I have dropped by this pet store to buy some wet food for my dog about a month ago and would never return. The 2 ladies working at the store had such bad attitudes. The one working the till was unbelievably rude and kept rolling her eyes and acting like she is doing me some kind of a favor. Don't like your job? Quit and go get a different job instead of making the business lose valuable customers. I did not ask her to do anything other than scan my purchase so that I can pay and leave as fast as I can. read more

The cutie in my picture (the non-human one, of course!) requires a variety of things to live. Food, treats, bones, etc. We usually have to hop stores because her food is at one place, and her treats tend to be another. Or even if her food is at Van Pet? It's out of the way for us. Having said that, Van Pet is easily one of my favourite pet stores out there and we make the trip whenever it's a non-emergent need (food, for example). It's unpretentious, fully stocked, and the staff is always knowledgeable. For example, being pretty knowledgeable myself about what I'm feeding my dog, I've had many a conversation about dog food with staff at various stores. I always find Van Pets to be balanced and helpful, and they aren't always just trying to sell me the most expensive thing. They usually stock us up with samples to try to help us make the right decisions. It's very much appreciated. It's taken me a year to write this review. It wasn't until today after a visit that I realized that every single time I've been in this store, I've left happy and wowed by the customer service. It's absolutely warranting of a review and even more, a five star one. read more

I love this store. Andi (Andy?) Has been a great help with my new rescue dog Benito "Beans". He is weary of strangers but he loved her immediately & looks for her whenever we go shopping. He has a grain intolerance. The other pet stores tried to sell me the most expensive food in their stores or tried to guilt me into putting him on a raw diet. Andi took the time to find the best food for our little guy. I am very happy to report that he is so healthy and happy now! I expected to pay more beacause it's a small business but the food and toys are cheaper than Bosley's. read more

The location is good and they stock all the food, toys, treats, and accessories I could ask for, but my enjoyment and willingness to go in greatly depends on who is on shift at the time. There is one woman who seems really nice, a couple others who are just indifferent, and one who's like a bit of snotty cow. If I can avoid coming here, I will, unless I'm really in a bind. (The princess must have her royal chow.) For the most part, I'd rather give my money to Prefurred Pet Supply down in Sapperton - they seem happier to have my business. read more

I'm a local to the McBride area, and having a close-by pet store that carries a good selection of quality (not filler garbage) foods is very appreciated. I've purchased my dog's food here for the last two years, and we've been mostly happy with the service. I've now started purchasing cat food & litter here and I was surprised that they carried what I was looking for. In the past they have had a couple of employees that were not very interested in the customers, but I haven't seen them in a good year, so I think the staffing problems are no longer an issue. I wasn't aware that they helped out as many animal welfare events as they do, so that's another reason why I'll continue to shop local. My only knock would be a limited selection of some types of pet accessories, but you can't stock the world in a small store. read more

I always come here with my dog in tow, they are very friendly and helpful and have everything she likes and eats. They will even babysit 10-15 minutes for me. read more

First off, it seems very odd to me that ALL the positive reviews are filtered, even though they're old and based purely on staff that may not even be around any more. Makes me doubt you Yelp and your "super reliable unbiased" filtering system! But on to my review. We just got a puppy two months ago and this place is our go-to for everything from toys to food etc. The only time I've shopped elsewhere is if I can't find something specific for my dog (for ex. I bought his crate at Pet Smart because their selection is bigger and better). Both my boyfriend and I have had nothing but helpful and positive experiences here. They remember us and our dog every time, and they have no problem giving refunds or exchanges if need be. I find both the owners very nice and the staff as well. When we were trying to decide between feeding our new pup raw or dry food the sales associate spent an hour with me talking and walking me through the choices, and I left with literature on different brands. Overall they had me feeling confident in their knowledge and I left feeling educated and informed. If you want to support a local business then this is great place to shop! read more

I have only been in here a couple of times. Mostly when I am looking for something that I can't find at PetSmart. I have had good and bad experiences with the staff at this location. Some are very helpful and one or two have made me feel like they could care less if I was there. read more

Came in a few days ago for a glove brush for the cats. Didn't have any...said they would call me when they come in. They called within 2 days, left a message, picked it up, cats couldn't be happier. Win-win situation. ps: it's called a 'love glove' (i know, weird, right!?) and it works AWESOME! read more

So happy that our neighbourhood store can supply us with all our doggo needs. To be fair we did get our crates elsewhere, but I'm not sure why. At any rate, all our dog toys, leashes, food come from here. So friendly. They will order food in special if they don't carry it. Fantastic store for dog stuff. read more

STAY CLEAR OF THIS STORE! the prices on the tags mean nothing. two times I got to cashier and they changed the pricing , saying something about the manufacturer making them do it. One time $2 up charge and the other $3. Dan, the owner is lacking in customer service . the rest of the staff seem ok but I think they arent trained and they have to do things Dan's way. Check out Preferred Pet in Sapperton read more

Can I give less than 1 star? My wife purchased a bark collar for our dog in June from the New West location that stopped working last week. It was almost $80, and after spending another $10 on replacement batteries and playing around with it, I determined it was broken. Attended the store and was informed that because I bought it so long ago there was nothing they could do, despite the box stating there is a "one year warranty". The clerk then told me they only offer returns for 30 days and I asked where that was posted for customers to see their policy - it wasn't. The clerk then call the manager (Daniel?) and he towed the line and said there was nothing they could do, and I should have brought it back sooner. Huh? It was working until last week! Idiots! Despite buying a lot of food etc. for my dog here in an attempt to "support the little guy", the customer service is terrible, they don't stand behind their products and we won't be back! Hey Daniel - I called the company that makes the thing and after a five minute phone call, they're sending me a new one. Thanks for the help! read more

AM glad to see that am not the only one who thinks that some of the staff members should find other work ,since they don't seem to happy being there,at least I think a 'thank you and a hello are just good manners .which am afraid these members are lacking..,I would only go there these days just to pick up some thing heavy ,like kitty litter ,other wise I head to pet-smart. read more

Good selection of raw pet food. Best around actually. Prices seem on par with competitors. Sometimes the staff can be a little gruff, but that seems to be getting better too. read more

I love this store! The staff are great especially the owner Dan. He has always gone above and beyond for me as a regular customer. They have literally everything you would need to take care of your pet at reasonable prices. They also have a huge selection of raw food. Probably the best I've ever found. I've been going to the store for so many years that I've lost count! I highly recommend them. Make sure you read the other reviews that are linked to at the end that they don't show because they do matter. read more

My visits to this location have been fine. My cat recently developed an allergy to some dried cat foods and I found the woman working on the evening of 12/01/2011 very helpful and willing to work with me to find a dried food that agrees with my cat. They also have a policy where the food can be returned if it's not working out. Overall I'm quite pleased with the service I receive at this location read more

This pet store before 2012 was great, after that it has fallen to apart. They are over priced, usually out of stock on a lot of items or very little selection. If you are a bird or fish person your probably going to be out of luck finding items. You can special order things but that takes awhile and most staff aren't good at call backs for pick ups or the wrong item is ordered. As far as staff goes I like one lady named Christine, she is tall with dark short hair. She has worked in the pet industry for a few years and knows her stuff. I think she is the only knowledgeable and passionate staff there, everyone else there seems like they just don't care to even be working, or you get bitchy or ignored attitude. There is also a rotating door issue when new staff comes in, so you see new faces that don't last making a knowing you friendly service out the window.I don't like shopping there anymore for the few items I was interested in buying. Sometimes you walk into the store and you just hear staff arguing with each other which does not make for a pleasant experience. This Van Pet and Lynn Valley are the same owner. The Vancouver & Burnaby locations are different owners. I've heard nothing but great reviews from the Burnaby store. So, if you like the products they carry but not satisfied at this location I strongly recommend going to the Burnaby Van Pet or the Vancouver one. There is also Bosely's & new Walmart in New Westminster that carry lots of pet products. read more