Will helps us out in a pinch once again!…read more Coming off of a difficult week with one of our kids being in the hospital, we discovered our basement a/c no longer worked. We called Will, and he made time to come out the next evening. He was able to easily diagnose the problem as a blown capacitor and fixed it at a very reasonable price. We were up and running with a working a/c that same night! Will also remembered some of our other ongoing needs, with another aging a/c on our house and issues with our duplex rental. He is so knowledgeable and truthful when he talks to us about options. Having used his services many times, we trust him when he says if something is an easy fix or needing something more expensive. He is the service pro everyone should have saved in their phone. So lucky to have found him!

Will is, without a doubt, the kindest, most honest, and most patient person I've ever done business…read morewith for home repairs. From the very beginning, he took the time to listen, answer my questions thoroughly, and explain things that no other company took the time to explain. Last summer, I was told I needed to replace my HVAC system before this summer because it uses R-22. Naturally, that was stressful and felt like a huge unexpected expense. When Will came out, he carefully inspected the system and then walked me through the facts. He explained that as long as the unit is working properly, there's no need to replace it just because it uses R-22. He also clarified that refrigerant doesn't need to be added unless there's a leak (contrary to what I had previously been told about it needing regular refills). At no point did he try to upsell me or pressure me into replacing something that still works. Instead, he focused on what was actually necessary and in my best interest. That level of integrity is rare and incredibly appreciated. It's clear he genuinely cares about his customers and values doing the right thing over making a quick sale. I truly can't recommend him highly enough and will absolutely continue to use and refer him in the future.

Turner came out all it was was the on off switch on the the unit. NO CHARGE AT ALL. ones and only…read moreI care to call. side job dude came out and I think he put it to me a little bit that's Y people can't get side work any more because the people doing the side work want something for nothing and will not go the extra mile so turner, heating and air is who I call if you call anyone out side of Shepherdsville shame on you if your in Shepherdsville imo.

I can not sing higher praise for Turner heating. After a major screw up from another company Turner…read morecame out. ON TIME, told me what they were going to do and gave me an estimate that they stuck too. Their employees are HONEST, professional, and technically the highest caliber in their trade. I highly recommend Turner Heating & Air who was recommended to me via Kentucky State Inspector.

This is a good company to work with. The first call to schedule was with a friendly co-owner. Troy…read morewho came to do the dryer vent cleaning continued the positive experience. He was clear what he was doing, offered before and after pics demonstrated the positive work. I recommend this company!

I was given before, and after pictures of the work done, educated on the fact that my brand new…read moreroof still included a dryer vent mesh that should've been taken off over the dryer vent itself and he fixed that and they have the tools to show their technical know how. And he was really friendly. As far as value goes, sometimes you get what you pay for, but the cost of the service that I received was $249 for Clark County Indiana residence. I thought that was very worth it.

Yelp asks what went well? Everything! Submit project and received prompt initial response. Keep in…read moremind this is a Saturday, emergency project. As soon as he could, he called he back to say that he could be here in 30 minutes. He came in and found the issue in no time. He identified, diagnosed and correctly fixed the problem with the igniter in minutes. He even had the right part to plug in not be wired outside the unit as previously done. There was no emergency charge. The quality, great value and excellent service was top notch. As I tend to find a quality company and continue to use always going forward, UrBest will be my HVAC service! Thank you!

Heat went out this morning. Called Donnie at urbest Hvac .He had it fixed by 10 AM. Fast service…read moregreat prices would recommend to anyone. Thank you, Donnie greatly appreciate it.

I recently used this company to get a second opinion on repairing my outside AC unit after a power…read moresurge destroyed it. Another company had quoted me $2,200. However, they found that my unit was under warranty for parts and labor, and I also qualified for total replacement vs just repair. They kept me informed every day of their progress in ordering parts and working with the vendor for the warranty. They even got me a surge suppressor to prevent further damage -- and even that was priced over $300 less than the first company. My house is cool again, and I saved over $2,500 because this company is honest and true. Thank you so much!!

Had Burke heating out to replace with all new Heater with runs and new air conditioner. Pretty much…read morea whole new system put in. Heather looks good and so does air conditioner. However scratched my wood floor and they were the only ones in the flip house that day. Cussed at and walked up on me like he wanted to fight , he is an old guy and didn't want to pay until my partner showed up. Gave me three hundred for the floors. Then come to find out where the pipe goes out the roof they didn't seal it properly and it is leaning and pulling shingles back ; it also leaks water . I called them he said they would come fix and the never did. Then four that the drain pipe going from bottom of heater to outside wasn't wrapped in moisture wrap; so it was leaking water into crawl space . I called him two day before buyers inspection was to happen he promised to come and fix this stuff and never did. Because of the water leaking in crawl space and the roof buyer backed out of sell. Then notice the return cover was bent and when I called him he said he ran out of material so he didn't come before inspection. When I told him it cost the sell of the house he said it wasn't his problem any longer and Larry hung up on me . I called back and told him I would take him to court he laughed and said do what you want and hung up and now won't answer the phone . I would never use this company ever again nor recommend you use them either. He is cheaper and I guess you get what you pay for. Trust me when I say be very careful when ever dealing with this company. Oh and he charged me an extra two hundred because I payed with my credit card. That was icing on my cake.

Mike Clark helped me out with a property I have in Louisville and I could not have asked for a…read morebetter interaction. Prompt, courteous, and knowledgeable, the guys fixed my issue quickly and at a reasonable price. I would definitely recommend!

Mike's business model changed a couple of years ago. Service is disappointing and customer service…read moreis horrible. Lots of details I could cite, but even though Mike is a good guy, it is no longer personal service anymore and they cannot manage the business and customers are suffering. Go to someone else.

Super grateful for the affordable and professional inspection and house vent duct cleanings, we've…read morehad last 2 yrs. The tech identified a gas leak near our furnace. When LG&E tech came by 2nd time, even after repairs, a whole new gas pipe with multiple connectors changed, there was STILL a gas leak. In all ~4 gas leaks identified. YIKES! We hadn't noticed a smell or anything! Very grateful for the safety pickup from a "routine" but very value and safety-added HVAC service w/ duct cleaning. Thank you for keeping my family safer! Appreciative of all your help!

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

Completely satisfied with this company. They are very knowledgeable of the furnace and ac systems…read more I have multiple single family rental houses. They diagnosed problems that were caused by previous contractors . The prices were very reasonable The billing and easy payment was wonderful They worked well with my tenants They were on time and polite and helpful I plan to keep using them in the future

Awesome service and pricing. They were able to complete my HVAC install quickly. Highly recommend.read more

Ryan showed up on a Sunday and stayed until the job was done no emergency rate(he left at…read moremidnight). He found several issues caused by a previous repair and even fixed an electrical issue. He was sooo diligent he replaced plastic caps with metal ones and mounted things and wires the had been left to hang. The issue we had been told by previous HVAC "pros" was going to need a whole new system and cost 6,000. Ryan found the issue and recharged the unit and used the best leak stop money can buy for a quarter that price my house feels amazing! I keep the thermostat at 72 it's so cold. It was the best repair experience I have ever had. Any good home owner knows quality is always worth the price. He was not the cheapest game in town but I truly feel I was given service and diligence worth every cent! He will be the only one to service my HVAC system from now on hands down.

Maybe at one time Ryan was all he claims to be and maybe he will be again but my last dealings with…read morehim didn't and hasn't gone well. I had used him at several properties, the last was at my home where he installed two new furnaces and AC units. When it came time for service/repairs he COMPLETELY Ghosted me and has yet to explain why. He had said when he completed my installation he would be out of unexplained communications for some time. Maybe he's worked out his personal problems but it left me is a bind,