Jason came to our house to give an estimate. My wife told him what she wanted which was a quote of a repair of current flooring using extra vinyl we have from a previous renovation. She also requested to have an estimate of how much to replace it all.
Jason follows up the next day with a quote to replace it all, and nothing mentioning the repair. I called him up and asked him about the repair quote and he said my wife didn't ask for that. He told me there was a miscommunication on my wife's part.
I know what was discussed between him and her, since and I discussed what we wanted and she called me right after to let me know.
I feel that Jason heard what he wanted and disregarded the rest. My wife says the only question asked was "if the door went to the garage." He was more interested in selling luxury vinyl. If there was any miscommunication, it is because Jason was focused on what he wanted, and not what we wanted.
After talking more to Jason and him becoming more combative over my wife's "miscommunication" I told him we would look elsewhere. He said "please do" and hung up. read more