Five stars isn't enough, truly. I have NEVER felt as taken care of as I did at CarMax of Lakeland, FL yesterday. What started out as something that felt like a nightmare, was suddenly transformed into an experience so amazing and unforgettable that it was almost hard to believe. There are simply not enough words in the English language to properly articulate the supreme awesomeness, professionalism, and outstanding customer service that I received from Kayla Evers, the store manager who took a personal interest in helping me, and Daniel Nottingham, the customer specialist that assisted me.
To make a long story short, I had been experiencing one issue after another with a vehicle that I had purchased earlier this year. I decided this vehicle was no longer for me, but I just knew I would end up losing a ton of money on it and likely end up in another vehicle that wouldn't be what I wanted. I had resigned myself to lose on my investment, and still end up "settling", ultimately walking away from what became an ordeal very disappointed and disheartened, to say the least.
Before even arriving at CarMax, Kayla made a point to learn exactly what was going on, and started working on how best to assist me. When I did arrive at the Lakeland CarMax, I was immediately greeted by Kayla who ensured me that she would do everything she possibly could to facilitate the best possible outcome for my situation. Kayla hand picked the customer specialist that would be assisting me, and within an hour, I had received a beyond reasonable offer for my current vehicle, and was test driving new cars. Kayla continued to check back in to monitor the progress of how things were developing, and she even made a point to sit down with me and help me select the perfect vehicle for me. She listened to everything I was wanting in a new car, and within minutes, she found the car that ended up being perfect for me.
Working with Daniel felt as though I was working with someone I had known for years, as he was extremely kind, patient, attentive, and fully focused on making sure things were going as smoothly as possible. Both Kayla and Daniel made me feel as if I was a priority, even making calls to ensure I was receiving the best possible interest rate for the financing of my new car. Both Kayla and Daniel went above and beyond, even down to the last detail, making sure my new car would have a front face plate holder and helping to make sure my Salvador Dali Museum front face plate would get to live once again on the front of my car, as it always has since my honeymoon, nearly a decade ago.
Before I knew it, I saw my new car all shiny and bright, sitting outside waiting for me with that beautiful big yellow ribbon on the hood. I was so thankful and truly in awe of how perfect this transition was, that I found myself trying not to cry and wanting to hug these two incredible professionals. I love my new car, and not only did I walk away NOT felling disappointed or disheartened, but instead I felt that I had been granted a car that was even better that what I could have hoped for and had received the best customer service and care in my life. read more