Stopped by early in the morning for a quick oil change before work…read more The guys were so kind and accommodating. They even offered me refreshments and coffee while I waited. They offered me different types of oil and explained everything thoroughly. I felt like a VIP guest for the price I paid. 10/10 recommend. I will def come back for a drive through oil change!

Second time coming here for my oil change instead of Mazda and I'm thankful every time. The…read moregentleman's here are always welcoming, quick and efficient! They are literally half the price of my dealer and get me done in about 10 minutes VS waiting in the lobby for an hour even with an appointment. I'll probably always come here based on my amazing experiences!!

Amari was absolutely wonderful. She handled our oil change with lots of class. We only like to go…read moreto Jiffy Lube to get our oil changed because they do the very best but this is my favorite store of all time. They're really good there they get you in and out and it doesn't cost that much we thank you so much for being our favorite place to go and we love the manager. Thank you jiffy lube you have five stars from that review lady her money you get lots of hearts

I came in at about 5:20 p.m. today (March 6) and nobody was in the bays. When a person came out I…read morepulled up. He said, "The manager didn't like the way you pulled in. If you do that again, this store will not service you." Then another worker came out, took my oil change order, went into the office, came out and told me to leave because the manager did not like the way I pulled in. I explained that I thought the first person was guiding me in. He said I needed to leave. I've left 5-star reviews in the past, but am shocked by this terrible treatment.

This place is the best! I came here because light came up and they checked it and it was just a…read moremaintenance light issue which was not addressed at other place I had oil changed. These guys are the real thing! I was not charged for their time!!!!!! Omg please do not hesitate trust these guys with your vehicles they are the best in Town!!!!!!! I'm grateful to them!

August of 2024 we had Buckys install a complete A/C replacement. We moved to Alabama and the system…read morefailed and we called them to get them to warranty replacement. But they said they would have to do the work themselves. So we ended up having to replace the whole system ourselves Crazy

A first time customer to this particular Les Schwab Tire Center. Initially called in to check they…read morehad the proper tires in stock. The woman who answered assisted me and said they had the type of tires I was looking for. So, went in at 2:30 PM on a Saturday (5/04/24) and the receptionist woman informed us the wait time would be an hour and a half. So, we waited, but didn't see our vehicle go in until around 4:15 PM!!! We calmly and patiently waited thinking it would be done shortly afterwards. BUT after waiting another 45 mins, asked the guy why it was taking so long and he said they somehow got backed up for almost 2 hours, getting behind on the estimated times to complete each vehicle. SO, we had to wait even longer and finally by 5:30 PM, they were finished! Talk about a 3-Hour wait! Wish they had told us that it would take longer than the first estimated time. There were other people waiting for their cars and they seemed to have been frustrates by the wait times as well! Quality of work seemed to be acceptable and prices were reasonable for the 4 Tires. Received a small discount for waiting, but wish the updates were given to the customers regularly...

So, I came here for an alignment in May. To start, I got a call at 10am to confirm I was coming in…read moreat 2. When I showed up, at 2pm I was then informed their technician called out for the day. Their part time tech wasn't going to be in until about 2:30. (I feel like those are things you should've shared at your 10 AM confirmation call.) I then got a call at 6:15 PM from their part-time technician who was finally looking at my vehicle. He said that my tie rods were not torque to spec, and he wanted to charge me their hourly rate of $169 just to torque them to spec. When I asked him if he meant my inner or my outer because I had just replaced the outer ones. Instead of answering my question simply he started explaining to me what my rods are and what they do (I do most of the repairs on my vehicle at home with my boyfriend, so I know a bit already.) so I asked the guy why he wanted to charge me for something that he was going to have to torque anyways? And he said "well your at home mechanics don't have the tools we have to make sure it's actually torqued correctly." - I have a repair manual. I also own a torque wrench, and knew that I torqued both my inner and outer tire rods to spec, according to the specs in my owners manual for the year, make, model of my car. He then told me I needed my tie rods torqued to 150 foot pounds. (I drive a mid size suv, this would've destroyed my threading.) so I refused to have him do my alignment. When I went to pick up my car, the front desk person asked me why I refused the service, and because he wanted my business, asked if I would reschedule if he could guarantee that I had someone else work on my vehicle. I agree agreed and I came back on May 19th. In between these appointments, i checked my tie rods, I had my neighbor (who was a machinist for Napa auto parts), my family friend who's also got a full garage since he was a mechanic, and my boyfriend looked at them. They were not out of spec at all. in fact when we tried to take it above 97 foot pounds, it would've caused significant damage to the threading for my tie rods. I'm assuming because these guys at Les Schwab see that I'm a girl, I have my hair and makeup all done and cute, probably means I don't know Jack sh*t about my vehicle, and can squeeze money out of me OR they really are just inexperienced mechanics. It's sad when your customer knows the specs of their vehicle and the professional doesn't? And the professional doesn't even bother looking it up? When I picked up my car on May 19, the person who was aiding in checking out, let me know that they did a complementary tire rotation. That was very nice of them. It wasn't until I had put around 500 to 750 miles on my vehicle that I noticed something was very very wrong. They had put my tires back on to where I had two different sizes on each side of my car. The sizes I had when I went into Les Schwab were matched in the front and matched in the back. I have 225/65/17 and 225/60/17. It was only a slight difference, however, having that and driving that around, caused so much vibration to my vehicle that my brand new control arms started coming loose because the rubber bushings became worn out prematurely. My motor mounts also took a hit. It wasn't until the car was becoming unsafe to drive that we finally figured out what was truly wrong with the car after replacing all of those parts. I ended up taking it to another shop where they realized that Les Schwab had taken my tires off and put them on so they were mismatched. I'm on Monday this week. I called Les Schwab to let them know what had happened. I even preface to the manager, Tony that I was not looking for anything out of them that I just wanted to alert them that that one key detail in putting my tires on caused a major safety issue. Tony's response to that was "well we dont take your tires off for an alignment." (Yeah I know but you do for a rotation.) and then he said " it was probably whatever other mechanic you have working on your car." I know for a fact, I haven't touched my tires, and when I replaced my control arms, I was only taking one tire off at a time (so there's no way that I did that). Tony also retorted with "If I went out there to tell my guys this, they wouldn't know what i was talking out because that was five months ago." (pretty sure you can just go out there and remind your crew to be attentive and make sure they put tires on in matching pairs.) they truly honestly could've offered to sell me another set of tires, so I had all four matching that day but instead, truly weren't paying attention to what size tires I had. Anyways, given all of this, I can safely say that these people are not trustworthy, and if they're actually trying to move up in the mechanics world and take their craft seriously, they could've handled the situation a lot better instead of brushing off serious safety concerns

I had to come and leave a review because every single time that me and my partner come to this…read moreGregs they never fail to leave us satisfied! The people that work here are very knowledgeable and we even found out that we had a recall on our engine because of a lady that works here! Ended up getting a brand new engine for zero charge and wouldn't have known without her! I wish I got her name. We came here several other times to get our air in the tires checked, and they never hesitated to help us quickly. We are from California and have been to so many different auto shops that just can't compare! This team is amazing. It's nice to see people who actually care about the work being done and not just about the pay check!

I brought my car to this shop for what should have been a simple diagnostic test. I made an…read moreappointment for Saturday (8/1) at 10:00 AM expecting my vehicle would at least be looked at that day. Around 3:00 PM on Saturday, I called for an update and was told there wasn't even a diagnostic technician working that day, so my car wouldn't be checked until Monday because they were closed on Sunday. It would have been nice to know that before I dropped my car off. Monday came and I never received a call. I called them myself at 12pm and was told they only had one diagnostic technician and were extremely backed up. I was also given several other excuses, including that their manager had an emergency on Friday and things were disorganized. Later that afternoon, around 3:00 PM, I called again and was assured they would have a full crew on Tuesday and that my car would definitely be checked. They also explained that diagnostics are only performed from 7:30 AM to 11:30 AM, with repairs taking up the rest of the day. Tuesday came and, once again, I received no update. I had to call again, only to be told that my car most likely wouldn't be looked at until Thursday. After expressing how frustrated I was with the repeated delays and lack of communication, they said they would prioritize my vehicle and have it completed on Wednesday. When Wednesday arrived, I called around 12:00 PM for yet another update. That's when they casually told me, "Oh, actually we were able to do it yesterday," and that they didn't find anything wrong with the vehicle. No one had bothered to call me to let me know the diagnosis had already been completed. My biggest issue wasn't even the diagnostic result, it was the complete lack of communication and the constant excuses. I had to call every single time to get an update, and each conversation came with a different explanation and a different promise that wasn't kept. If your shop is backed up, just be upfront with customers instead of repeatedly giving timelines that aren't accurate. This experience was frustrating and disappointing, and I wouldn't recommend this shop based on the customer service alone.

This is a fair and honest mechanic…read more Without going into major detail, I will give the abbreviated version. Husbands truck went in for some tests. Ended up tests were not accurate. My husband went back to tell them and they completely refunded all the testing money. In my honest opinion I say you can trust them to make a mistake right.

Cost me over $800 getting parts and tows and Uber and hotels. For them looking at my car then…read moregiving me back the wrong key making me think I had something wrong with my ignition. They refuse to put me in communication with the owner. I paid $250 for a diagnostic right next to the building as soon as the diagnostic was done they brought me the right key and said oh we may have made a mistake. I will be pursuing civil action against the shop they are very unprofessional and have zero remorse for their mistake. DO NOT GO HERE ! If I could give them zero stars I would. The service representative Greg was very rude

John, the owner, answers his phone! He was honest, fast, and he downloaded my passed inspection on…read moreto the Uber app for me. Very knowledgeable fellow. He takes time with you! I will definitely go back!

had a terrible experience at 1st Auto Service. The prices were outrageously expensive compared to…read moreother shops I've visited. To make matters worse, the owner's behavior was rude and dismissive. It was clear that customer service is not a priority here. I felt disrespected and left feeling like they only cared about making a quick buck rather than providing quality service. I definitely do not recommend this place.

We arrived after they had already closed and asked if they could mount four tires onto the wheels…read more They did everything without any issues, did a great job, and charged a fair price. Great service and quality work. Highly recommended!

great service, honest prices, good timing. they didn't overcharge me as a woman, I will definitely…read morego there in the future.