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    Van Houten & Associates

    3.0 (6 reviews)

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    Arizona Financial Credit Union

    Arizona Financial Credit Union

    (93 reviews)

    They loaned us $52,000 dollars, then would not let us have our money…read more My wife and I opened a joint account and applied for a home equity loan for $52k for some large purchases that we needed to make. We had the cash, but decided to do the loan so as to keep the cash handy for emergencies. To be clear, the terms were good. 20 years, 7.5% APR (in this banking environment) and only $177 in fees. So technically the loan was for %52,177 where we received $52,000. We had a basic savings account. The first problem was when I learned that I could not transfer to an external account more than $2k in any 24 hour period, and no more than $3k over 30 days. To make matters worse, we could only transfer to external accounts that were also joint accounts with both my name and my wife names. This Arizona Financial Credit union account was our only joint account. I was told that I could initiate a wire transfer, for a fee of course, or visit a branch and get a cashier's check for funds beyond $2000 should I wanted to them to an external account. This is the year of our Lord two thousand twenty-six. Why should I have to bank like it's 1968? I have an account with Alliant Credit Union. I'm allowed to move up to $25k to an external account within any 24 hour period with no limits beyond that. That applies to online transfers or wire transfers. So after accruing about $213 in interest without even reaching the first payment due date, I cut our losses. I paid off the loan and closed the savings account. The only satisfaction I have from this sorry affair is knowing that the loan cost them more than it did me due paying it off so soon.

    I am a member of Arizona Financial Credit Union and recently had a disappointing experience with…read moreone of their phone representatives. During the call, I requested to speak with a supervisor. In response, the representative stated, "That would be amazing," in what I perceived to be a sarcastic and unprofessional tone. As a customer, I expect to be treated with courtesy and respect, even when escalating a concern. I'm hopeful management will review the call and address the issue appropriately. My concern is not with the credit union as a whole, but with the level of professionalism displayed during this interaction.

    Synergy Payment Solutions - Equipment we havent ordered

    Synergy Payment Solutions

    (16 reviews)

    Scammers, been charging me on top of percentage we agreed on another 3.5%! And also ordered…read moreequipment and stuff without aigning any contract, any agreement and I am still being charged monthly for what I don't use, no one ever pick up the phone. Lost lots of money and time with this poor company that I don't know why its still open because they just scam people!

    Based on my personal experience, working with Synergy Payment Solutions caused serious financial…read moreand security concerns for my small business. I was contacted and pressured into a meeting, during which I believe my personal and business information was used without my clear and informed consent. I was subsequently enrolled in services that I did not knowingly agree to or fully authorize. As a result of what occurred, I felt it was necessary to freeze my bank account, take steps to protect my identity, and file a complaint with the Federal Trade Commission (FTC) to formally document my experience. Communication afterward was confusing and inconsistent. When I attempted to get clear answers or resolve the situation, I was passed between representatives and third-party companies without accountability or resolution. In my opinion, the conduct I experienced was deceptive and placed small business owners at significant risk. This situation was stressful, costly, and completely avoidable with honest and transparent business practices. I strongly encourage other small business owners to carefully review every document, ask detailed questions, and proceed with extreme caution before engaging with this company.

    Van Houten & Associates - financialadvising - Updated August 2026

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