We sued Valet Parking Authority in small claims court and won. City of Chicago municipal code requires valets to be insured and cover damages that they cause. At the time we used the valet service, their insurance and paperwork to operate as a valet company were expired by 52 days, over 60 days once we obtained their insurance in formation from the City of Chicago through FOIA. The company also refused to respond to the state attorney general's office. We did everything right, filed an immediate claim with an employee and took pictures. We have been in touch with the hotel as well about the situation. While we won our case in court, we have not yet received payment. read more

Can I leave a 0 star rating?? Don't park your car with this valet service! They are horrible! Refuse to tell you where your car is parked, will bring it back damaged and refuse to take responsibility! Manuel feliciano is unprofessional and rude! Refused to even listen to me. Don't trust them with your car!!!!!!! read more

Worst valet service ever! Do not use! Valeted my car with them while attending a private event in a restaurant in Chicago. When they brought it back I noticed that my rim was severely damaged. Brought it to the attendant's attention and he said he would file a claim. Two days later I received a letter stating that a thorough investigation was done and they are not responsible for the damage as there were no curbs in the area where my car was parked. Which by the way they refused to tell me where my car was parked. They also told me to file a claim with my insurance company and that they would fight that too. Manager Manuel Feliciano told me this right before he hung up on me! All I can say is far away from this company!!! read more

I parked my car (EV) at the P2 Garage at one the purple parking spot #7 in the building for work on 1/27/2022. Around 2:20pm my car got booted with a ticket of total $140, I paid for the ticket around 4:30pm but was still very confused about the EV parking rule, which not can be found anywhere in the parking garage. A week later, on 1/23/2022 I talked to the building manager Joey in the lobby, he told me he was not very aware of the EV parking rules, so he guided me to see Tyler on the 3rd floor. I was told there were some places on the P3 have non-reserved parking spots for EVs. I went down to the garage with a colleague to see and verify. We went to the P3 level, but did not find any EV parking spots on P3, nor can we find any EV parking information published & posted anywhere in the garage. We can see there is only one purple EV parking on the ramp between P2 & P3 has a sign that says "reserved only for EV". We found that there were two marked EV parking areas in the entire parking garage. We were both confused about the info that we were given. So we both went up to see Tyler again. We were then told that I can actually park at the reserved EV parking spots marked with Purple color, but I was not allow park at the reserved EV parking spots marked with Purple color with a number. Due to the fact information was not given or posted anywhere or ahead of time to me, I am disputing such a charge or fine of a total $140 in the limitation of the statute. Reporting both entities to Agency read more

Worst valet company ever. They have damaged countless vehicles including mines and REFUSE to pay and/or take accountability. If you are a business and care for your customers DO NOT HIRE THIS VALET COMPANY. If you are a customer DO NOT GIVE THEM YOUR VEHICLE. If damaged they will knowingly see a recording of their driver damaging your car and still not pay. Walk vs allow them to take your vehicle. read more

See all

A huge thank you to an exceptional employee, Scott. Works at Hampton Inn & Suites Valet service. Very helpful and positive, friendly personality. read more

Park at your own risk!! See my profile photo! They parked my car while fine dining in chicago. They put a $5213.34 scrape in the side of my Buick Enclave. They signed off that they damaged the vehicle. Sometimes accidents happen, but, to my surprise they claimed that my insurance company is responsible and will only pay up to my deductible! Now I'm out my deductible and car rental expense while the they lawyer up. read more

Used Seven Lions Valet, one of VPAs sites to park my car on 6-17-17. According to police report, valet made an illegal right turn in front of a moving bus, causing $6000 damage to my car, damaging bus and injuring 6 bus riders. VPA refuses to pay, stating all claims are the responsilbility of my insurerer, so my rates rise and my car is devalued. read more

RUN....dont walk...RUN from this company. We contracted them (yes we had a contract) to be the valet service in lincoln park at our wedding reception....yes, an event where people come in from all over the burbs to hang out in a very crowded area with no parking. So there we are at the event and I (groom) standing outside trying to find someone and calling Carlos over and over and over....texting, calling, etc. As you can imagine, after about 20 minutes I had to get inside. They NO SHOWED! Un F'ing believable. So if you want to save a few $, go for it.....they wont show up, they wont answer calls, and you will just be pissed. End of story. read more

Worst service I've ever encountered. I had pre reserved through SpotHero to have lunch at Frontera Grill and the attendant had the worst attitude. He must have wanted a cash transaction so as to pocket the money. Call to complain but never an answer. read more

This company provides valet service for Maggiano's downtown at 517 N. Clark, DON'T use them unless your car is from the pre-automated light era. The valet turned the lights from AUTO to ON. Apparently he hadn't been in a car made after 1999 to know that they automatically shut off after a brief time. Consequently, we thought nothing of the lights remaining on after pulling into the garage last night. It is completely normal & expected. This morning, the car was completely dead. Because of the computer system, the car cannot even be shifted into neutral to push it out of the garage to have access for a neighbor to jump it. So, buying an $80 jump start battery and an upcoming $500 dealer service charge to completely re-set the computer system from the jump start . . . here we are. This is a VW Eos, folks, not a Mercedes. These are common devices on many cars now. I called their office & left a VM explaining the situation & asking that they advise their associates to leave auto light controls alone. I have no return call, nor do I expect one. Word to the wise - avoid Valet Parking Authority services at any business. Find your own parking or call a cab/Uber/Lift - whatever your preference may be. read more

WORST service ever. Totally unorganized chaos and mayhem when trying to pickup car. It is not rocket science.

No stars if we could!! Gave them our car at Vinci Boka at 1730 North Halstead and when we came out the claimed they had "lost" the keys and so sorry but what the hell. Only AFTER we called the police did they mysteriously find that they had dropped our keys and they had been turned into list and found a block away!! The two guys working were laughing the whole 20 minutes they said our keys were gone. read more

I valeted my brand new Acura RDX with only 400 miles on it with the Valet Parking Authority at Macy's. Less than an hour after leaving I noticed significant damage to the front right side of the car. I couldn't reach their office that day because they were closed. I called the next morning, Monday morning, and was asked to fill out a claim. I filled out the claim and was told the claims department only works from 9:00 AM - 10:00 AM on Wednesdays. Today is Wednesday and I called several times during that period. I was told that the claims person has jury duty and they don't know when I'll be able to speak with anyone. They wouldn't put me through to a manager and the woman who only spoke enough English to be insulting responded with " Whatever. Take it up with the city." when I stated that it was unacceptable to have not addressed my complaint in 72 hours. The representative's response was, " You can't expect your car to be fixed right away." Someone named, Manuel, called me back and denied they damaged my car, despite me having time stamped photos that were taken less than one hour after they returned my car to me. He said, " My guys are union and I don't go around accusing nobody." He then got hostile and I ended the conversation to engage my attorney and State Farm. This company is careless and the employees are rude, unprofessional, and speak in slang. read more

I just returned from lunch at Grand Lux on Ontario/Michigan Av. We used the Valet Parking Authority. If you possibly can, do park with someone else or in a parking facility around the corner. The service was very poor. Even after we texted them that we are ready for our car, we waited a full 40 minutes. Their excuses: "we're very busy, the car is just around the corner, I just got on duty." Or merely some dumb expressions and fumbling around for the correct ticket. Folks who came after us, wished us luck that our car would be coming soon. When I called to complain, just more excuses. Maybe they should hire more to work the busy schedules. read more

I used this Valet Parking outside of Macy's on Wabash. I will never do that again. The workers were very rude and hopefully Macy's will choose a better quality Valet service to be associated with their name. read more

I only gave it a star since I had to rate to post my review. No stars for me. Valet driver (Juan, Alejandro) damaged my vehicle (2019 Mitsubishi Outlander, 7 months old) with no prior damage whatsoever until June 8 when it was delivered back to me. I submitted two estimates in-which Manuel (G.M./Claim Representative) stated was " "excessive high for damage". He mentioned that he would send me to his repair shop, but I never got that information and he's denied my request for repairs and won't accept responsibility for the drivers actions. He's hung up on my husband as we tried to resolve this matter amicably. Do do not use this valet service. Unprofessional, untrustworthy, and unreliable. Extremely disappointed how I'm being treated with this matter. If you review the BBB site, you'll see that others have ran into the same situation with Manuel and this company. I'll be reaching out to the owner Carlos Vargas. T. Ham read more

I took my wife to Boka restaurant, a fine dining restaurant that was serviced by Valet Parking Authority. When my car was pulled up after the meal by drivers side windshield wiper was under my passenger side wiper. The passenger side was flipped up and both of them were bent. They were both stuck in the vertical position and would not function properly when turned on. When I asked the valet what happened he said it looks like someone tried to rip them off. He told me to fill out a claim. The valet was very nice and assuring and said that the car was not like this when the took it to the open lot. This happened Sat. night and I was told to call Mon. to explain my story. I called Mon. and the rec. said the claims had not been dropped off and that someone would call me on Tues. I did not receive a call on Tues. and left a message after hours. I called Wed. morning and the same lady said that the investigation was closed. A 'claim investigator' named Manuel Feliciano never contacted me but did send a letter stating that they investigated the claim and it was closed. No explanation. read more