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    Valor Home

    4.0 (1 review)
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    2 years ago

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    The Gutter Guys - Drip edge mangled by The Gutter Guys.

    The Gutter Guys

    (29 reviews)

    My wife and I have a home in Bethany Beach with a steep roof. In heavy rainstorms water would spill…read moreover the gutters, so we looked on Yelp and had The Gutter Guys come out to give us an estimate to fix the problem. The result: I needed larger 6" gutters and downspouts, priced at about $6,000 for the job. We signed the contract on the spot, in the end of January (when we weren't here) they came out to do the work, sent the bill electronically the next day, which I paid the day I received it with the work sight unseen. BIG MISTAKE!!!! A few months later we got to our vacation home and could not believe the job. Yes, the gutters and downspouts were replaced, but the drip edge (running from under the roof shingles and wrapping around the corners of the roof) looked like an opened tuna can. Worse, actually. Pictures are attached. Upon reaching out to The Gutter Guys it took about 2 weeks before the sales rep who sold me the job could come look at it. He told me what was done to get the old gutters off the house was "normal." If that's normal, I wonder what abnormal would look like. He did note some areas that needed more work and told me the crew would come back to address the other issues. And he told me that to fix the problem caused by his crew I'd have to go to a roofer. That was in May. By August they had not shown up to fix any of the issues, though I did have two other gutter companies come to look at the work and advise me on how to fix it. Both of the other gutter companies said they'd never seen a roof drip edge left in that condition and that "normal" was certainly not the word they'd use to describe it. After repeated conversations with The Gutter Guys sales rep he did say his crew should have noted the problem and that, as a minimum, I should have been sent pictures so I'd know what to expect when we returned to the home in the spring. In late August The Gutter Guys refunded roughly 10% of the job's price for the drip edge. My wife and I just got the roof replaced -- many times more expensive than the 10% refund -- to fix the problem caused by The Gutter Guys. We're now having the house painted, and just found wood rot (see picture) under one of the downspouts that were replaced by The Gutter Guys. It's not possible that their crew missed this wood rot, but, like the other problems and substandard work, I wasn't informed of this. And I wouldn't have known as the problem became worse had I not been getting my house painted. I'm willing to guarantee that the owner of The Gutter Guys wouldn't tolerate this kind of work on his own home. And I'll also guarantee none of the crew who did this to my house would have done this kind of work on their own homes. Gutter Guys are perfect for your job. Provided that you're looking for workers who will damage your home, not let you know about it, cover it up, and have to be dragged kicking and screaming to take any degree of accountability for their shoddy work. Worst company I have ever worked with. Absolutely horrible. RUN, DON'T WALK, AWAY FROM THE GUTTER GUYS.

    Very professional. Very reasonable and fair price. Left the job site like they found it with all…read moredebris picked up. Friendly team would recommend without qualification.

    Delaware Roofing & Gutter Pros

    Delaware Roofing & Gutter Pros

    (6 reviews)

    This past week Delaware Roofing & Gutter Pros put in a brand new roof at the beach house I visit in…read moreDewey Beach. Bottom line, absolutely top drawer service! The crew was there promptly at 8AM and in addition to the crew chief, two separate supervisors showed up and checked on the work. One very impressive thing about the crew was how "clean" they worked. What I mean by that is the crew did not let stuff collect around on the ground. Old shingles, paper, and plywood were going into the bin and not on the ground. Everyone in the crew knew their job and no one, I mean no one, was ever standing around. The crew took a lunch break and they were finished before the sun went down. As for value, the final price came in under the original quote because less materials were needed. The owner, Mr. Faye, visited while the crew was finishing up and notified us about the reduction in the final quote and he was true to his word when the final bill was mailed. I searched the grounds around the house the next day and did not find a nail or a piece of shingle. Mr. Faye's crew used stainless nails which are important for a roof in a beach environment. We are absolutely thrilled with the new roof. I wholehearted endorse Mr. Faye and his crew, and yes, they took care of everything. They got the permit approved in 48 hours and began work on the start date we agreed upon. Very, very smooth operation!

    I contacted Bill in December to get a quote on roof replacement in the Lewes historic district…read more Within a few weeks of signing, to await order of the cedar shakes the historic society requires for this area, the team came out and completed the work in just two days. The project foreman, Martin, was fantastic and easily contacte by text. I was out of town during the process and neighbors told me how clean, efficient and professional the team was while working. I've got a beautiful new roof and could not have been more pleased with the service. I recommend Bill and his team highly!

    Valor Home - roofing - Updated May 2026

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