Took a vehicle in for transmission fluid drain and fill. Was quoted over the phone $120, and even discussed the make, model, and year of the car as well as reconfirmed that it would likely take synthetic Honda fluid. Upon arrival, that price changed to $170, purportedly "because it uses synthetic," yet this exact issue was discussed by phone beforehand. At the shop, and after some renegotiation about that pricing, and a further request for a printed estimate, they agreed to honor the price. I found it troubling that asking for a written estimate was undesirable to them, even though the law requires a customer be given one for any repair over $100. The younger gentleman at the front has a dangerously magnetic, trusting personality, so know what you need and be an informed consumer and don't just agree with what they may tell you. Strike one.
The service was prompt.
Upon pickup the gentleman (a different person, not the younger man) advised that the oil service light was on (remaining oil life) and said there was "no" oil on the dip stick. Both my wife and I heard "no oil" and I immediately stated that would shock me since I personally change my own oil, there was no oil leak, and the engine was not burning oil. I then verified there was an adequate amount of oil in the engine, and returned to the front desk with the dip stick. The staff initially speculated that perhaps the technician topped off the oil--to which I immediately said should never be done without a telephone call to the vehicle owner beforehand. How would they know what oil to use? Do they know what oil I run? Conventional or synthetic? What viscosity? That speculative statement further leads me not to trust this shop. Strike two with the front office personnel. I asked to speak with the technician who serviced the vehicle (Chris).
Chris then came and I showed him there was actually oil in the engine, and at an acceptable level. While the level was on the lower end of the normal range, he nevertheless stuck to his guns that it was "low" and claimed it needed an entire additional quart. Wrong. Apparently Chris has a fundamental misunderstanding of engineering tolerances. Manufacturers specify tolerances for all manner of things, and when out of tolerance, then service is indicated. Strike three.
So, while I appreciate that they "checked" the engine oil, the communication was lacking. A trustworthy mechanic would have simply indicated that the oil level was on the lower end but acceptable, and talked honestly in good faith to help a customer figure out if there were a problem. Instead they were defensive and arrogant. I wouldn't recommend this shop.
For what it's worth, GLENAL, INC (d/b/a Running Great) is registered with Florida Department of Agriculture and Consumer Services (FDACS), so that's a positive sign. Its license no. is MV33781, and it had two complaints filed against it with FDACS 2021, but otherwise has no other official complaints in the past four years. read more