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    CarMax

    3.3 (14 reviews)
    Closed 11:00 am - 8:00 pm

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    OKCARZ - My "Brand New" water pump that was put in.. I'm not making the sh1t up..

    OKCARZ

    (58 reviews)

    They sell piece of shit cars lie about the condition and inspection of the car then get mad when…read moresomeone calls them out

    Soulless fvcks.. You…read moredon't have "clients", you have "victims" and "prey". BBB Complaint Details: Vehicle purchase with (non-optional) two year/24000 mile warranty on 12/15/23. I am well within the warranty period and mileage (11000 miles driven since purchase). Within a week of purchasing the vehicle, the upper radiator hose blew off the radiator. I had a list of issues with the car and was told by the manager of OKCarz in Tampa to not worry that the warranty would cover ALL of it. They (OKCarz) authorized replacement of the waterpump. However, the waterpump that was installed was a used, Chinese knockoff that was graded C (barely functional) by whichever junkyard it came from. This waterpump lasted six months before I had to replace it again out of my own pocket. I did this to ensure that quality, new OEM parts were being used. Now, the radiator has gone bad. Pep Boys in Daytona found a leak in the radiator in the exact place where the upper radiator hose connects and the issue began. The warranty company, which is owned by the same entity as the dealership, has denied the claim by saying that the radiator is NOT part of the engine. Yet, the water pump that damaged it is. Bu the time I reach the end of the loan, this vehicle will have cost me $31000. I asked for the number of their legal department and was told "This conversation is over" and hung up on without another word. The manager at Pep Boys can attest to this as it was said during a call to get the work authorized. All I want is for them to have the smallest hint of integrity and fix the issue. Otherwise, this will become a legal matter. I don't care that this is Florida, which has very little in the way of consumer protections. I was rushed through the paperwork to purchase the vehicle with ample time to read through it, no doubt a sales tactic as I witnessed it happening every time I had to go back. I have been transferred to a full voicemail box, hushed and hung up on. My patience is wearing incredibly thin at this point. Picture of the "Brand New" water pump that was installed attached. I smell Class Action Lawsuit in the air

    CarMax - carbuyers - Updated May 2026

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