Nice boutique hotel - right on the Riverwalk. Walking distance to lots of restaurants, shops, etc…read more A coffee shop right downstairs if you don't want to go out for breakfast. The front desk people were easy to talk to, especially James, the manager! We had a minor problem which was immediately taken care of by him. He was very courteous and helpful and a very nice guy! We would definitely go back there again!

The pros: location is excellent; free parking; front desk service was amazing for both check in and…read morecheck out. The cons: the room. Our room was pretty dirty. There was toothpaste smudged all over the bathroom wallpaper, hairs everywhere, smelled musty. Sheets didn't give the impression that they'd been changed since the last visitor and don't get me started on the comforter. The room needs a good detox. We did not try the restaurant or bar. We enjoyed our visit but I don't think I'd stay there again just due to the ick factor of the room.

My stay at the Chicago Marriott Naperville has truly been amazing. This hotel deserves every bit of…read morea 10/10 review. From the front desk to housekeeping, maintenance, bartenders, kitchen staff, and management everyone here works so hard and treats guests with kindness, professionalism, and genuine care. I especially want to recognize Christiana, the manager. She has been so thoughtful, caring, and always smiling. You can tell she takes pride in her team and knows exactly how to run a front desk with excellence. Everyone is always professional, welcoming, and put together, and that reflects great leadership. She deserves an award for all of her hard work and dedication because she truly makes guests feel valued and comfortable. Jadah is another standout. She is always smiling no matter what and has such positive energy. She's constantly recommending fun places in the area and gets excited talking about local events and things to do. She makes guests feel welcomed immediately and brings such a fun and uplifting atmosphere to the hotel. Keren went above and beyond for me and my two kids during a minor inconvenience I experienced. Not only did she help immediately with kindness and patience, but she also checked on us the next day to make sure we were okay. That level of compassion and hospitality meant so much to me. Jose is hilarious and always brings good energy. He's always laughing, ready to help, and recommending great restaurants and food spots around town. He honestly makes the hotel feel like family. Jenet is such a beautiful woman with a beautiful soul. She is always smiling, always happy, and always ready to help every guest with patience and respect. Even when there's a long line, she keeps everything moving smoothly while still making every guest feel important and valued. That kind of service is rare. Meagan Chase is another sweetheart. She's always smiling, always stylish, and always happy to help. Whether I needed extra blankets, housekeeping, or anything for the room, she always made sure I was taken care of. Alicia has also been incredibly helpful anytime I've needed assistance or maintenance support. The housekeeping staff deserves recognition too. I don't know all of their names, but they work so hard. They are kind, respectful, constantly cleaning, and always making sure everything feels fresh, safe, and comfortable for guests. Maintenance staff Julio and Will were both very nice and quick to help whenever needed. Jason is super cool, Jeff is very kind, and Alfonso is quiet but always smiling and helpful whenever he's around. Gina from the bar are wonderful as well friendly, attentive, and always creating a welcoming environment. The bartending and kitchen staff overall have been excellent throughout my stay. This hotel truly stands out because of the people. There may be many hotels nearby, but the kindness, professionalism, teamwork, and hospitality here make this place special. Thank you all for making my stay so pleasant and memorable.

Outstanding experience!!! Phenomenal service and excellent place to stay…read more Great location, Tons of restaurants within 8 minutes of walking distance. Huge rooms, comfortable beds and meticulously maintained. Great bar, entertainment area in the lobby .. super spacious and great. Full service Starbucks and artisan table for full breakfast service. The breakfast was premium class in the restaurant- on demand omelette station, smoked salmon, hash brown, high class bread, muffin, bagels, excellent quality of fruits and all the dishes. 5-Star Premium service and excellent place.

Very good place to stay, mini restaurant inside is good also. Highly recommended this hotelread more

Janet at the font desk cannot handle any task without stress. She was completely flustered at the…read moresimplest question or request. She herself has an accent and she was making a fuss out of not being able to understand a couple of Asian travelers. Even said something to my husband who was helped after them that she couldn't understand them. We needed our suit that was delivered to the hotel and it was waiting at the front for us. She had to call someone over to help, turns out it was right behind the door next to her. "Oh I didn't know I was looking for a box" ‍ Also three days prior when Janet checked me in I left my name and number for the suit when it arrived to be called. I had to call the front desk and it could t be located for about 5 mins. OY VEY! Other than Janet, and the suit drama the hotel was very nice with a soaking tub

I've stayed nearby at the Hyatt Place and thought l would try the sister property. I know that the…read morebreakfast at Hyatt Place is minimal. I was right Hyatt house had a better breakfast however as they are sister properties I could've stayed at Hyatt Place and eaten at Hyatt house. There's plenty of parking in the back. The place has a fire pit and bbq. I arrived on a red eye at 445am. After picking up the car rental it was 530a.m. As a globalist, I thought i would try to check in. The gentleman at the front desk was so very nice! Great customer service. Got an upgrade to a suite, he checked us in told us to get breakfast and take a nap before our conference! Wow! We didn't spend too much time here but sleep. The room did have a smell to it. The window was left a Crack but even with the fresh air it still smells. We really like the room and it's location. It was only one night so there was no problem. I would stay here again!

This was more like a 3.5 star, but I think it was also fair to round it up because it was a…read morepleasant overnight stay. I would make it easy by breaking down my rating into a few categories. 1) hotel location This is located in Warrenville, close to Naperville, but definitely far from the Chicago city downtown (approximately 40 min drive). Most guests were traveling by car. Hence, parking space was ample to accommodate customers staying at both Hyatt Place/Hyatt House. The hotel didn't offer airport shuttle, stated in their website site. Shuttle bus service to nearby places, with 5 miles I believe, was available upon request. 2) check-in The receptionist told us that the room wasn't ready when we came in around 3:15pm, so we were told to wait at least for 20 minutes or would be offered a different type of room (basically the same setup, except there was no separate bedroom). The wait wasn't awful, yet I was expecting the room would be ready when the check-in hour began. The receptionist was beyond courteous and friendly and let us have the beverages and snacks in their market place fridge while we waited. Fortunately, the kids weren't acting up and quietly played their newly-bought toys. 3) the room I booked the one-bedroom, with a separate living room, kitchen, and dining area. The room appeared clean at the first glance. However, there were details missed on the carpet, underneath the dining table booth, and the cover on top of the convertible sofa bed, for a good number of hair strings, stains, and dust were found. Speaking of the sofa bed, it wasn't that comfortable due to the quality of mattress attached to it. If you are one of the individuals who care about the sleep quality or are staying for a longer duration, spending an additional $100 to upgrade to a two-bedroom might be necessary. In our case, we were doing alright since the sofa bed was in a much lower platform than the regular king bed. With that said, our petite 2-year old was able to climb to the sofe bed without assistance. 4) surrounding noise I'm guilty to say that we were probably the noise-makers, if any hotel patron heard us. We were parents with 2 young children and they were definitely playful and throwing tantrums from time-to-time. Otherwise, being bothered by noises shouldn't a concern at all while staying here. 5) amenities and free hot breakfast The hotel basics, such as a gym, an indoor pool, a small bar in the dining area were available but we didn't use it. Nevertheless, we took advantage of the breakfast and that was great and our kids enjoyed the offerings as well. The only very, very slight disappointment was that there was no made-to-order omelet station like what I experienced in some other Hyatt hotel chains in the past, and that was totally an-OK. 6) so why 3.5 stars? The room keys were deactivated early after myself and my partner finished the breakfast with each of our children downstairs. My key was deactivated mysteriously after I took our younger one for a walk in the morning. Luckily, my partner and our older one were in the room at that tine so there was no problem. Likewise, the similar scenario happened to my partner/older son, so we avoided having to ask the front desk for help yet that was strange. Ultimately, the rating was downgraded due to the overall cleaniness of the room. It absolutely could use more attention or it might be time to change out the in-room carpet. I booked the room with my company leisure travel discount and the price was reasonable in my opinion. It was our first time taking kids for an overnight suburb stay and it went well. I would still recommend Hyatt House Chicago/Naperville/Warrenville for traveling as a family or a group.

Called several times to confirm an accessible ADA room for my father who has Parkinson's. Though…read moreconfirming a room would be held, once arriving at the property they informed us all ADA rooms were taken. On top of that, they then sent us to a room currently being occupied!! Not to mention, when arriving at the property and asking for a water.... They informed us they were only to be purchased..... Terrible service, will not be staying here again.

Checked in for a two day stay tonight. Pretty disappointed from the get-go. I stay at HGI's because…read moreof the extra amenities they offer like the lounge and a little nicer room offering. Got here at 10:00 and the lounge was already closed. Easily 20 or more people in the lobby area and still sitting at the lounge and quite loud. The drink selection in the market area was essentially zero except for some beers. Many empty bins where cold drinks should've been. The host's excuse was "yeah they've been empty for a while". The room had a pretty significant mildew smell like it hadn't been cleaned properly in a while. On top of that, I'm being charged $200 a night. I could've easily stayed a couple of blocks down the street at the Hampton Inn on Diehl for nearly half the price with significantly better amenities and free breakfast. Pretty disappointed and doubtful I would come back.

I stayed just one night and for a business event that also occurred at the facility. Checkin…read moreprocess was pleasant and speedy. And my room was ready early. The conference portion of the facility is well organized but they had a lot of trouble with the temperature which was freezing in the larger room. Food was good for the catered portions of our event. I ate the continental breakfast which had many veggie options but few vegan. The room was okay. It was clean but a bit torn up. The carpet was torn in places and the shower could use an overhaul. Unfortunately the shower gel container was empty but I bring supplies so was able to address this plus there was a prepackaged soap bar on the sink. Overall a decent experience and I would stay here again.

Hotel room smelled of mildew. Our swimwear didn't dry overnight, presumably because there's a…read moreventilation or moisture problem, at least in our room. Don't bring your CO2 monitor, it's ghastly. We would have hit over 2000ppm overnight if I hadn't opened the hallway door to ventilate. For EV drivers, there's currently only one J1772 charging spot that works out of the 4 available. The staff was great and included breakfast was a plus. We also had the pool to ourselves, which was excellent. Due to the room conditions, I'm glad we only stayed one night, though.

Avoid avoid avoid. I've been to many Marriott properties, and this is one of the two I've found the…read morestaff to be extremely unprofessional. When I walked in, the door was locked, which I can appreciate additional security when in comes to spending the night at hotels and not allowing people off the street to walk in. But then, I called the hotel, multiple times, could hear the phone ringing from where I was standing outside, yet no answer. The front desk at hotels should be staffed at all times, so at this point I was ready to walk away and book somewhere else as I've gotten no response and figured no one was working. At last, after a few times of calling--someone finally picks up, asks how they can help me. I say I'm out front, waiting to get in to check in. No response on the phone, then 20 seconds later I get buzzed into the lobby. Obviously annoyed, I give the guy who came out from hiding my ID and credit card, and then I say something along the lines of "does this hotel not require anyone to answer the phone or let people in when they arrive?". He did not acknowledge the comment, apologize for his lack of effort at his job, or show any bit of care. Check in process complete, did not acknowledge my status as they're supposed to at Marriott properties, and then I say something again--hey it'd be nice if someone answered the phone the first time and let me in, instead of me waiting outside calling multiple times, I was ready to walk away. His response was "I got one phone call and answered it". I could hear the phone ringing, along with the fact I know I called more than once, but wasn't worth the argument. I did not appreciate his lack of ownership to him not doing his job. This hotel needs to look into finding new staff who don't mind doing the basics of their job and can be professional to the guests. Room itself was a little outdated but fine. UPDATE: leaving this AM, there was a woman working the front desk who seemed happy and friendly. So they do have some good staff, I just had a poor experience.

The pictures of this hotel on a variety of websites are cleverly staged, and they must have paid…read morefor positive reviews: plainly, this hotel is a dump. With each layer, a surprise: the pot-holed parking lot in a ditch lined with squatters' semis and rvs, the torn chairs in the lobby with its funky smell, and the room. It was damp, dirty, and smelled worse. We were exhausted from our long trip, but neither one of us could bring ourselves to touch anything. Marriott, what happened to you?? Please be forewarned: do not use this hotel. Certainly, do not give them a payment method until you or someone you trust have seen the actual room. It was an expensive nightmare.

This is a truly beautiful hotel - not sure if it's new or newly renovated, but it sparkles. We…read morechecked in around 9:30 pm and the desk clerk was so friendly and nice. Interesting note: the elevator, like all exterior and interior doors, has a security feature. You have to use your room key to operate it! DD and I were bringing a dog with us, and if the room ever had another one in it, you'd never know. Even his discerning nose didn't seem to detect anything, or at least he didn't act like it. Everything was wonderfully clean and in working order. My bed was a delight - I especially like the choice of firmness of pillows, clearly labeled "soft" or "firm". The blackout curtain was a great surprise - it actually worked! I prefer my sleeping quarters as dark as possible and I was pleased to have that. The hot shower was good, with a large and adjustable head, from fine spray to pulsating jets. What would have made it better was more pressure; the jets didn't really pulse that great. Breakfast was standard, according to DD. I was trying to get going and only grabbed some "grind and brew" coffee, which was delicious. I do wish one could brew less than 10 oz. but I just took two cups and mixed them to make half caff. All in all, a delightful hotel experience.

What a great hotel. The main entrance was clean, the staff were friendly and helpful and the free…read moremorning breakfast was good. We stayed in a handicap accessible room and it was spotless, the whole room very handicap worthy.

Great location near restaurants and stores! Short walk or drive…read more Very close to the highway, too. King bed room has a door to the bedroom and a separate living area with pull out couch. Clean, affordable, friendly and convenient.

I stayed here for a night for mommy mental health getaway. The hotel was modern, clean and…read morecomfortable. The biggest perk for me here, was this is directly behind Naperville Freedom Commons, so you can walk easily to plenty of restaurants! It has a small pool and workout room as well. It does not include breakfast, but again, it's right by a ton of restaurants. It was the perfect spot for a mom who just wanted a night of rest and a good dinner. I definitely would recommend!

We arrived early in the evening and were cheerfully greeted. The hotel was near full so I used the…read moreavailable luggage carts to haul our bags to the room. The room was clean and well kept. The furniture was clean and updated and in great condition. The staff was helpful and very professional. There were a couple of minor discrepancies with the room but these were easy fixes and just routine maintenance. The stay was very relaxing and refreshing. Bed was also great. We enjoyed the hot breakfast in the morning with eggs, bacon and potatoes. There is also a large selection of juices and hot coffee . If you want snacks or minor medications there is a kiosk and you can charge to the room. There is also overflow parking if you have a large vehicle or trailer. Several of us dropped our wife off and used the back parking lot which was also well lit.

I stayed at this hotel in July, August, and September. All 3 times there has been a terrible smell…read morein the lobby in the afternoons/evenings. When I complain, the staff either says they don't know what it is OR they act like it is a new complaint and say they will call Maintenance. It is a mixture between putrid towels and old wet diapers. I complained several times, but it doesn't seem like it is something that management cares or knows how to resolve. I was amazed to see in the morning that people were eating food from the same area that was rancid. I will be staying elsewhere on my future trips.