This shop is awesome!! I went there for the first time today and the guy who helped me is named…read moreRandy, he really went the extra mile to help me feel comfortable and welcome in the shop. He was very knowledgeable and unlike other shops was not pushy at all and just focused on what I came in there for (aspire k3 coils). He definitely made me feel as though he enjoyed helping me out instead of acting like he's just helping me bc it's his job and he has to, but can't wait for me to leave (unlike other shops). I was also told that on Sundays everything is buy one and get one half off, you can't beat that!! I will definitely be getting my supplies from there in the future!! I highly recommend this shop to anyone who is looking for a comfortable, well stocked and welcoming shop!!

More of a head shop than a vape shop. Owner will yell at employees with customers right there…read more Not a pleasant experience.

The only place I stop for my tobacco. I always leave with a smile. Good prices, friendly staff and…read moregreat service! Thank you cheap tobacco!

Awesome deals. Very good service and friendly employees. I highly recommend this place.read more

I absolutely love the customer service! I asked for advice for my MOD I recently purchased and told…read morethe guy I was having problems with tasting the juice and i went through two tanks already and I didn't want to buy a new MOD He recommended me a attachment for it and now everything is so much better!!!! Also he was super chill about me being my kiddo in with me! I highly recommend stopping in!

Definitely the best shop in the area! Tony, Joe, Ashley all know their stuff and will help anyone…read morethat walks in with the most basic questions to the most advanced issues. Great place to hang out and just shoot the bull and vape.... no pressure shop! These guys are an example of how it should be done everywhere.

This shop is my favorite by far. The service is TOP NOTCH. If being treated like family is wrong,…read morethen visit any other vape shop. The selection is always ever expanding and never over priced. I highly recommend this shop.​​​

One thing is for sure at this location don't expect any kind of good customer service or fare…read morebusiness practices. These people don't know much about their product. They act like they can't be bothered with you. But then again if you walk into a head shope you get head shop business practices and customer service. There's no excuse for being rude or lazy. A job is a job, good customer service is a must for success. I'll never go back or recommend this location to anyone.

Absolutely love the employees, very helpful and friendly. Wide variety of products. A true one stop…read moreshop. A must stop on any adventure to or through Athens!

Was a full time customer at another smoke shop just across the street, until I found Smoke Zone,…read morenot only are the employees so much nicer, they are helpful, and very well knowledged! Megan really knows her stuff! Also the prices are a third of the competitors. I used to pay $54.99 for what I got from the competitor, it's $19.99 at SZ. Looked around at glass and they told me it's always buy one get one half off, Let's just say, I've never looked back. It's the zone from hear on out! They have great sales with huge discounts every month, you could win money, glass, and they really keep it fresh just for showing up! Who likes to look at a huge snake when they walk in the door anyways?If it's not for sale, doesn't need to be there, let alone feeding time... if you're in Athens, Ohio let me save you a lot of time and money, Smoke Zone is the place to be!!!!

I absolutely love Twisted Glass!!! The service is great, associates are very knowledgeable of their…read moreproducts. They always have great deals on select items. They also have a wide selection of vapes and vape brands, even vape juice to fill your own mods. If you haven't been in to check them, your missing out on not just a smiling face, but great deals too.

I'd like to preface that I have been to the Twisted Glass Smoke Shop many many times in the…read moreMarietta, Beverly and Parkersburg location and the employees that they have working at those locations have always been amazing, and very very knowledgeable and helpful. Especially, Brad, Gary, and the gentlemen that helped me today at the Beverly store. All of them, very professional and helpful. I've ALWAYS had a great experience with them until now. The reason I'm giving this review 2 stars and not 5, is because of the stores management. I recently bought a "high five" unit at the Murdoch store, and they were very busy, so I'm not bashing the employee, but they forgot to put in the coil for it, rendering it useless. I live a lot closer to the Beverly location, so I assumed; since they all have the same parent company, that they would exchange it for me since their organization were the ones that gave me an incomplete package. Especially with the previous experiences I've had with their staff. Easy Peesy right? Wrong!! The employee told me that he had to contact his boss (Andrew) to see if they can exchange it there at the store, vs me taking it back all the way to Parkersburg and back, and Andrew told him initially that I would have to go back to Parkersburg and it's not his problem (I can hear him over the phone saying this). I explained to the employee my justification and that I would like to personally talk to Andrew, and the employee called Andrew again, and the employee asked Andrew if I could speak with him in regards to the exchange, and Andrew said, it's not my problem, I'm not talking to him and you can call Danny the owner. The employee tried multiple times to contact the owner, to no avail, and he even told Andrew this, but apparently Andrew isn't concerned about his organization or it's customers. Finally, the employee had to call the owners mom to ask for permission since Andrew left his employee flapping in the wind, and the other owner was unresponsive, which I understand it's a holiday weekend. No problem, I get it. Luckily the owner's mom saved me a few hours of driving, applied logic and common sense to an easy situation, and exchanged the item for me. If it wasn't for the excellent treatment by the employees and the owners mom, I'll be back. But I think someone should look into Andrew's organizational management skills. That's no way to treat your customers, and it's absolutely no way to treat your employees. You put that young man between a rock and a hard place, and DELIBERATELY would not diffuse the situation. You should be ashamed of yourself Andrew.