Terrible. I called and scheduled an estimate and they said between 12 and 1pm. By 2:30 I called them back and ask what the issue was and they said, "we are very busy, but we can still come out to your house...unfortunately, there is now going to be an estimate charge of $85." Clearly, they didnt mention that on the phone the first time. I would have gotten the 50 other plumbers looking for work to give me a 10 min estimate. The worst part is that they are located less than 1 MILE FROM MY HOUSE.
It really bothers me that people are struggling to make money, and rearranging schedules to get thru the day...and business's like this don't have the courtesy to give you a phone call back. Frustrating. I'm totally cool with running late. It happens. No biggie. But to push me to the side because they are all of a sudden "busy" makes my furious.
I hope they wake up and realize this is not 1990. There are plenty of other professionals eager for the communities business.
My advice is to try someone else who is respectful of your time and appreciates your business.
Regretfully,
-LK read more