Terrible service, dishonest, won't return phone calls and when I got so frustrated that I choose to go elsewhere and told them to cancel my appointments, they couldn't even do that. I went in for a consultation on two teeth, that was the referral from my dentist was for and what I told them when I made the appointment and when I went in. Dr Ludden wouldn't give me an estimate for the work on these two teeth. He decided I need to have more work done and would only give me a quote for all the work he wants to do. It's my mouth, I went for a consultation on two and they charged me for a full exam. Before the appointment I asked them to email me all the information I needed and the address, they only sent me the address; they never sent anything about any charges until after they did an exam I never authorized. When I left the office they demanded payment, I paid but asked the office manager to call me because this wasn't right. They never called, when I got the estimate it didn't explain what he wanted to do, it was just a bunch of numbers. I called to have the estimate explained and the office manager couldn't and said she would see if the doctor would meet with me to explain it, for an additional charge. She agreed to ask if he would meet with out charging since I was already charged, when I shouldn't have been. But she never called back as promised and when I was able to get her on the phone she hadn't even talked to the doctor. Since they wouldn't return calls I decided to contact the Better Business Bureau, and their response was I agreed to pay the charge when I was in the office. What was I supposed to do, make a big scene and walk out. I didn't know know they wouldn't return calls and be so dishonest. read more