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    Value Towing

    3.0 (10 reviews)
    Open Open 24 hours

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    Car towing

    Vehicle towing

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    9 years ago

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    3 months ago

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    3 years ago

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    5 years ago

    Chuck M. showed up for a tough winch-out job. Proactive, pleasant, and professional. Very happy with tow job.

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    5 years ago

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    11 years ago

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    6 years ago

    The worst customer service. Canceled my service request and went with Somerset Hills Towing. Much better service and punctual

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    8 years ago

    Very professional company. I have known Felix and Gina for many years and they are stand up people.

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    11 years ago

    Horrible customer service. They were very rude I would recommend avoiding these people. They will turn a bad day into a nightmare.

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    Somerset Hills Towing

    Somerset Hills Towing

    1.6
    (71 reviews)

    I have never experienced such poor customer service (or lack there of!) by a company…read more My husband was in a car accident and this is the company who towed his car. Not only was the dispatcher rude, but she was unable to tell me if they actually had our vehicle or where it was located. She sent my call to the tow yard and my voicemail was never returned, nor our car's possession confirmed, by Somerset Hills. We drove there after the accident and saw the vehicle for ourselves but there was no one in the office. I proceeded to call and leave 9, yes NINE, voicemails with them (after going through a variety of dispatchers, all but one of whom were very rude and unhelpful), only one of which was ever returned. They held our car for far longer than was necessary, requiring my insurance to issue an extension on the coverage of how long they cover the "holding fees" by a non-approved tow yard - purely because neither I or the insurance could get anyone to speak to us to grant permission to release the vehicle and then to coordinate releasing the vehicle to another company. The only call I received back was about having to fill out paperwork and once I sent it back, along with a clarifying question, again no response and again more unanswered voicemails. Ultimately, my husband had to drive 40 minutes to their location to speak to someone, in order to get our vehicle released. In the ten minutes he was in the office, the phone range 5 times and not a single call was answered while the employees stood around talking to each other. I cannot NOT recommend this company enough and am very thankful for my insurance for pulling the final strings so that we could get our vehicle out of their possession.

    Zero stars. Criminals. This company has been holding my car hostage for a month. I have sent them…read moreEVERYTHING they need. I have left voicemails begging and pleading. I have written emails. They do not respond. My insurance company eventually said they could no longer cover the cost as it has been 24 DAYS. My claim rep said he could not believe how this was legal, tried to get his supervisor involved, called them every hour for days on end leaving voicemail after voicemail. Had to call the police department to get my car released!!!! They turned down everyone from my insurance company with no basis!! This cannot continue and I agree we must stop this from continuing to happen. My car was sent here against my will and it's only made the entire experience so much more of a nightmare!! SERIOUSLY I do not wish this on anybody!!! It has caused me so much extra stress and anguish on top of the accident I had..

    Value Towing - towing - Updated June 2026

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