Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

Thank you, BMW of Wesley Chapel, for adding diaper change stations!…read more Six months ago, I left a review noting that there wasn't a diaper changing station in the men's restroom at BMW of Wesley Chapel. I'm happy to report that things have changed for the better, and I'm genuinely impressed by your responsiveness and commitment to families. What I appreciate Thoughtful design:** The diaper changing stations are conveniently located, clean, and well-stocked. Family-friendly environment:** It's clear you've put real effort into making visits easier for parents and caregivers. Professional service mindset:** It's reassuring to see a dealership take feedback seriously and act on it. Why it matters As a parent, small conveniences like this can make a big difference in what should be a stress-free service experience. It demonstrates respect for customers with children and a dedication to high-quality, inclusive facilities. Recommendation If you're visiting BMW of Wesley Chapel with a little one, you'll appreciate the added convenience. Thank you to the management and staff for listening, acting, and continuously improving the customer experience.

Thank Mr. Frost for this, since he understand VIP clients and make me understand that it was not…read more100% their fault. I still think that the manager of New car sales should go above and beyond, trying to find someone else, instead of brushing me off. Veterans should be VIP all the time. Treating us with the respect we earned, goes long ways, as Veterans (in my case 37 years of service, Retired/100% disable) and as a Senior.

2020 Buick encore 75,000 miles, piece of crap , Every…read moredashboard warning light is on trunk won't open wipers. Don't work transmission recently replaced $3000 worth of other miscellaneous work done.

I recently bought a used 2020 Nissan Armada from Ferman, and the experience exceeded my…read moreexpectations. It's clear management has built a customer-focused dealership, and that showed throughout the process. Gheorghe Donici was outstanding, he was personable, professional, knowledgeable, and easy to work with. He answered all of my questions thoroughly and made the entire buying experience smooth, stress-free, and enjoyable. I highly recommend Gheorghe and the Ferman team.

The sales department is ok, a bit pushy but what car dealer isn't. The service department is…read moreterrible!!!! They outsource the phone support so it is literally impossible to call service when your car is in the shop. The best they can do is send a message that never gets answered. I bought my car less than a year ago and am heading in for my fourth service appointment to fix sensors and engine components.

Had a really pleasant experience recently here, and in fairness I'm writing an updated review…read more **My Experience was with Service Department** I recently had an issue with my Kia and needed to have service asap. Was really close to this location, so despite the poor experience I had previously, decided to give them another shot. Not only did they take my car in without appointment on a Saturday afternoon, the issue was quickly diagnosed and attempt made to repair quickly. Communication and Customer Service was great, and exceeded my expectation. Shoutout to Axel and the team there in service for taking care of us on short notice!

Service department was very helpful and thorough when we went for an oil change yesterday.read more

I would give them a zero star if it was a reviewer option. I've purchased two cars from Hyundai and…read moreI wanted to sell the second one back to them because I'm retired and cannot afford the high monthly payment any longer. My 2023 Tucson SEL is in pristine condition, garage kept with only 19,500 miles. They offered me a ridiculous low ball wholesale offer of $17,000, $3500 less than what Carvana offered me. No doubt they could turn around and sell my car on their lot for $25,000.00 easy. Management didn't even bother to try and negotiate with me as a prior customer twice over after the salesman commented that it was like a brand new car and how well we kept it. There's not a spot stain or dirt anywhere on the interior of this vehicle at all. The outside is flawless too. I wouldn't buy a pencil from them in the future. Hyundais are cheap quality vehicles anyway and don't hold their value like a Honda, Toyota or Lexus. I will never do business with this shyster dealership again.

I am spending a few days with my daughter in Wesley Chapel on my way to Bonita Springs. On…read moreThursday, my air conditioner stopped working, then my car began to overheat. Fortunately I was only 6 miles from Hyundai of Wesley Chapel. My service advisor, Jasmine, could not have been better. She was courteous, professional and thorough and showed empathy to my situation. Without an appointment, she was able to get my car in the shop and diagnosed within a few hours. She said they could complete the repairs (broken thermostat and 4 hoses) by the next day. The air conditioner was affected by the broken thermostat so it was fine after that part was replaced. Jasmine updated me several times during that next day on the progress of the repairs. The dealership and Jasmine in particular were first rate.

I had to get my a/c compressor and clutch replaced on my 2015 Tacoma...regrettably same issue I had…read moreon my previous Toyota trucks. Alex the technician did a wonderful job as it was very cold on my drive home. I also had an oil change and fluids flushed. Joshua Hoover my service advisor was amazing! He informed me the compressor and clutch was on back order until Aug but we talked through after market parts, etc. I will admit I was hesitant to bring my truck to a dealer as quite honestly I prefer to give business to individuals versus a corporation; however, my husband convinced me otherwise and I am glad he did. As long as Joshua is there and I can schedule through him this is my "go to" place from now on. I appreciate his sincerity and truthfulness throughout the process. He kept me in the loop. I cannot fail to mention how personable he is as well. Fantastic experience!

I had a very disappointing experience with Nicole Watkins at Toyota in Wesley Chapel. From the…read moremoment we walked in, it felt like we were an inconvenience rather than customers. We simply asked where we should go for assistance, and her reaction made it seem like we were interrupting her day. There was no welcoming attitude, no willingness to help--l just visible frustration that we approached her. Customer service is the first impression of any business, and unfortunately, this was one of the worst experiences I've had. Interactions like this reflect poorly on the dealership as a whole. If someone is working in a customer-facing or service department, there should be a basic level of professionalism and courtesy. Based on this experience, I would not return.

When we walked in to inquire about a car we saw online we were not sure who to ask. Doug Ramirez…read moresaw that we needed help and couldn't be more accommodating. He was fair and the purchase of a 2021 Passat and our trade couldn't have been any smoother. Doug is the best!!!

This place is straight up joking people. I have purchased and leased Audis VW and BMWs. I have…read morefamily in the business and I know my numbers well. We are loyal VW owners and have been with them for over 11 years. I went to finance my leased vehicle so I have my residual I have excellent credit. I went one day spoke with John who gave me numbers. Payments were higher than expected. I asked for the breakdown. They were so hesitant to giving me the breakdown until I said they are playing games I had to really demand what I am entitled to. Gave me the breakdown and I see they put my credit as a low tier even though I have excellent -786 credit at a 6.9% I did my calculations called my people and they immediately said it was way over priced. I left I came back to run numbers again after paying off the lease in full. Only a week after the first visit. So John (super nice guy) said the numbers would be a bit lower once paid off. Did it! Done. I go back met with a nice guy super chill today (forgot his name) but the manager was a JOKE . Dude presented us with 8% rate AFTER LITERALLY SAYING RATES WERE DOWN. Again NO BREAKDOWN I laughed and showed them I had pictures of what the offer was a week ago and said I'm out. So here's my review BEWARE OF THE GAMES THEY PLAY HERE. The manager really loves to scam people and play games I'm not here for it. Don't waste your time. Research your rates research and calculate what you should actually pay and don't let them fool you. Again let me be clear the sales team is nice but the managers are there to be clowns.

We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

I was previously in the tire business. They tried to tell me, they couldn't repair my back left…read moretire because my front tire tread was too low. I've attached a picture of a perfectly good back tire in question. Horrible customer service didn't even offer to inflate it for me to get to the next shop. Steer clear of this place. Trust me.

great experience, everyone was so helpful during my visit! I would recommend anyone to come to this…read morelocation if you're looking for a new car.

This dealership experience was shockingly bad. Please avoid at all costs. We were lied to in the…read moremidst of purchasing a used Subaru, promised they would make it up to us, then proceeded to undercut us again. Unfortunately, we will not be getting our Mazda serviced here, nor buying a vehicle from here, and we highly recommend other buyers or anyone getting their Mazda serviced to go elsewhere. This is a dishonest dealership. We leave very disappointed today, with our time wasted. Mazda of Wesley Chapel, do better.

They responded quickly which was great and appreciated…read more I wanted my shocks and struts to be replaced, and I independently purchased them because I wanted a warranty on my parts . However the response was that they don't install parts purchased from the customer . I had a follow up with a question which was why don't they install parts pre purchased - because I'd like to have a warranty on my parts . The response was "we don't provide warranty " , which I knew they wouldn't provide warranty on my parts since I pre purchased my part with its own warranty and they didn't answer if they do provide warranty on their own parts and labor . My main question was why don't they install pre purchased parts and I was hoping they gave me another option alternative option. It was a missed opportunity was they didn't give me another option for the service, such as offering me warranty on parts and labor if I used their service/business . Maybe even educating me as a future client as to the why their business doesn't do that . Overall the response was quick but my question wasn't answered . They do offer the service but didn't really offer anything after I said I had pre purchased a part . Thanks anyways for the quick response!

The Price originally quoted was great, But then opp is going to be even more. They for got to…read moreinclude my tire rotation and want to charge me $32 more. Bad Business