Top Notch. I love this operation. They excel at the 30 minute repair. They finished my job in less time and for $10 less than the original quoted price.
This experience began as if it were a scene out of the film Crash. As I stepped out of my car an African guy in upscale attire approached from within the garage and asked if my Catalytic Converter had been stolen too. Yes it was! Wait, how did you know? Yours too, huh?
He explained that the mechanic, Lalo, told him there was a rash of these thefts on Honda and Jeep SUV's. However, he continued, he didn't believe Lalo, he thought Lalo had made up this story. Until I arrived.
I thought perhaps he's telling me this to alleviate his guilt over his misjudgment. But no. As he is relating these thoughts he employed these subtle facial and hand gestures that not only hint at a bias against the mechanic but most incredulously, seemed to solicit my concurrence that, yes - of course, I can see how you thought Lalo must be making this up.
To all of this I deferentially replied "Well?"
I found this exchange to be more odd then the scene I took part in when in 1992 I was buying used tires at a shop on Irving Park Road underneath the Brown Line stop. As my Escort sat jacked up in the street and the mechanic was replacing my really old tires for just plain old tires, a street merchant approached and offered the mechanic and I a great bargain on discount designer cologne. The mechanic skidded back on the bucket he was using as a makeshift stool and stood up. You could barely see his tattoos beneath the sheet of grease that covered his overalls, arms, hands and fingers. "Do I look like I wear Cologne?" he asked flatly. With this rhetorical question, a photographer happened by and witnessing this pure Chicago moment, took pictures. Perhaps for his scrapbook, I don't know. I never got my copies. Nor did I buy any cologne. The stuff was crap.
Value Plus Mufflers is quite small, with lifts for two cars and a small waiting room. They had my part in-stock, took the time to show me what they were going to do and did it. I especially appreciate their personalized service and was happy to learn that we both shared a like minded disdain for the "lazy" thieves. I didn't see any signage deferring to "insurance regulations" as the reason you couldn't enter the work floor so I presume this to be the type of place where if you were foolish enough to want to stand next to the welder while he did his thing, it would be of little consequence to them.
There is an interesting assortment of improvised tools in the shop, all of which are well suited for the task at hand, but originally sold for a purpose quite distinct from the roles for which they are currently being used. Take the "garden hose tool", for instance. With one end to his ear and the other wedged up in my engine, my mechanic was able to "hear" the crack in my exhaust manifold. He then "visually inspected" the end of the hose he removed from his ear. Did he see smoke? Did it come from the engine? Did it come from his ear? I couldn't tell.
He invited me to see for myself. As I approached, his helper gave me a sly smile. I had never used a garden hose like this before. Was this a joke? If so, on whom? And if not, could it be? I felt odd holding the hose and didn't quite know whether to look or listen or what. I did both. Twice. In opposite order. I then almost put the hose to my mouth, flashing back to the time in 1987 when I had used a garden hose as the conduit for gas I was siphoning from the car parked next to me in Woodfield Mall.
But yes, he was right. The exhaust manifold revealed a crack. He explained this was a repair they didn't offer as it was outside their core competency. My words, not his.
While Core Competency may not be in their vocabulary, it most certainly is in all their actions, in all they offer and in everything I received while at Value Plus Mufflers.
The dealer wanted $555 for the part itself and Value Plus Muffler lived up to their name and completed the whole job for under $175. Out the door. I was given a 1 year warranty and the bill did not include the bogus line items charged by dealers like Shop Supplies, Part Disposal, Special Charges and of course, Tax.
* No crimes were actually committed. By "Woodfield Mall" I mean my Dad's garage. I define "car parked next to me" as my Dad's lawnmower being put away for the winter read more