This is actually my third time at two different homes that I have worked with Perrin Plumbing…read more Each time I worked with the Owner, Chris Perrin. The first was a condo that needed a new on demand water heater installed and a small 28 gal removed. It had to be inspected per HOA rules. Is passed and the work was complemented on by the inspector. At that Condo we also needed the sink moved from the wall 12 feet to a new counter to face the ocean. This required all new piping and drains and a new dishwasher and air gap install. . At This house we had a poor solar set up and four failing valves to be replaced. I had sent him pic s of problem areas and he came with all proper valves and piping. Plus an extra relief valve, just in case. And in fact, we did need it. Now we are back on track and everyone will get a hot shower. And we added on 2 new angle valves under our kitchen sink that controlled water flow to the refer for ice maker and cold drinking water. So he fixed that while he was here. I had one final question on settings next day and Chris answered my text with a call and clearly answered my question. On a Saturday morning! Now that's a great response to a customer. Mahalo Perrin Plumbing.

I want to preface this by clarifying that this review is not about any services received, as,…read moreunfortunately, we never got to that. I first contacted Perrin Plumbing via e-mail on June 20th to inquire about having a tune-up done on my water heater. Chris replied the same day saying that he had work scheduled through the 30th, but if any time opened up he would let me know. I agreed and said that if I had my water heater serviced before then I would let him know. We both did not contact each other after that. On November 13th, I sent Chris a follow-up e-mail saying that I put off my water heater tune-up because Hawaii Energy extended the offered credit into next year, but that I'd like to get it done in the next month if he had any opens. Three days later, he replied apologizing for missing my e-mail and to let me know that he could service my heater in the next month. I replied asking what date and times worked for him, and we agreed on December 1st. I e-mailed on the 19th to ask what time worked for him, and followed-up again on the 23rd to confirm a time. To date, I have not heard back from him. December 1st is in three days and he still hasn't confirmed a time with me, so I decided to go with another plumbing company. I really wanted to use Perrin Plumbing because he has such excellent reviews on Yelp, and I wanted to support a smaller business. I'm sure that he is great at what he does, and he is very pleasant in our e-mail correspondence, but my water heater is acting up something awful and I just can't wait on him. My three-star rating is a reflection of the lack of communication and the long wait time for a response.

I have been a customer for several years and completely satisfied with the range and quality of…read moreservice. As an owner of an aging home, there are a lot of things to maintain and replace and it really helps when you have people who you can rely on and know what they are doing. They have replaced my window air conditioners, installed a screen door, replaced lighting fixtures, installed shelving, repaired, dry wall, adjusted doors, replaced door knobs, painted, and did a dump run. If you are not a DIY person, these are your people.

After reading good reviews on yelp we decided to get a quote for a bathroom remodel in hopes that…read morewe could find someone reputable. However it was the opposite experience as we coordinated through emails and phone calls. They scheduled the estimator to come between the hours of 1230 -130pm being that we are busy ourselves we had our parents come and wait during those hours. The guy calls my phone at around 1130 and says they are there knocking but no one's there? I'm like dude u guys said 1230? My girlfriend calls back and the person that answers the phone says that I gave them the ok to come early? In which I did not. Anyways very poor communication and did not try to call us back admit they came early or at least get the estimator guy back to give a proper estimate at the time they scheduled. Already starting off on a bad foot. Sent emails and no communication back what so ever to make it right. Our gf's parents ended up arguing with each other that they missed the appointment when they didn't miss the appointment the dude came super early. We told her parents not their fault guy came early before scheduled time. Communication and punctuality wasn't there.

Needed a backflow test on a property I manage and MP were one of the certified recommended…read morebusinesses for completing the work and submitting the permit. When I called the office they were very helpful and I managed to get an appointment a week out. Jacob arrived and did a great job, was very professional and friendly and when he explained there were 2 backflows on the property I got him to do both to save time in the future and to make sure everything was up to date. Jacob is emailing the test results to the appropriate authority and me so I will update if there are any problems, although Im sure there wont be as he was right on top of things and knew his job 100% Jacob = 10/10

When building our Ohana, we were required to install a fire protection sprinkler system. Maui…read morePlumbing was an excellent choice. Their professionalism and services are outstanding. Tessie and Chuck were easy to work with and very responsive to our needs. I highly recommend this company.

Best service and take pride in their work…read more People will lie just not to pay for our services

Was forced to use them through American Home Shield as they are the only agents on Maui. They were…read moreabsolutely terrible. Didn't turn up twice even though they had made a firm appointment, then yelled and were abusive on the phone when I called to enquire why. They finally turned up and said they had done the job but they hadn't and we needed them back within 24 hrs. They didn't respond to AHS calls either so AHS had to contact their representative agent to contact Yap to see what was happening. After the 3rd time this happened even my AHS agent was getting annoyed by Yap's unprofessionalism! So, after 3 visits Yap still hadn't solved the problem!!!! I'm now paying an electrician independently to do the repair that Yap are incapable of doing. The company is a joke: Q. How many Yap Electric employees does it take to mend a fan? A. It doesn't matter, they can't!!

We love this company! They used to be Lyons Plumbing and now they are Kihei Plumbing and Repairs…read more We have used them for two remodels in our rental condos, which included 4 bathrooms, connections for remodeled kitchen and two hot water heaters. They show up when they're supposed to and they do fast, efficient work with a smile! You can't get any better than these guys! And Sue, the office manager is No Ka Oi ( the best) !

Fast, reliable service and they know how to fix any plumbing problem. Honest and reasonable…read morepricing. Only 1 day to schedule an appointment where other quotes weren't available for several days or wouldn't return our calls. We had a broken bathroom sink stopper and Justin fixed it in no time flat. Left work area clean. We will use them again!

Nexjen replaced my water heater promptly, professionally, and at an honest price. Jayson took the…read moretime to discuss my replacement options thoroughly and in practical terms, while other larger plumbing companies focused efforts on upselling and convincing me I needed more than I wanted. He took the time to listen and share his expert advice. He was incredibly fair and honest with pricing. On the day, the tech was on-time, highly knowledgeable, and very efficient with the work. They left no mess at all and in fact, swept the area after the work was done. So happy with the quality of work, pricing, and the experience!

We've used Nexjen a few times and they've always done a great job. They've replaced our outside…read morespigots, replaced one of our water pressure regulators quickly after it started leaking, and snaked our shower drain when it got clogged. They responded quickly and are fairly priced. We'll definitely use them again for our plumbing needs.

In 2024 I contracted with J. Ventura Contracting, LLC for a home roof repair. I paid the…read moredownpayment. By text, Joel Ventura repeatedly promised to do the job right away but never made any arrangements to do anything. After a few months, he stopped responding at all. I received a Judgment from Vestal Small Claims Court on January 14, 2025. Ventura never attempted to resolve this matter

This Company did a great job on our First home. We liked them because they communicate with us and…read moreget the job done right. They also are friendly and know the Industry well. I would certainly recommend them to anyone building or remodeling on Maui. We are using them again for more work as they did an Excellent Job on our first home in Kihei. It was a no-brainer to go back to them for another job.

My husband and I hired `Oihana because our electricity kept sagging when the hot water went on and…read morewe needed it fixed. They said we were overloaded on our electrical panel. We have a tankless hot water system. They said we needed to expand our electric panel and we paid them to do this. However, the lights still flicker when we turn on the hot water. Additionally, they never got the permit approval from the county although we paid for it, so the work is not permitted. Also, if you check the state contractors license board, they are not a licensed contractor, so we have no recourse but honest reviews. I also paid them to fix light switches which still don't work. To their credit, they did put in a 220v outlet in the kitchen for my electric oven and induction cooktop, and that is working. But that is the only thing they did that works and we are out of a lot of money. We are kapuna living on fixed income, so thousands of dollars wasted to fix something and it's still broke is a big deal. Another thing - check your invoices. They quoted me time and materials, but then they just charged one amount and didn't invoice time OR materials, just one lump sum for work that was never done. Then they said no county permit unless I paid balance in full for incomplete work, which we did, but still no county permit approval. I hired them based on good reviews, but I got bad service. I feel very taken advantage of.

We had several outlets and lights go out but other items on same circuit had power. It was a brain…read moreteaser. Edward and his assistant arrived on time, listened to what I had found with my tester and proceeded to check every outlet, fixture, appliance, gfis, junction box connections and the breaker on the circuit. They found a loose connection in the attic junction box which I would have never thought to look for. They were very professional, thorough and competitively priced. Would definitely use them again and highly recommend their services.