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Lakeland, FL

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CarMax

3.3 (14 reviews)
Open • 12:00 pm - 7:00 PM

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Regal Automotive

Regal Automotive

(58 reviews)

My car had been making a squealing noise when I turned to the left for a few months. I had taken…read moreit to my local mechanic twice and he was able to make the noise better, but never get it to go away, so I finally sucked it up and brought it to the dealer. This is where my car was purchased and overall we had a pleasant purchase experience. So much so that my parents bought a car here as well. I was just trying to avoid bringing my car here for service because it isn't particularly close or convenient for me. Additionally, dealers have a reputation for ripping you off when it comes to service. They always want to charge you for a whole bunch of stuff you don't really need. That being said, my local mechanic had been unable to resolve my complaint, so I brought the car in and Regal was able to diagnose and fix the issue. My advisor Adrianna was very nice, extremely helpful, and kept in constant contact throughout the day. She deserves 5 stars for sure. She said the car would be ready at 4, but it was closer to 4:30. It wasn't that big of deal to be off by 30 minutes. They washed the outside of my car before returning it to me. It was definitely more expensive than I wanted or expected it to be, but again I'd been dealing with the issue for month and this place isn't convenient for me so I didn't want to have to come back. I was also disappointed that they didn't have a loaner car available since my car took about 8 hours. Thankfully a friend who lives locally was able to take me to work and drive me back. Overall, I was very happy with my service from Adrianna and they were able to fix the issue to my satisfaction. I wish the price point was more reasonable and for that price point they offered loaner cars or some type of service to get people to/from work.

Working with this dealer is like pulling teeth. I reached out on multiple occasions, inquiring…read moreabout a car that had not even arrived on their lot yet. Multiple times I was passed off to someone else who will "call you later" but never did. Given no ETA when the car would arrive or anything. I even offered to put up a deposit to hold the car. They sold the car right out from under me.

Auto Source of Lakeland

Auto Source of Lakeland

(17 reviews)

Awesome service, good people and car was what I expected per facebook. You cant expect a brand new…read morecar for $3k but my car runs great and I got what I was looking for.

I would give this dealership a zero‑star rating. Based on my experience and what I've seen in other…read morereviews, they knowingly sell vehicles with undisclosed issues. The staff at this dealership repeatedly misrepresented the condition of the car I purchased. It appears they cleared diagnostic codes and performed partial, cosmetic fixes to make the vehicle look presentable without disclosing any of the underlying problems. They were not transparent about the vehicle's history or the work done on it, and they showed no concern for the safety implications for me or my family. I recently purchased a 2011 Ford Escape from them. During the test drive, I was only drove around local roads and not on the highway (I take responsibility for this action). The vehicle seemed fine at the time, but the issues that surfaced afterward make it clear that the dealer withheld critical information. After purchasing it, I received 9 vehicle codes. Combined it was the check Engine, ABS, and Emissions. ABS Pump Motor Control TCS Control Channel A Valve2 - Internal Electronic Failure Longitude Acceleration Sensor - Wrong Mounting Position Invalid Data Received from ECM, PCM A - Event Information Right Front Wheel Speed Sensor - General Electrical Failure Control Module - Internal Electronic Failure Left Front Wheel Speed Sensor - General Electrical Failure Right rear wheel speed sensor - General Electrical Failure TCS Control Chennel B Valve 2 - Internal Electronic Failure The back tires had metal showing on them as well Please stay away from this dealer if you want to be safe while driving

Regal GMC

Regal GMC

(19 reviews)

We needed a larger vehicle for our growing family and had decided the Yukon XL was the way to go…read more Unfortunately, our experience with most of the dealerships were absolutely awful! We are accustomed to luxury car dealerships, so perhaps the problem is that we were expecting too much from the GMC dealerships. Either way, we were lucky enough to land in the hands of Lisa Cheshire and Darrel Montgomery at Regal and we were finally able to take home our new XL. I initially inquired about a Suburban through their website as we were deciding between the two GM options. Lisa Cheshire assisted us and we could tell immediately that the experience at Regal was different than the rest. Ultimately, we decided the Yukon XL was the way to go and she couldn't assist us further since she was at the Regal Chevrolet location. We explained that we would be needing a XL for the next 15-20 years and wanted the same long-term relationship with a GMC dealer like we had with our BMW dealer. Without hesitation, Lisa said she had the perfect person for us and connected us with Darrel at the GMC dealer. She could have discouraged us from buying the XL or treated us poorly since it cost her a sale, but instead she did what was right for us. I was truly impressed! Once connected with Darrel, he assisted us in locating and transferring in the vehicle we needed quickly. He qualified us for any rebates we were eligible for and I felt like we got a fair deal. Darrel has been at selling at Regal GMC for 8+ years and we will be leasing our next few Yukon XL's from him as long as he is there! Car dealerships do not usually understand customer lifetime value, but I feel like at Regal they do. We completed most of our dealings over email so we didn't have to bring in our young kids while we discussed pricing and such, which made it super simple to wrap up our paperwork. Darrel was ready for us and Pedro in finance was also a great representation of Regal. He was friendly, quick and efficient! If you are looking for a GMC, give Regal a chance even if it is not the closest dealership. You will be treated respectfully and like a person, not just a sale.

Took my car in for an oil change & tire rotation. Price on that was acceptable. Timeliness was too…read more They tried to upsell me over $1,000 of "extras" that I said no to. Then they said my windshield needed replaced, but not to worry insurance would pay for it. Declined that too, but for peace of mind took car to an actual glass shop for a second opinion. Glass tech said there was slight delamination but it was cosmetic & didn't pose any problem. Glass shop also said they were 99.9% sure insurance would NOT cover it. If you go for service be aware they will try to upsell

CarMax - carbuyers - Updated October 2026

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