Stopped in for rock salt and a little throw rug for my wet shoes .found rug fast and a worker asked…read moreif I needed help i did to find the salt he helped me even but it in a cart and took it out to my car love there service here! Fasted I ever was in the store!

Great customer service, friendly staff, all the products a basic DIY'er needs. Plus they will talk…read moreyou through your project if you need it

I am reviewing the Hectors on French because that's the one I go to most often but this review…read moreapplies to all the Hector's I have been in which are most in the area. Hector's has been my "go to" store for everything I need to fix something for 25 years if I am serious about getting what I need quickly and as efficiently as possible. They pack an enormous amount of useful items in comparatively smaller stores than Home Depot, Lowes or even Valu but you don't feel you are in "cluttered" stores. Everything is kept organized so you can find things quickly. They hire people that know exactly what you need and if they don't they are not afraid to ask the senior staffer. I have never left a store without either the exact item or items I need to complete the task or the knowledge to go exactly where I need to for whatever I am searching for that day. I do still visit the big chains for sale items on occasion but I feel when I go into those stores there is sensory overload with all the items and sheer size of the that I many times forget what I went there for in the first place!! The other thing that drives me to madness is the inability to find somebody to ask a question in the area I am looking. Sure I can find somebody for a question I have about some electrical project but I usually have to walk to the other side of the store before I find somebody and then that guy has to put a call out on the radio to the people who can handle electrical and maybe just maybe I will get an associate in the electrical area in 10-20 minutes. Go to Hectors for anything you need and I am sure you will walk out a happy camper in a fraction of the time it would of taken you with other places.

Called over 20 times during business hours. They just let it ring, then hang up. So I drove over…read morethere and called while I was in the store. I saw the clerk walk over to the ringing phone and press a button - and poof my call was dropped!

The staff here is always helpful and knows right where everything is when I come in with a need!…read more Recently, I needed a nut and bolt but wasn't sure of the size when I got here. They took the time to figure it out with me and when I got home, it was perfect. My wife goes in for things we need too and they always deliver. To the low rating of this establishment: I think you should give them another try.

Just recently I visited Manny's Ace Hardware in East Aurora, during check out I asked about a…read moreMilitary/Veteran discount. I was told that I must be a rewards member to get a discount. after getting home I researched Ace Hardware policy and found: Discounts for Active Duty Service Members and Veterans' Discounts Ace offers discounts to both current servicemen and women and veterans - present your valid ID at checkout. While the exact amount varies by location, some stores give up to 10% off. Needless to say, Manny has lost my business.

Hecktours. Not to be confused with Helltours, where you can meet the devil, or Heaventours, which…read moreis available by the hour from Barbie. Definitely one of my fave hardware stores in Buffalo and one which I will keep coming back to, because their prices are good and service is lovely, and they're just good people overall. In many regards it's one of the best ones I've been to. There are lots of locations around Buffalo, but this is one of my favourites. Located right on Clinton in the heart of Kaisertown.

Nice to know there are still small hardware stores where you can get personalized care with your…read morehardware needs and advice on your DIY projects.

Always have what I'm looking for. I especially like the personalized help you receive when you…read moreenter the store. Someone is always willing to help you .

This is my go to first stop whenever I'm looking for something while working on things around the…read morehouse. I live close to this location and it's so convenient being located next to Wegmans. The service here is always willing to help or answer any questions they can if you're looking for something in particular or need advice on a project. They have a good selection of things. Sometimes I still need to go to a bigger store like Lowes afterwards but they have the basics here for the most part. This is that small hometown feel of a hardware store that I'm used to and I love the local feel of this place.

I had to stop for some bubble wrap I was in the main aisle looking up at the signs to see what…read moreaisle I needed looking confused when a helper told me number 38! Well I saw 42,43 so I looked around and in-between some of the aisles was 38 and I found what I needed and more. The self checkout was fast and even saw a old co worker working at that area was fast and easy I call that a win win

I had a fantastic experience thanks to one of your outstanding employees. Elsie was incredibly…read morehelpful, knowledgeable, and friendly. They went above and beyond to assist me, taking the time to answer all my questions and guide me to exactly what I needed. Their professionalism and positive attitude made a stressful shopping trip much easier. It's rare to find someone so dedicated to great customer service, and I truly appreciate the help. Home Depot is lucky to have them on the team--I'll definitely be returning because of this experience. Thank you

One of our go to places to get things for our home. This trip we ran out of paint for our porch…read more The associate actually helped us from start to finish. We took a picture of our paint can including the tag of color we used. The can looked different and it was a different style can as well. So glad we came back and everything matched well. I did take a picture and they already had the Christmas decorations out. It wasn't even Halloween yet.

Very helpful and kind employees. Several took interest helping a shelter dog find a home, after…read moreproviding easy to understand advice regarding purchasing the right light.

Great neighborhood spot. Lots of unusual old time hardware needs can be found here... V belts,…read moreindividual bolts and screws etc. staff is very knowledgeable about what they have.

If it's a tool or a screw that you need this is the place that has everything the weekend handy…read moreman needs

I like coming here they have a very nice selection of spray paints/paints and tools, I can always…read morefind what I'm looking for at a good price! The employees are great and very helpful!

This Value location is great in that it is conveniently located in the Abbott Rd Plaza in…read moreLackawanna near the S. Buffalo border. It has a ton of parking and sales come often. Even when there arent sales, the prices and availability of items are awesome. Came here for some camo spray paints and a few odds and ends. The customer service was great. Very friendly and helped me with all the questions I had. They didnt just point me to an isle, but rather walked me to it and helped me find what I needed. Worthy of mention that there are discount price items in the front bins, however the low name brand quality on these items reflects the price. Dont expect premium quality on these but in many cases the screwdrivers and tools will get the job done. Great place! Solid 4/5 stars all day.