Very friendly and communicative. Let me know exactly what was going on and provided discounts if available

Came here in the 4th of July since I didn't have anything else to do and I have the day off .. Collin and Emmett helped me and got me in and out in a flash!! Thank you guys!! It was indeed service with a smile. This is why I come to this location only!! read more

The attendants at the Bonney Lake Jiffy Lube are so kind and easy to interact with. They knew their stuff and made recommendations based on what they saw. Yes, this can be considered up-saleing, but I appreciated the respect given me in every interaction and how they continued to check in with me. I'll be honest, I'm not the most car savvy person, and I appreciate how they never made me feel unintelligent about my car. Would definitely recommend if you need a quick oil change. read more

If I could give 5 for friendly alone I would the guys are very nice. I went in April and had an oil change. Went to go get my oil changed somewhere else today and found my car had over 11qts of oil when it should only hold max 6.4 qts. To say I'm not happy is an understatement. My car could have had some serious issues and it's only a 2022. read more

Jiffy Lube always provides great service on my Lincoln. Their staff is friendly. Their prices are fair, especially when you receive coupons as a regular regular customer, and they provide swift efficient service. read more

They ruined my life. Literally! I went in for an oil change. When I left, my BMW was making a really loud steady consistent squeaking noise, my check engine light was on and wouldn't go off, it was idling really really rough, when I left it was above the max oil mark on my dash but, when I got to Auburn it was below minimum. I was freaking out and calling a mechanic in a panic. I made it to the mechanic in Auburn before it ran out of oil. They fixed my car and said something wasn't put back on during the oil change. I even brought it back to Jiffy Lube after I rode around the block and they looked at it and said they didn't know what it was. When I popped the hood the engine was shaking really hard. A female pointed at something and asked the guys if maybe they forgot to put that back on and one of the guys said no. My car is back in the shop and having problems since. I've been having to catch cabs everywhere after paying jiffy lube, paying the mechanic and now I have to pay them again and so many more issues brought into my life just because I brought my car to this Jiffy Lube for an oil change . I don't know how I can pay my bills without having a car to get to my job. I went back to Jiffy Lube and they wouldn't even give me my money back for the oil change they did that ruined my car. read more

Jiffy Lube - Oil Change Stations Near Me - Bonney Lake, Washington

Great service Take the time to answer my questions.Always be a customer .Car care is vital and means alot.

Back again for my regularly scheduled oil change, this time I was met by Jonathan, Kevin and Dustin, who were friendly, upbeat, and professional. I was in and out in no time at all. I really like that every time I go there all the service techs are welcoming and you can tell they love what they do, they all get along and work together to get you serviced and on your way fast. read more

Great service! Thank you so much to Jamie and her coworker that day for making my experience quick and easy. Both employees were very kind and worked well as a team and were able to get me in and out very quickly while still making sure to get everything done with the oil change, and checking all my car fluids, tire pressure, etc. I live in Tacoma but I'll definitely return to the Bonney Lake location for my next oil change. Thanks again! read more

Told me I had to have my vehicle in person at the store to provide ANY information even though I have the vin, plate, number and name on account. Explained car is currently in the shop being fixed and unable to be brought to their store. Called the next Jiffy Lube; they provided the correct information needed over the phone.. read more

Stopped in 4/8/18 to have my auto tranny serviced for my 98 Honda Accord. Tyler was very nice, patient & provided great customer service. He explained well what to expect. I was the last customer. Wait time was not bad, about 25-30mins. He stated to come back again when the engine is hot so he can check the oil level & top it off if needed. read more

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It's all about the people. Nicole was the only one working today and absolutely killed it! Her manager had just quit and left her all alone. Some people would sulk about it and let their work lack because of it. Not Nicole! People are what drive companies forward and if this branch wants to see their workforce improve at the site, promote her! read more

Nope! Had to listen to disgruntled employee "eff this and eff that" for getting written up while I waited in car. Got handed a sheet after I paid full price of $59 for half-assed service, no vacuum, no window wash, no light check (one light has been out for months) and I have a slow leak in a tire, all my air filters needed replacing but they did not even look at them and yet miraculously my paperwork shows perfect bill of health. read more

The only reason for 5 stars are the employees. These are dome outstanding young men especially the lead who handled the finance part. I'm sorry to admit I had a slight temper which had nothing to do with him he kept his cool remained so very professional and really tried to resolve my concerns. I of course apologized to him since it was not his fault at all and I felt terrible. I was amazed at this young man's attitude and give him a 10plus. Thank you service date 7/21/2022 Buick with no oil. read more

This incident happened a while back but seeing as its time for car maintenance all over again I was reminded of how lousy this place is. I'm a young female and people usually treat me as such, acting like I'm not as smart or don't know as much simply for being a girl. Well Jiffy Lube employees thought they could do the same. After telling me an oil change was only going to cost about $40, I sat for 3 hours and was charged $75 for an oil change. No other maintenance, no extra fluids, they didn't even do a tire pressure check like they claimed on their paperwork. I'm not sure what I was more displeased about: their horrible attitude in dealing with me or their blatant overcharging. Best part of this entire situation? They forgot to close something on the bottom and my car died while driving down the street that night from running out of oil. That car is no longer driveable, which I found out only after spending thousands on repairs. You guys suck. Don't do Jiffy Lube. read more

I have heard negative things about jiffy lube but I needed an oil change so I went there. When I went to get my oil changed another time. It was discovered someone had tightened a cap too tight when last taken at jiffy lube. I went back and Jiffy lube tried to loosen it but couldn't... as they tried it was damaged. My car was leaking oil later in the day and I managed to get my car home. The managers came out to my house and fixed everything. They were very nice and helpful and apologetic. Just happened the cap was plastic so it was easily damaged. Not their fault just happened. They fixed it washed my car and did everything they could to make it better. They were 100% professional and made sure they made things right. I would highly recommend them as they were some of the most professional people I have ever dealt with. read more

Had my wife's car serviced and they didn't shut the hood all the way closed. It was latched but not closed all the way. Also, when they'd done work on my truck in the past, they left a tool still attached to the truck. When I came in for my next oil change, the tech said something along the lines of, " we were wondering where that went." They do good work, but stuff like that (simple stuff... close the hood all the way... don't leave tools in my truck) make me nervous. read more

Great service! Helpful, friendly staff. Being new in town, we took our daughters car to another place. Imagine our horror when we found out they forgot to bolt the pan on and she leaked oil on her trip back to Ca for college and had to be towed. What a frightening experience for a young girl. Jiffy Lube was thorough and even thanks my husband for his military service. We will be back with all of our vehicles! Wish we had found them first! Thank you read more

Store 2229 with Sam was AWESOME! They not only gave great tips they let me know about the courtesy fluid tip offs anytime I want. He was so informative about things I felt so comfortable there. I honestly only used to take my car to the dealership but I drove up and got in and had my oil changed, tires filled and fluids topped and I left knowing more then when I arrived. The customer service from all employees there was top notch! read more

The service was fantastic. I was the only customer there, and it seemed the entire team wanted to make sure my visit went well. Questions answered to my satisfaction. They will be getting my future business. Keep it up! read more

I knew I was overdue for an oil change so I stopped in at the Bonney Lake Jiffy Lube and I have to say the staff is so nice. They took care of me right away and let me know about everything that they found and gave me really great recommendations on how I could get simple things fixed. I will comeback to this location. Thank you Kiel, David & Carson. read more

Great location and people! Not super pushy and fast service! Highly recommended. Windows cleaned and floors vacuumed too, nice touch

Went in today, and initially got good service. It was quick. However, they missed some steps, and I was left with a puddle of oil dripping out of my car, and all over my driveway. The only reason I didn't give one star is because when I went back, the offered to fix it, and when I asked for a refund, they kind of started to try to talk their way out of it, but gave in fairly quickly. Fixing it took longer than the initial oil change. read more

I came in right before they were closing and explained that I really needed a quick oil change. Mark was kind enough to get the job done real quick and topped off my vehicle's fluid. Jill is amazing! She took care of my headlights cleaning service and they look way, way better now. I only give 5-Start when I receive such service. Thank you again, Jill & Mark! read more

Horrible customer service, pulled up was told 20 mins...45mins later after watching them work on cars behind mine outside the bay I asked for my keys back and left. Went to the location by Wendy's got in and out super fast guys we so nice. Went back to the "Wendy's" location today only to find out the Walmart location put bald face lies on my account after seeing I went to a different location, stating I was cursing them out and skidded out of the parking lot. Best part was the guys remembered me and that situation and took it off my account. Do not use this location. read more

Elliott rocks! I've had the best experiences at this location. The staff is amazing, also David rocks and this is above and the best jiffy lube I've experienced! Thank you gentlemen! read more

This store did an amazing job of getting me in and out of their with a great price! I went to a competitor who gave me bad info and told me they couldn't preform the work. Kiel and Kathan were happy to take me in though and now they have a customer for life. Thanks guys read more

GREAT service - in and out in less than 10 minutes! Used coupon and had great information given regarding the status of my car. Could use some more snacks put they do provide tea and coffee! Great place to get business done :) read more

I was in and out in minutes!! Jamie and Samuel were very nice and answered all of my questions. I was able to remain in the car while they performed an oil change. I was disappointed that they do not offer as many services as several other locations I have been to and wish the Jiffy Lube website was more accurate in their description of services offered by location. That was not the employees fault though and I appreciated their professionalism. read more

Stopped in to get oil check for my son's car. The service was great! I needed to get in and out. Jill provided me the info I needed to decide what I need to get done today and can put on hold till next visit. Fast and friendly service. read more

Very helpful and pleasant environment. Workers were efficient and kind, definitely coming back !

Both employees coming out to cars to talk with customers are not wearing a mask. Really crappy and clearly risky/discourteous in the middle of a pandemic and mask mandate. Disappointed. read more

I was greeted immediately in my car and received a warm welcome from the friendly gentleman with the tattoos. Jill took care of the rest from there. I was given the information needed and serviced right away. Thank you!! read more

I stopped by this jiffy lube for a service o my truck. There was not another vehicle on the premises. As I entered before I even received a welcome, or a what can we do for you today, I was asked to move my vehicle. If I would have received any type of welcome I was just going to have my vehicle serviced. The young man working was very rude and aggressive. I try to support local businesses especially in these crazy times but I will never return to this Jiffy Lube!! read more

Stopped by for an oil change, service was friendly, quick & informative. Thanks Erin!

I took my car here for a quick oil change and Jill was very professional. Great service

Jill was awesome!!! I came in around 6pm and they got my oil changed in seriously 5 minutes!! Thank you so much y'all are great!!

The staff was prompt and friendly. I've been using Jiffy Lube for many years. They are courteous with the additional services and not pushy. Special thanks to the manager Lindsey who let me know that one of the employees had accidentally snapped the windshield wiper onto the glass and it caused a chip. She let me know that they would have the windshield replaced. I got a call from a glass company and it was repaired at my place of work causing no inconvenience. I'll continue to use Jiffy Lube and especially recommend this location! Great work going above and beyond! Thank you! read more

They were nice but I hate that they try and push to get more done on my vehicle. It's so frustrating. Some of us are on a budget and just want to get the oil changed. They were nice but quit pushing. The waiting room is small but not bad. read more

Needed to get my oil changed and they let me know that it could take an hour or more, which was no big deal since I had to do some shopping at Walmart anyway. I get back about an hour and a half later, car was not done, and they apologized profusely for the wait, which still wasn't a big deal. But, they gave me $10 off for the long wait time, which was a really nice gesture. They were professional and friendly. The young man that checked in my car explained to me all that was done afterward. read more