Inquired about their services on a boom/tow truck to assist with a cargo situation on our auto-transport trailer. Explained the situation and our request and that we were doing such as a precaution to not further damage cargo or our trailer and we'd be paying direct, they even transferred me to the person that would be in charge, Ray, at which time he had me send pictures of the situation and scene and rates of $175.00/hr for a heavy haul truck to handle it was quoted. Approx. 2.5hrs later our driver called to advise they were done but also stated the owner of the tow company was wanting to hold our cargo vehicle they lifted and re-positioned on our trailer until paid (first warning you're getting ready to get taken advantage of). I called and spoke to Ray on-scene at that point about the bill and he stated he had a total of just under 3hrs on the call and had to call a second medium-haul truck out at $150.00/hr (I never authorized). He also said if insurance was paying for it through a claim they wanted to hold the vehicle in storage until resolved and paid by the insurance company. I reiterated to him such was not the case and we were paying for the services out of pocket as a precaution to not further damage the cargo or our trailer. Our driver could have manipulated our decks and gotten the vehicle off our trailer, it just would have likely damaged our trailer in doing so. Quoted calculations would put the bill at $975.00, including the medium-haul truck I never authorized for an additional $150.00/hr. Someone other than Ray called shortly after I finished my call with him, later in the conversation stating she was the owner's wife, requesting payment of $3,300.00! Yet another story of a tow company taking advantage. I argued the bill, even got Ray to admit what he had quoted us and the only explanation I got from anyone was yet again from the hasty female associate claiming "she was billing it as a recovery and perhaps Ray had misquoted us." She gave us "a discount" and finally settled the bill for $2,000.00. We'll make sure and drag their company name through mud over this so everyone we can possibly reach through social media, BBB and all the service network boards are aware to steer clear so they're not taken advantage of as we were. Hopefully the extra $1,025.00 they hit us for in overages was worth it to them, as I hope it will cost them much more in future business. read more
