because theres always been an excuse. His explination was, "they ALL had to take a rental van back to Louisville." THEY WERE TO BE HERE AT EIGHT! He then says "we,re here now!" So in my opinion he was doing HIS business on MY time and I let him know this! He then states that he WONT finish the job because I was being "hostile". A few days later we recieve a quit letter in the mail stating that I was like this the enitre time. He wants to place the lack of his unprofessionalism on me! THE ONLY TIME I EVER BOTHERED THEM IS WHEN I ASKED FOR TEN MINUTES TO LET MT DOGS OUT AND HE TOLD ME NO! Now lets talk about the quality off his work...I am now the owner the three round steps that are uneven level wise. They aren't the size we asked for, they made them narrower. Then if you measure them they are different measurements on each end of each step. They did what THEY wanted NOT what WE asked for. Then because the steps were the wrong size part of the sidewalk leading to what would be the porch had to be cut out for the new patio to fit correctly. (The new company we hired to finish the job A) noticed everything we did and B) had the ENTIER patio done in three days.) There were cigarett butts left all over my back yard were they were working, trash left behind, and a huge pile of dirt left. This was the first and will be the last time I use this joke of a company. Vance Professional Concrete? I would suggest taking the word "professional" out of the company name because professionalism is what this company lacks! read more