I purchased a complete vehicle as a parts car in which the seller stated it ran but with occasional…read moretransmission issues. Got the car but battery was beyond dead, more dead than what my little lithium battery powered jump starter could handle. Figured I'd call AAA since I've got the Premier plan so this tow home would be covered. Truck driver arrived 30 min later, and NOPE, apparently this is a "courtesy" tow as opposed to an "emergency" tow, which would NOT be covered since the car was not currently registered or insured. Apparently AAA doesn't do those anymore. I then called a towing company I recall seeing in one of the Facebook groups I'm in, and I'm quoted $190 for a 12 mile tow, but it'll be at least a 3 hour wait. Owner/dispatcher said he'd find out where his drivers are and will let me know. 30 minutes later and I still haven't heard back, and the wife was starting to get hangry. I finally find out that the driver was way out by Tucson and they wouldn't be able to come until 10:30 pm which was 7 hours later. Unfortunately, one of the front windows was open and with a dead battery I couldn't close it, and I just couldn't trust it left open as is until night time. While we were waiting to hear back on the location of the driver my wife found the Tow Guys on Yelp and was already in the middle of messaging Tony, who was very responsive and helpful. After finding out the first company wasn't going to work, my wife got a quote from Tony which was less than half what we were quoted from the first company. Not only that, as soon as we said ok Tony said the driver (Thomas) was en route. We hurried back from where we were about to grab something to eat 10 minutes away and minutes after we get back, Thomas arrives. I've had to get a few vehicles towed in my time (it's what you get when you have a bunch of old finicky German cars) and Thomas is the coolest tow truck driver I've ever met. Like, so cool we could be friends. He brings out this beast of a jump starter to try to jump start it so he could better line up the car. It starts, but the transmission issue pops up and is unable to be put into drive nor neutral. Thomas works his magic and is able to get it into neutral after a few minutes. A quick drive home and he's able to put it exactly where I need it to go. What started as a not so pleasant day turned out to be a great one. Easy and painless, as opposed to most times when you need a tow. I'm so glad the first company wasn't able to do the job so we were able to meet Thomas and we now have a "tow guy" we can trust, and everyone needs a tow guy they can trust! 10/10 would not hesitate to use them again, in fact I am planning on having them assist with future projects already ;)

We had excellent service this morning from Tow Guys! They…read morecame out right away and got our truck towed to our mechanic . Excellent communication and customer service skills as well as great service. I highly recommend them. You will also save money.

We live out of state, and found ourselves in a logistically challenging situation with a vehicle we…read morebought in AZ. We needed it moved from one mechanic to another, and had to handle the whole event remotely. AAA refused to help us since we weren't going to physically be there, but Poly's was responsive and handled the transport efficiently and quickly, and gave us peace of mind. Highly recommend!

Car broke done. Poly's came out in a heartbeat. Hooked us up with with a good price…read more. They'll be my go to from now on.

Trust the reviews. It's everything they say they are. Some rude ass dudes who are money hungry and…read morewill take your car for no apparent reason. The hours say they open at 9. They do not. They'll open the gates at 9, but when we drove through them all we hear is "ummm excuse me. Can I help you???" It was like 9:25 here. The guy was rude for no reason. Then he let us in "early" to his tiny bunk office gave us paperwork and we asked what is this storage fee? It is illegal to hold a car if they are not open for business. They towed my car 2am technically Saturday morning and they are closed Saturday Sunday. Had to wait til Monday. Then I told them that storage fee they said. "We were open on Saturday " oh really? You didn't get my 9 calls and 2 voicemails? How convenient. Had to call off work for this. Then pay $200 for my car.

No wonder you have horrible ratings. Your drivers can't even follow the rules of the road. Why…read moredon't you learn how crosswalk lights work in Phoenix.

The full review is in the pictures since I had too much to say and warn potential customers about…read more Jake claimed to take it to multiple suspension experts so they can all brainstorm together what should be done to fix the horrible wandering issue with my truck. He only requested that I pay for one of the technicians work to adjust my rear axle slightly (about $500) and that this was all for that other shop and nothing was being charged for himself. When I got my truck back that adjustment didn't do a thing to fix the issue. Then we both took the truck to another alignment shop and the technician there said he was positive the ball joints the previous mechanic installed were faulty or installed wrong. That alignment specialist specifically was adamant about the ball joints requiring to be replaced with stock ball joints and not aftermarket upgrades like they had done. I wanted to follow that specialist's recommendation but Jake said not to trust that specialist because he was, I quote, "a parts changer" and was just going to waste my money like the other mechanics and he said he wanted to do the job himself and not use that specialist to change the ball joints. When I kept hesitating to allow Jake to use aftermarket Ball joints he specifically told me that if those Dynatrack ball joints did not fix the issue, he would pay the the parts out of his pocket and replace them with OEM ball joints. So I went ahead and trusted him. The parts were replaced and he kept the truck for a week to drive around and wear the parts in because the wandering still wasn't going away. After that week he handed the truck back to me and the wandering was worse than ever. He also claimed that he wasn't charging me for the labor time he spent driving my truck to wear the parts in but that he would appreciate it if I would pay him $500 for the fuel he spent on it. This was prior to the diesel fuel spike so I figured it was still partially for his time because I myself can't spend $500 in a week in fuel towing with that truck daily. However not only was my truck still wandering very badly when he gave me the back but when I was hitching my trailer up to it a day or two later I realized that the brand new Banks tail assembly pipe that I had just installed on it a month ago was missing. When I called to ask about the pipe figuring they must have just somehow forgotten to put it back on he told me he would ask the other special technicians for it because they themselves never touched it or had it. Well he claimed that non of the other technicians from other shops would fess up to it so he would pay it out of his pocket and just forget about the $500 fuel charge he was charging me for. That brand new pipe cost me $550. At this point I had lost all trust. Now I started doing research on line on my own asking for help on social media on pages with people with the same trucks. I posted a video of the new track bar still flexing and they basically laughed at me accusing me of doing the improper work myself because the track bar was flexing due to it being installed UPSIDE DOWN. When I asked how I should fix it and that I paid someone to do it they gave me insertion how to fix it myself and told me to immediately fire that mechanic. Unfortunately it still didn't fix the wandering issue so I tried another local mechanic in town to try and hopefully fix the issue. That last mechanic basically shook his head and told me, and I quote "I feel sorry for you". I gave him the receipts of the work Jake had done and he told me I was basically being milked. This new mechanic took me into his shop while my truck was on the lift and showed me exactly what those new ball joints were doing to my wheels by trying to force the tires manually. He not only switched the ball joints for me fixing the wandering issue but he did it in half the time the Jake charged me for. Now if I was being purposely charged extra to be swindled or I was charged extra hours due to lack of experience, I will leave it up to the reader or the next unfortunate customer this happens to. Either way you look at it it still comes down to unethical practice since my work towing rig could inevitably cause harm to anyone in the vehicle as well as anyone around me on the road with the amount of horrible wandering and improperly installed parts it had. I have waited many weeks now for a response and for the promised reimbursement for improper installation and have not heard a word or response to my text message or voice message I left with his other shop technicians since now when I call he never happens to be available to talk. So at this point I don't expect any reimbursement for my loss. My only hope is that no one else receives the experience I have had and looses thousands in wasted money.

They were available very quickly and were open about the mechanical problem and the pricing. Great…read morevalue and service

I had an excellent experience with this towing company! Communication was top-notch, everything was…read moreclear and timely/quick response. The price was really reasonable, especially given the service. Our tow truck driver, Robert, super friendly guy, he managed to fit my F-150 into a tight spot without any fuss. Overall, just a great friendly team. I'd absolutely recommend them!

Viligant towing and Impound are modern day crooks attempting to distort the law towards thier…read moreadvantage and betting that us common folk are so uneducated and beat down that we do not know our laws and rights. I am writing this to formally address the illegal towing of my vehicle from the AMF Bowling property earlier today September 26, 2026 I had my car break down last night and as it was very late i planned on parking it on AMF Bowling since they are a private owned buisness. I live right down the street and felt it would be safe. At around 10 am my husband and I made our way down to the bowling ally and discovered it was gone. We went in and were directed to Bob. The manager of this establishment. Bob was amazing and has helped us.all day . He looked at the video for us and let us know what information he could so we could track down the tow company. He alse stated he is the one that calls for tows and no they do not have a contract with any towing compnay .Bob was very gracious and also contacted the property owner and they confirmed they do not have a contract with your towing company, and they referred this matter to their legal department. Despite this, your company falsely reported to the police that a contract existed. Furthermore, the report was filed in Peoria, even though the incident occurred in Phoenix--a mistake your staff dismissed as an entry error. Under Arizona law, a vehicle towed from private property must be released upon presentation of proper identification. Withholding a vehicle or demanding payment prior to release is illegal, as any fee disputes must be pursued through small claims court. Additionally, the $300 fee demanded by your employee, Jason, exceeds the local fee cap. After speaking with a Phoenix Police Sergeant, a second officer was dispatched to the scene, and after talking with Bob and taking pictures of the property he found so signage- which directly contradicted what a empoyee of your company stated; saying there are signs posted everywhere . Following this police involvement, your company offered to release the vehicle, contradicting earlier statements from your yard workers that the facility was closed and staff were unable to process a release. The owner Alex contacted AMF bowling trying to get our number so that he could get in contact with us. Which leads us to believe that thier is no clear communication between that staff/and the owner as they have our contact info. This situation resulted in the loss of a full day's wages and significant distress. Due to these unlawful actions and improper reporting, I will be reporting your company to the relevant regulatory authorities and seeking legal counsel. During these hard economic times that us hard working Americans are going through it is incredibly disappointing and distressing to see a company have fradualent and predatory tactects I urge anyone who comes accross vigilant towing and impound to stand up for your rights and do not let them scare you and extort you. Reporting these type of modern day criminals is the only way we can hold them accountable .​

I recently called this locksmith when my wife lost her "chip-embedded" car key, and we needed a…read morereplacement key right away. He was on hold with another call but he immediately texted me inquiring about my situation. We communicated via texting; he quoted me a reasonable price to which I agreed, and he promptly sent a locksmith to us. The young man programmed a new key on the spot (& an additional one which I asked for), & we were soon back on the road! I was very pleased with this business and I will not hesitate to use them again, or refer them to family and friends, when needed! P.S This business has been around for many years.

Fast,cheap,friendly One happy customer will be sending…read morefriends and family was really happy with service

Was fast and friendly, gave me a great price also! Will use again if needed. Also had double cab so…read morewas able to transport the family with the tow.

From the owner: Top rated tow service in the valley. Safe, fast and reliable service.read more

I got a flat tire and called around for a tow truck but everyone was going to take hours... Then I…read moregot on Yelp and found Mr Tire and Juan (owner) was able to come right away with the exact tire I needed. He replaced it for me in about 20 minutes. He was fast, skillful and affordable and I would recommend everyone put his number in your phone in case you need it.

Mr. Tire PHX was absolutely fantastic to work with! They came out the same day to my location and…read moregave me the best price around for tires on my 5th wheel trailer. The team kept me updated with photos throughout the process and made payment super easy. If you're shopping around--save yourself the time and just call them. You won't be disappointed!