1. The Service Technician: Keith is the main reason for giving this experience a 10 and a 10 to…read morerecommending this dealer to colleagues, friends and family. This is the second time, we have been assisted by this service technician, Keith, and both times - he was clear; educated us on the issues detected and on the suggested solutions. He is very knowledgeable on the brand, the models, and on what might be some of the issues encountered. 2. Subaru America & Suburban Subaru should promote this service tech to "Chief of Online Service Support" to Subaru owners that would like to connect via zoom/video call with a technician prior to bringing in the car for service. 3. We are a nationwide subaru family with family in texas and california who are both subaru owners, but some of their experience with local service has not been as exceptional as mine. Specifically, my younger brother in Southern California took his subaru into the Santa Monica Subaru Service Center for regular oil change and other mainteance before a long family trip. After picking up the car, and heading on Highway 10 towards Palm Springs - he started smelling smoke and hearing a sound - bottomline was that the service tech who changed the oil did not tighten the screws and he was now faced with an emergency and had to go to a dealer in route by Ontario Airport where he had to leave the car for several days. So we are cautious about our car service, and that is why when we find a dealer service facility and a service technician as knowledgeable and helpful as today's tech, Keith, is important that they are recognized so they can help in train others locally and hopefully nationwide. Just as an FYI - Unbias Review: We do not know, or have gotten paid in any way by anyone at this business. We did purchase our first subaru here, and have been servicing here since purchase several years ago.

I replaced my failed OEM battery this week after it dies. Took car and battery in to get tested…read more They thought it was weird I didn't want to drive my car with a bad battery and already removed it. Finally, they decide to test it, battery is confirmed bad. They then tell me my only option is to put the bad battery that makes my 2021 WRX STI start and run poorly back In and let them retest. Bought cars from this place. Had service done here. Thought this would be fairly straightforward. Amazed the mechanics found it strange that I wanted to install a battery that actually worked on my own and then sought warranty replacement instead of the other way around.

I brought my 87 Land Cruiser to them to repair a bad muffler/exhaust that was only 6 years old…read more Awesome! Came out exactly how I wanted it, perfect sound, not too loud but you know its there. Honest too, I read on some of the LC blogs about adding back a Catalytic converter to help with the exhaust/gas smell I was getting sometimes. Said to do the new exhaust and if it still there he can easily add it in. Turned out the smell was a leak in the old exhaust. Saved me a couple hundred dollars! Highly recommend!

I've taken several cars to them since I discovered them in 2018; I no longer live in the area but I…read morestill drive a long way now to have them work on my car, because they're trustworthy. Full stop. What I mean by that is they will try and save you money, while doing the job right. (Practically every other place overcharges, suggests, or goes ahead and performs, unnecessary, even entirely unrelated work.)

Close to the end of the day I placed a call to Lyon's towing in Elmwood. Despite being late in the…read moreday a pleasant, calm, resourceful driver came out to help with a side wall tire blow out. What would have been a simple flat tire fix became complicated because I only have a tire inflation kit VS a "real" spare tire. Now what? The driver said his solution would be to tow us to Town Fair Tire to see if they could fix a side wall tire blow out and sadly Town Fair could not. As I understand it, no one can fix a side wall tire blow out. Town Fair was closing by then but the driver volunteered to stay late at his garage to replace our destroyed tire with a new tire we bought at Town Fair. And he did, balanced it , checked if the tire pressure display was working and we drove off costing less than I imagined! I was impressed how calm and unhurried this driver was so late in the day.

Jack Lyons owns this small auto repair shop (part of the Route 66 gas station). I went there based…read moreon a recommendation from a friend. Reading other reviews online, you can easily see that Jack has a reputation of being a really honest, trustworthy mechanic, and based on my experience, it is well deserved. I've brought my car here twice, and have always been treated well. The prices have also been very reasonable. The only thing preventing me from giving them 4 or 5 stars is that it takes a long time for them to fix your car/diagnose problems. They do have bigger shop that they send cars out to for major repairs in Bloomfield, but they have such a small staff that it still takes a long time. They have a large volume of customers due to their good reputation, but you'll need to give them a day or two of advance notice before bringing it in to get looked at, and unless you can get someone to drive you around, you'll need to bring it back for another day or two for the actual repairs. It's not a bad location for waiting around if you have to because it's in Bishop's Corner. You can do grocery shopping, go out to eat, grab a coffee, or even go clothes shopping at Marshall's. :) The other thing preventing 4 or 5 stars is that sometimes they forget to call you to tell you the problem(s) they found, and also whether or not your car will be ready for you at the time you initially specified. I've come twice to get my car, and they had to call the Bloomfield shop to remind them to come drive it back to West Hartford so that I could have my car back. Overall, they do their best with a small workforce, and do good, honest work. To me that is worth the long waits!

I've been coming to this local auto place for my oil changes for years now. I support the local…read morebusiness in my home town of East Hartford. They always give me a warm greeting when I come in for my oil changes. They also send out coupons for oil changes that help with the cost if you see them grab them. They don't expire. I have a coupon for $49.99 for the total cost of an oil change. Can't beat that price. Definitely would recommend. While you wait they have a wonderful selection of drinks and goodies you can help yourself too. They look over your whole car and let you know what needs to addressed with issues arising. Quick, reliable and trustworthy fully owned business. They go up and beyond to help me when I run into a crisis.

I brought my car to get diagnosed and they told me my head gasket was no good. So I sold my car and…read moreI was not working at the time and could not afford to sell my car at this time. I had to buy another used car at a bad time in my life. They did reimburse me for the diagnosis but it did not help after the fact. When I called they said well it's going to go some day. I could have waited and had more time to figure out what I wanted to do.

Took my daughter used care to bergenty motor work did a great job diagnosing valve cover issue and…read morefixed quick and charge a fair price then I have a2024 Nissan the trunk hatch latch got bent just stopped in and Darrin ordered the part the next day installed and fixed and charge a very fair price !!!

Excellent service and price I bring our cars their for…read moreeverything from oil changes to repairs

Always a pleasant experience when getting service done on either the Acura or the Corvette…read more Today I received a synthetic oil change and filter on the Acura. My appointment was for 9 AM, and they took the car in a little bit earlier, and I was paying for the services and walking out the door at around 9:25 AM. No screwing around here, they get the job done promptly and correctly. Tire pressures were set; the air and cabin filters were checked. Neither one needed servicing or replacement. Staff are an honest bunch of hard-working people. They are trustworthy, and I look forward to the next visit. If you're looking for a shop to service your car, this could be the place for you in the Simsbury-Granby area

John and his team are incredibly talented technicians! They have the latest tools and equipment to…read moreget your car fixed properly the first time. At the correct cost. They truly care about your car. It is not just a job to them. It is a passion!

Stopped in here the other day to get my emissions checked and I was in and out in less than 5…read moreminutes. It was fully packed because it was lunchtime so maybe call ahead, but they got me in and I am def coming back here in 2 years!

I bring my Subaru here when emissions is due, as I get my vehicle's regular service & repairs done…read moreat JT's Auto & 4X4 in Torrington. The Yelp reviews for this Quiet Zone location seem to be "on the extreme", either very good or horrible. My experiences at the Quiet Zone in Torrington have always been positive, the guys working here are friendly & professional, and my car is done with emissions in mere minutes, most of the time. I usually go mid-morning, there tends not anyone else in the shop at that time also. But the one time I went to get emissions earlier in the morning, the process still went smoothly and the wait wasn't too long, even though several people were ahead of me. My wife takes her Mazda here for emissions too, she has had similar experiences with the Quiet Zone in Torrington.

Governor's Auto Body and Towing arrived when they say they would, with a very professional driver…read morenamed Paul Carefully Paul loaded my hot rod onto the flatbed to be towed to its repair destination If you have a classic car, or a hot rod, or any other car that means the world to you, I would trust this company with the towing Thanks again, Governors; you took the stress out of me worrying

poor customer service. the staff were rude and refused to release my car simply because they were…read moreclosed on the weekend.