I am updating my review since my last stay, which was five years ago. I had a better stay this…read moretime. My husband and I stayed for three nights during the week. I chose the hotel primarily for the location, as it is in the center of Naperville on the river. Aside from location, the hotel has easy and convenient parking in the attached garage, free coffee in the mornings, and some reservations even include breakfast in the restaurant. The staff were very friendly, rooms were clean, and there were several items you could purchase in the lobby (snacks, soft drinks, etc...). I was a bit disappointed when we did request housekeeping and they were no longer available (as we requested late in the day), that they did not do the towel refresher and trash removal that we discussed by phone. I do think the biggest downfall of this hotel is the lack of outdoor space. With such a lovely location, there should really be balconies on each room, or perhaps a small terrace off the lobby. When inside the hotel, I still feel somewhat separated from the community. All in all, we enjoyed our stay and I would definitely stay next time I'm in town.

Hotel Indigo may be pricey compared to other hotels and the reason for this is location, location…read more It is close to the river, and the Riverwalk should be treaded by every hotel guest. It is close to all the dining establishments which provide a vibrant nightlife. Accommodations are very comfortable. Parking is free.

Outstanding experience!!! Phenomenal service and excellent place to stay…read more Great location, Tons of restaurants within 8 minutes of walking distance. Huge rooms, comfortable beds and meticulously maintained. Great bar, entertainment area in the lobby .. super spacious and great. Full service Starbucks and artisan table for full breakfast service. The breakfast was premium class in the restaurant- on demand omelette station, smoked salmon, hash brown, high class bread, muffin, bagels, excellent quality of fruits and all the dishes. 5-Star Premium service and excellent place.

This hotel has been the "centerpiece" of Naperville for a long time on Diehl Road near the highway…read more Before becoming the Marriott, the hotel was a holiday Inn Select. Marriott purchased the building in December 2010 and renovated it when purchased. Being a former resident of Naperville, I frequent this hotel for various events-- weddings, birthday parts, religious events, etc. With that said, this is the first time I have stayed at this hotel. The lobby looks the same as I recall. There are some slight modifications: the addition of a Starbucks, the check in counter moved, and some decor differences. The lobby is not really inviting: it's a mass open space that is dark and littered with a lot of furniture. The lobby could use some updating again to make it a cozy sleeky environment that you want to grab a drink in. So how are the rooms? Being an ambassador with Marriott we were treated to an upgrade. The room was very big with a seating areas as you walked in. Plus we were provided a welcome gift that consist of a small bottle of alcohol, chocolate pretzels and a note. It was a nice welcome gift. The bed was super comfy with the blankets-- part of the marriott collection. The room had everything one could need for business purpose-- good side desk, ample seating and storage areas. The bathroom was a good size as well- the shower had good water pressure and was hot. The room good use a good update to make it a bit more modern. The room seemed outdated but was clean. We were offered free breakfast-- first of all the breakfast areas needs some updating. Like the lobby and bedroom, no work has been done on this hotel since the initial renovation from Marriott. So again, the space was dark, the chairs were damage and just not an inviting seating. The food was ok, nothing was beyond average. Our table setting had two dirty items- my juice glass had lipstick and the creamer had something floating in it-- yuck. The server addressed it right away. The staff was very attentive in the restaurant-- thank you for your service. I would not pay to eat here, but given the meal was free-- it was good enough. As for parking-- the hotel has a very large convenient parking lot. The hotel is a good location to access the highway or to get to downtown Naperville.

We had a 5 night stay here and ended up with two different bookings/rooms as we needed to extend…read moreour stay. Double Queen (7th) and a Deluxe King room (8th). Modern decor with same size rooms, that said, the King room had a much more comfortable bed/mattress as well the smaller sofa vs chair made for a better lounge experience. Safe and mini fridge were standard with an impressive Gym. Various spa/massage options were available. In the not necessary but cool nevertheless category was a bathroom mirror TV. Also, liked the separate areas for shower and toilet. Another plus was the choice of restaurants attached to the Hotel-Zorba's lounge, Che Gita and Arista Cafe. We only got to try Arista and enjoyed the coffee. They have a good size lounge area with TV and workspace. Parking at their garage is complimentary and there was usually a spot open in the parking area in front of the hotel. Close to the downtown Naperville/West suburbs and about 50 minutes to Fulton market which worked for our trip. Service was friendly and engaged-Kelly helped with making our room change as smooth as possible given they were sold out of our original room type. They also have a car service for rides 10-15 minutes from the Hotel. Overall, solid option for a stay in the West Suburbs.

Janet at the font desk cannot handle any task without stress. She was completely flustered at the…read moresimplest question or request. She herself has an accent and she was making a fuss out of not being able to understand a couple of Asian travelers. Even said something to my husband who was helped after them that she couldn't understand them. We needed our suit that was delivered to the hotel and it was waiting at the front for us. She had to call someone over to help, turns out it was right behind the door next to her. "Oh I didn't know I was looking for a box" ‍ Also three days prior when Janet checked me in I left my name and number for the suit when it arrived to be called. I had to call the front desk and it could t be located for about 5 mins. OY VEY! Other than Janet, and the suit drama the hotel was very nice with a soaking tub

I've stayed nearby at the Hyatt Place and thought l would try the sister property. I know that the…read morebreakfast at Hyatt Place is minimal. I was right Hyatt house had a better breakfast however as they are sister properties I could've stayed at Hyatt Place and eaten at Hyatt house. There's plenty of parking in the back. The place has a fire pit and bbq. I arrived on a red eye at 445am. After picking up the car rental it was 530a.m. As a globalist, I thought i would try to check in. The gentleman at the front desk was so very nice! Great customer service. Got an upgrade to a suite, he checked us in told us to get breakfast and take a nap before our conference! Wow! We didn't spend too much time here but sleep. The room did have a smell to it. The window was left a Crack but even with the fresh air it still smells. We really like the room and it's location. It was only one night so there was no problem. I would stay here again!

This was more like a 3.5 star, but I think it was also fair to round it up because it was a…read morepleasant overnight stay. I would make it easy by breaking down my rating into a few categories. 1) hotel location This is located in Warrenville, close to Naperville, but definitely far from the Chicago city downtown (approximately 40 min drive). Most guests were traveling by car. Hence, parking space was ample to accommodate customers staying at both Hyatt Place/Hyatt House. The hotel didn't offer airport shuttle, stated in their website site. Shuttle bus service to nearby places, with 5 miles I believe, was available upon request. 2) check-in The receptionist told us that the room wasn't ready when we came in around 3:15pm, so we were told to wait at least for 20 minutes or would be offered a different type of room (basically the same setup, except there was no separate bedroom). The wait wasn't awful, yet I was expecting the room would be ready when the check-in hour began. The receptionist was beyond courteous and friendly and let us have the beverages and snacks in their market place fridge while we waited. Fortunately, the kids weren't acting up and quietly played their newly-bought toys. 3) the room I booked the one-bedroom, with a separate living room, kitchen, and dining area. The room appeared clean at the first glance. However, there were details missed on the carpet, underneath the dining table booth, and the cover on top of the convertible sofa bed, for a good number of hair strings, stains, and dust were found. Speaking of the sofa bed, it wasn't that comfortable due to the quality of mattress attached to it. If you are one of the individuals who care about the sleep quality or are staying for a longer duration, spending an additional $100 to upgrade to a two-bedroom might be necessary. In our case, we were doing alright since the sofa bed was in a much lower platform than the regular king bed. With that said, our petite 2-year old was able to climb to the sofe bed without assistance. 4) surrounding noise I'm guilty to say that we were probably the noise-makers, if any hotel patron heard us. We were parents with 2 young children and they were definitely playful and throwing tantrums from time-to-time. Otherwise, being bothered by noises shouldn't a concern at all while staying here. 5) amenities and free hot breakfast The hotel basics, such as a gym, an indoor pool, a small bar in the dining area were available but we didn't use it. Nevertheless, we took advantage of the breakfast and that was great and our kids enjoyed the offerings as well. The only very, very slight disappointment was that there was no made-to-order omelet station like what I experienced in some other Hyatt hotel chains in the past, and that was totally an-OK. 6) so why 3.5 stars? The room keys were deactivated early after myself and my partner finished the breakfast with each of our children downstairs. My key was deactivated mysteriously after I took our younger one for a walk in the morning. Luckily, my partner and our older one were in the room at that tine so there was no problem. Likewise, the similar scenario happened to my partner/older son, so we avoided having to ask the front desk for help yet that was strange. Ultimately, the rating was downgraded due to the overall cleaniness of the room. It absolutely could use more attention or it might be time to change out the in-room carpet. I booked the room with my company leisure travel discount and the price was reasonable in my opinion. It was our first time taking kids for an overnight suburb stay and it went well. I would still recommend Hyatt House Chicago/Naperville/Warrenville for traveling as a family or a group.

Food service as advertised on website does not exist.. hotel lobby is rundown (stained furniture)…read more The room was ok.. older furnishings.. but housekeeping does a really good job keeping things clean. Hotel management staff seems oblivious

Called several times to confirm an accessible ADA room for my father who has Parkinson's. Though…read moreconfirming a room would be held, once arriving at the property they informed us all ADA rooms were taken. On top of that, they then sent us to a room currently being occupied!! Not to mention, when arriving at the property and asking for a water.... They informed us they were only to be purchased..... Terrible service, will not be staying here again.

I stayed just one night and for a business event that also occurred at the facility. Checkin…read moreprocess was pleasant and speedy. And my room was ready early. The conference portion of the facility is well organized but they had a lot of trouble with the temperature which was freezing in the larger room. Food was good for the catered portions of our event. I ate the continental breakfast which had many veggie options but few vegan. The room was okay. It was clean but a bit torn up. The carpet was torn in places and the shower could use an overhaul. Unfortunately the shower gel container was empty but I bring supplies so was able to address this plus there was a prepackaged soap bar on the sink. Overall a decent experience and I would stay here again.

This hotel is absolutely abominable. They give hearing impaired people the worst room and charge a…read morepremium for it. I booked hearing impaired because it was the only option on the website when I booked weeks in advance so it was just a coincidence I ended up in this room but I'm glad I did so I could shed a light on this situation. In addition to viewing a wall. Now on to the condition of the room. The furniture is literally falling

It was okay. The bed was comfortable and my room was clean. However, the furnishings both of the…read moreroom and the hotel generally were dated. The hallways were lit by harsh, blue LED lights. The room numbers were hard to read and had little character. The front desk staff was meh. They weren't particularly cheerful or grumpy, they just kind of exist and hand you your keys. The breakfast was fairly average. The hot food options were sausage patties and small quiche cups, which tasted good. I'd come back if I needed to, but I'd definitely try to find something with updated rooms and cheerful staff.

Avoid avoid avoid. I've been to many Marriott properties, and this is one of the two I've found the…read morestaff to be extremely unprofessional. When I walked in, the door was locked, which I can appreciate additional security when in comes to spending the night at hotels and not allowing people off the street to walk in. But then, I called the hotel, multiple times, could hear the phone ringing from where I was standing outside, yet no answer. The front desk at hotels should be staffed at all times, so at this point I was ready to walk away and book somewhere else as I've gotten no response and figured no one was working. At last, after a few times of calling--someone finally picks up, asks how they can help me. I say I'm out front, waiting to get in to check in. No response on the phone, then 20 seconds later I get buzzed into the lobby. Obviously annoyed, I give the guy who came out from hiding my ID and credit card, and then I say something along the lines of "does this hotel not require anyone to answer the phone or let people in when they arrive?". He did not acknowledge the comment, apologize for his lack of effort at his job, or show any bit of care. Check in process complete, did not acknowledge my status as they're supposed to at Marriott properties, and then I say something again--hey it'd be nice if someone answered the phone the first time and let me in, instead of me waiting outside calling multiple times, I was ready to walk away. His response was "I got one phone call and answered it". I could hear the phone ringing, along with the fact I know I called more than once, but wasn't worth the argument. I did not appreciate his lack of ownership to him not doing his job. This hotel needs to look into finding new staff who don't mind doing the basics of their job and can be professional to the guests. Room itself was a little outdated but fine. UPDATE: leaving this AM, there was a woman working the front desk who seemed happy and friendly. So they do have some good staff, I just had a poor experience.

Holiday inn express: 111 Broadway, Aurora-Naperville IL We arrived on friday Aug 14th around 5 pm…read more We were celebrating my fiance Birthday and had plans to go to the Hollywood casino only about 10 mins away from the hotel. What a great experience, Andrew at the front desk was very pleasant. welcoming, friendly, professional, accommodating and down-to-earth. When we came down to check out the pool area we also meet Andrew's collegue Michael also at the front desk. He was also very kind and helpful without us even asking he gave us insight about the casino and the best place to park. When we returned back to the hotel after 11 pm we meet Julius the front desk evening employee. He was also very friendly, professional and attentive. We were very skeptical, due to a recent previous experience at one of your locations in florida, which was not very pleasant. We were pleasantly surprised and very impressed by your amazing staff that I previously mentioned as well as the clean quiet and additional outdoors accommodation that your location provides. Your wonderful staff definitely made our experience wonderful. They deserve to be acknowledged. We highly recommend this location.

This is a truly beautiful hotel - not sure if it's new or newly renovated, but it sparkles. We…read morechecked in around 9:30 pm and the desk clerk was so friendly and nice. Interesting note: the elevator, like all exterior and interior doors, has a security feature. You have to use your room key to operate it! DD and I were bringing a dog with us, and if the room ever had another one in it, you'd never know. Even his discerning nose didn't seem to detect anything, or at least he didn't act like it. Everything was wonderfully clean and in working order. My bed was a delight - I especially like the choice of firmness of pillows, clearly labeled "soft" or "firm". The blackout curtain was a great surprise - it actually worked! I prefer my sleeping quarters as dark as possible and I was pleased to have that. The hot shower was good, with a large and adjustable head, from fine spray to pulsating jets. What would have made it better was more pressure; the jets didn't really pulse that great. Breakfast was standard, according to DD. I was trying to get going and only grabbed some "grind and brew" coffee, which was delicious. I do wish one could brew less than 10 oz. but I just took two cups and mixed them to make half caff. All in all, a delightful hotel experience.

Beautiful hotel with great rooms. Very nice cafe and in room amenities. The rooms are very spacious…read moreand comfortable.

Stay Away! Horrible experience. Staff is rude and rooms are unsafe. App does not show accurate…read moreinfo and when you bring it up the staff is very unfriendly about it.

We arrived early in the evening and were cheerfully greeted. The hotel was near full so I used the…read moreavailable luggage carts to haul our bags to the room. The room was clean and well kept. The furniture was clean and updated and in great condition. The staff was helpful and very professional. There were a couple of minor discrepancies with the room but these were easy fixes and just routine maintenance. The stay was very relaxing and refreshing. Bed was also great. We enjoyed the hot breakfast in the morning with eggs, bacon and potatoes. There is also a large selection of juices and hot coffee . If you want snacks or minor medications there is a kiosk and you can charge to the room. There is also overflow parking if you have a large vehicle or trailer. Several of us dropped our wife off and used the back parking lot which was also well lit.

For hotels at this price point it's great to find ones that are quiet. It's an older construction…read moreso you don't hear neighbors or slamming doors. Bathroom was updated, bedding was comfortable, and service was very nice. Ceiling height is low so you get the feeling of a bit outdated but that is out of their control. (The shower height from tub floor to ceiling is only 6'6", I'm 6' and I put my hand on my head and touched the ceiling!) Gym had a nice selection of weights to 50 lbs which was a plus but no real space to work out as there were 3 guests at once in the room and was very uncomfortable. Hampton's have greatly improved their breakfast options. I enjoyed the toppings for the oatmeal and the Greek yogurt smoothies to start my day.