muy buena experiencia . excelente atención del señor…read morevendedor Emmanuel y del señor que nos atendió para firmar los documentos

Daughter wanted to look at a camary she say online. I went along...car sold, ok look at another…read morecamary..in body shop can't find it, ok look at a corolla hybrid. Drove did paperwork find out it was sold...ok enough of the tricks...new corolla not on stock for $24k+ 3.5 hrs and no car....very apology new software..not a customers issue... Dont bother go to Tampa

I had Jennifer who assisted me on getting my bumper fix on my 2025 Hyundai Kona. Overall the office…read moreand Jennifer are amazing and kept in touch with me on updates. Can't recommend them enough. Very great people to work with.

I DO NOT RECOMMEND ANYONE PURCHASE A VEHICLE, ESPECIALLY IF YOU ARE A WOMAN. I've had several…read moreinteractions, all bad. The finance buy lied to my face when making my purchase but of course didn't put it in writing. He said, "if anything happens in the first year you are covered." Lie. The 1st repair was an emission purge valve, not covered. 5/7/26 I went in for my 2nd free oil change and issues with the A/C. I was told by the service guy that it was covered under the extended warranty I purchased. I scheduled my appt and dropped it off. They called, guess what, it's NOT COVERED. I feel this was a bait and switch. They offered me 15% discount, but that is a joke. The right thing to do would be to charge me for the parts and suck up the labor. DO NOT BUY A VEHICLE FROM LAKELAND AUTOMALL - WORST CAR BUYING EXPERIENCE EVER AND I'VE OWNED 7 or 8 vehicles; I'm 60 years old. THEY WILL TAKE ADVANTAGE OF YOU!!!!

Sebastian and Harold were amazing! I called about a piece popping out on my dash they set an…read moreappointment and had me in and out less than an hour. Fixed the problem with a smile!

Made an appointment for my recall items a week in advance , took my car in and the items are not in…read morestock. They should have changed my appointment, waited till the items are in stock. I work and made arrangement to use my husbands car. He waited for two hours ? Not impressed that the work was not completed. The people are friendly and the place is beautiful. I loved the gear shop to buy items ; I purchased luxury smell goods for all our cars while we waited on our daughter's car the first time we went in . Wonderful restroom as photos I posted . Wonderful wait lounge area .

Living in Wesley Chapel there is a dealership on every corner and we searched them and ones in…read moreTampa and Plant City searching for the right Chevrolet 3500. We saw one advertised at Lovering Auto Sales in Lakeland. I called and Blake and Brant answered all of my questions. We drove out the next day and it was the most pleasant car buying experience we ever had. They do not add on thousands in dealer fees and packages you do not want. A simple 399.00 dealer fee is it besides the tag and tax. When a family owned business is around since the 1960's you know they must treat their customers right. They have great prices and outstanding customer service. Truly worth the drive to Lakeland. I highly recommend them.

This used dealership is amazing. The people there were super nice. Happy with my new Yukon.read more

This is an amazing local car dealership. No pressure just good ole customer service. Jeff helped me…read morewith odometer verification and gave several suggestions on how to proceed with the DMV. Joe checked my battery life and referred me to someone who will repair my slightly damaged tire rim. I will definitely refer Bayside Automall to all my friends in need of any auto related issue.

pinnacle of perfection! Jeff was an amazing salesman and very knowledgeable about his cars. Very…read moreimpressed with the transparency of this car dealership. Will be back even if I'm across the United States!

They sell piece of shit cars lie about the condition and inspection of the car then get mad when…read moresomeone calls them out

Soulless fvcks.. You…read moredon't have "clients", you have "victims" and "prey". BBB Complaint Details: Vehicle purchase with (non-optional) two year/24000 mile warranty on 12/15/23. I am well within the warranty period and mileage (11000 miles driven since purchase). Within a week of purchasing the vehicle, the upper radiator hose blew off the radiator. I had a list of issues with the car and was told by the manager of OKCarz in Tampa to not worry that the warranty would cover ALL of it. They (OKCarz) authorized replacement of the waterpump. However, the waterpump that was installed was a used, Chinese knockoff that was graded C (barely functional) by whichever junkyard it came from. This waterpump lasted six months before I had to replace it again out of my own pocket. I did this to ensure that quality, new OEM parts were being used. Now, the radiator has gone bad. Pep Boys in Daytona found a leak in the radiator in the exact place where the upper radiator hose connects and the issue began. The warranty company, which is owned by the same entity as the dealership, has denied the claim by saying that the radiator is NOT part of the engine. Yet, the water pump that damaged it is. Bu the time I reach the end of the loan, this vehicle will have cost me $31000. I asked for the number of their legal department and was told "This conversation is over" and hung up on without another word. The manager at Pep Boys can attest to this as it was said during a call to get the work authorized. All I want is for them to have the smallest hint of integrity and fix the issue. Otherwise, this will become a legal matter. I don't care that this is Florida, which has very little in the way of consumer protections. I was rushed through the paperwork to purchase the vehicle with ample time to read through it, no doubt a sales tactic as I witnessed it happening every time I had to go back. I have been transferred to a full voicemail box, hushed and hung up on. My patience is wearing incredibly thin at this point. Picture of the "Brand New" water pump that was installed attached. I smell Class Action Lawsuit in the air

I was looking for a very particular Mach-E that was no available anywhere. I was able to locate one…read morein transit to Lakeland Ford. I contacted the dealer online and I was promptly contacted by salesman Manny Goveo. Manny was a pleasure to work with from our first phone exchange. He quickly got me estimated pricing on my lease, and helped me with a deposit on the vehicle. When the vehicle finally arrived, Manny was very quick to contact me to let me know it was finally there! I had to travel about 4 hours to get to the dealer, and Manny had the vehicle fully charged and ready when I arrived. Manny was enthusiastic about the vehicle and you could tell that he truly enjoys his job. Our finance manager Lance was quick and efficient with the paperwork and we were off with our new car in no time. For the first time ever, in my many car buying experiences, I did not feel pressured or rushed to buy this vehicle. Finally, a car dealership without the "shark" experience. I saw many customers walk-in for service or looking for a vehicle and their experience was similar to mine - they were warmly welcomed and customer service was friendly. A huge thank you to Manny for his stellar customer service. All car salesman should take your lead for providing hassle free, friendly, kind customer service that is not pressured or rushed. Thank you for being the exception - Lakeland Ford is very lucky to have you!

First I've had several interactions with this dealership and they have not been good. First, the…read morefinance guy, Chris, lied to me when purchasing my used vehicle and extended warranty, unfortunately I didn't get it in writing so my bad. When I purchased the extended warranty he verbally said to me, "If anything happens you are covered for the first year." He lied. The first thing that went wrong was an emissions code and they said you are not covered. Recently 5/7/26 I took my car for the last free oil change and I also had the AC checked; it has made a noise every since I bought it; I was told by the service guy (I won't name him) that it was covered under my warranty. I scheduled an appt and dropped it off, but when they contacted me they said, well, it's not covered. I feel this company has done a bait and switch. They offered me a 15% discount, but that's a joke, they should do the right thing and at least cover the labor. I DO NOT RECOMMEND you purchase a vehicle from this dealership, especially if you are a woman. They also charged me $1,400 for reconditioning, but when I had my oil changed they advised me my battery is starting to split and I need new tires. What did they recondition??? Normal items would be battery, tires, wiper blades, etc. I don't feel they reconditioned anything. I regret trading in my vehicle!!! I've only had this vehicle for one year (purchase date 5/17/25) and put around 10,000 miles on it. today's date is 05/18/26. THEY WILL RIP YOU OFF - DO NOT PURCHASE A VEHICLE HERE :(

When it came to buying my car I just loved this place. I felt respected and I felt like they cared…read moreabout me, my concerns, and my needs. I came away very happy with my sales lady and very satisfied with my purchase. When it comes to service it's a whole different matter. There I feel like they have zero respect for me or my time. Last week I waited for more than 5 minutes while they had a private conversation about food and TV before they even acknowledged my presence. I came in for a routine oil change for which I'd made an appointment in advance . This time just like last time it took more than 2 hours. For an oil change! Yes it seems their lack of respect for your time is large.

Buyer beware. Do your due diligence before trusting Lakeland Volkswagen with warranty-related…read morerepairs. Over Thanksgiving, I brought my 2021 VW Atlas in for repeated stalling and a Start/Stop system error -- a serious safety issue that included the vehicle shutting off while driving with my wife and our two week old newborn in the car. The dealership diagnosed a failed EVAP carbon canister, which is covered under Volkswagen's extended warranty. At the same time, they documented "heavy deformation" of the fuel tank and confirmed it required replacement. Despite this, I was required to pay out of pocket for the fuel tank replacement. Fuel tank collapse is widely recognized as a consequential failure of a faulty carbon canister due to excessive vacuum in the EVAP system. Instead of honoring coverage, the dealership presented a "discount," but I was still charged over $1,200 for a repair directly tied to a covered component. My advice: - Get everything in writing - Question any "discount" offered on warranty-related repairs - Don't assume a repair tied to a covered defect will automatically be treated as consequential damage - Escalate the matter to Volkswagen Customer Care This experience has been extremely disappointing given the safety implications involved.