The pros: location is excellent; free parking; front desk service was amazing for both check in and…read morecheck out. The cons: the room. Our room was pretty dirty. There was toothpaste smudged all over the bathroom wallpaper, hairs everywhere, smelled musty. Sheets didn't give the impression that they'd been changed since the last visitor and don't get me started on the comforter. The room needs a good detox. We did not try the restaurant or bar. We enjoyed our visit but I don't think I'd stay there again just due to the ick factor of the room.

The loudest hotel ever. I was there on a Friday night in April. There is very loud street racing…read moreoutside for hours... screaching car tires ! AND even worse is that The doors on the guest rooms SLAM shut due to a defect in the installation. The 2 front desk people I spoke to admitted that this is a common complaint, but the operations manager has not addressed it. Do NOT expect a good nights sleep. The nice location does not make up for the constant irritation of slamming doors and the halls shaking everytime a guest goes in to or out of their room

We stayed at the Chicago Marriott Naperville and had a very good experience overall. The room was…read moreclean, comfortable, and conveniently located for everything we needed to do in the area. The front desk staff were consistently friendly and helpful, even with at least three weddings taking place that weekend. Despite how busy the hotel was, staff had no trouble directing us where we needed to go. Parking was easy and straightforward. My only challenge was related to allergies. I'm allergic to down, and this property uses down bedding throughout. Even when I requested polyfill pillows, it didn't fully solve the problem since the down remains in the room. If the hotel offered a fully down-free room option, it would make a big difference for guests with similar sensitivities. Aside from that, it was a comfortable and pleasant stay, earning a solid four stars.

This hotel has been the "centerpiece" of Naperville for a long time on Diehl Road near the highway…read more Before becoming the Marriott, the hotel was a holiday Inn Select. Marriott purchased the building in December 2010 and renovated it when purchased. Being a former resident of Naperville, I frequent this hotel for various events-- weddings, birthday parts, religious events, etc. With that said, this is the first time I have stayed at this hotel. The lobby looks the same as I recall. There are some slight modifications: the addition of a Starbucks, the check in counter moved, and some decor differences. The lobby is not really inviting: it's a mass open space that is dark and littered with a lot of furniture. The lobby could use some updating again to make it a cozy sleeky environment that you want to grab a drink in. So how are the rooms? Being an ambassador with Marriott we were treated to an upgrade. The room was very big with a seating areas as you walked in. Plus we were provided a welcome gift that consist of a small bottle of alcohol, chocolate pretzels and a note. It was a nice welcome gift. The bed was super comfy with the blankets-- part of the marriott collection. The room had everything one could need for business purpose-- good side desk, ample seating and storage areas. The bathroom was a good size as well- the shower had good water pressure and was hot. The room good use a good update to make it a bit more modern. The room seemed outdated but was clean. We were offered free breakfast-- first of all the breakfast areas needs some updating. Like the lobby and bedroom, no work has been done on this hotel since the initial renovation from Marriott. So again, the space was dark, the chairs were damage and just not an inviting seating. The food was ok, nothing was beyond average. Our table setting had two dirty items- my juice glass had lipstick and the creamer had something floating in it-- yuck. The server addressed it right away. The staff was very attentive in the restaurant-- thank you for your service. I would not pay to eat here, but given the meal was free-- it was good enough. As for parking-- the hotel has a very large convenient parking lot. The hotel is a good location to access the highway or to get to downtown Naperville.

We had our wedding at Hotel Arista on September 26, 2025, and overall, it was truly an…read moreunforgettable experience. The venue is elegant, modern, and beautifully designed. Our ballroom is so beautiful, and everything looked absolutely stunning on our special day. Here I wanted to THANK YOU Katie Jones, the hotel manager, for being so professional, accommodating, and supportive throughout the entire planning process, especially when we decided to switch from the Cyprus Room to Ballroom B, just three weeks before the wedding. She made the change stress and handling everything with her good care. We're so grateful for her patience, attention to detail, and for making the entire process so smooth. Our guests were so impressed with the venue and the level of service. This is one of the best venues to celebrate weddings. We highly recommend Hotel Arista to any couple looking for a classy, beautiful, and memorable wedding venue. Also, the parking is very convenient for everybody. However, there are two areas where we think this hotel SHOULD improve: 1. Food Quality - We chose lamb and duck for our main entrées. While the lamb was excellent, the duck unfortunately, turned out VERY salty and quite different from the delicious version we had during the tasting. It was a bit disappointing since food is such an important part of the wedding experience. 2. Reservation - One of our special guests faced a BIG inconvenience due to a reservation miscommunication. We had confirmed a few times with the front desk that charges would go to the card on file and not the guest directly. Unfortunately, the guest was charged anyway, which caused him to miss his flight and pay double fees to rebook. The solution is, we called the reservation front desk, and they apologized and offered us two free nights as compensation. In conclusion, aside from these two issues, everything else about our wedding day was truly memorable. The staff was attentive, the ballroom looked stunning, and the overall service was excellent. We're still very happy we chose Hotel Arista as our wedding venue, but we hope the hotel can make improvements in those areas for future couples and guests.

I recently came for their last day of Holiday Tea service. It was my first high tea experience so…read moreI don't have much to compare to, but it was quite enjoyable. They had a wide selection of teas, and I enjoyed the finger foods. I enjoyed the live jazz music. My only complaint is that we couldn't stay longer, as they were preparing for the next seating. The servers were very accommodating. The ambiance was lovely. I would definitely return.

I've stayed nearby at the Hyatt Place and thought l would try the sister property. I know that the…read morebreakfast at Hyatt Place is minimal. I was right Hyatt house had a better breakfast however as they are sister properties I could've stayed at Hyatt Place and eaten at Hyatt house. There's plenty of parking in the back. The place has a fire pit and bbq. I arrived on a red eye at 445am. After picking up the car rental it was 530a.m. As a globalist, I thought i would try to check in. The gentleman at the front desk was so very nice! Great customer service. Got an upgrade to a suite, he checked us in told us to get breakfast and take a nap before our conference! Wow! We didn't spend too much time here but sleep. The room did have a smell to it. The window was left a Crack but even with the fresh air it still smells. We really like the room and it's location. It was only one night so there was no problem. I would stay here again!

This was more like a 3.5 star, but I think it was also fair to round it up because it was a…read morepleasant overnight stay. I would make it easy by breaking down my rating into a few categories. 1) hotel location This is located in Warrenville, close to Naperville, but definitely far from the Chicago city downtown (approximately 40 min drive). Most guests were traveling by car. Hence, parking space was ample to accommodate customers staying at both Hyatt Place/Hyatt House. The hotel didn't offer airport shuttle, stated in their website site. Shuttle bus service to nearby places, with 5 miles I believe, was available upon request. 2) check-in The receptionist told us that the room wasn't ready when we came in around 3:15pm, so we were told to wait at least for 20 minutes or would be offered a different type of room (basically the same setup, except there was no separate bedroom). The wait wasn't awful, yet I was expecting the room would be ready when the check-in hour began. The receptionist was beyond courteous and friendly and let us have the beverages and snacks in their market place fridge while we waited. Fortunately, the kids weren't acting up and quietly played their newly-bought toys. 3) the room I booked the one-bedroom, with a separate living room, kitchen, and dining area. The room appeared clean at the first glance. However, there were details missed on the carpet, underneath the dining table booth, and the cover on top of the convertible sofa bed, for a good number of hair strings, stains, and dust were found. Speaking of the sofa bed, it wasn't that comfortable due to the quality of mattress attached to it. If you are one of the individuals who care about the sleep quality or are staying for a longer duration, spending an additional $100 to upgrade to a two-bedroom might be necessary. In our case, we were doing alright since the sofa bed was in a much lower platform than the regular king bed. With that said, our petite 2-year old was able to climb to the sofe bed without assistance. 4) surrounding noise I'm guilty to say that we were probably the noise-makers, if any hotel patron heard us. We were parents with 2 young children and they were definitely playful and throwing tantrums from time-to-time. Otherwise, being bothered by noises shouldn't a concern at all while staying here. 5) amenities and free hot breakfast The hotel basics, such as a gym, an indoor pool, a small bar in the dining area were available but we didn't use it. Nevertheless, we took advantage of the breakfast and that was great and our kids enjoyed the offerings as well. The only very, very slight disappointment was that there was no made-to-order omelet station like what I experienced in some other Hyatt hotel chains in the past, and that was totally an-OK. 6) so why 3.5 stars? The room keys were deactivated early after myself and my partner finished the breakfast with each of our children downstairs. My key was deactivated mysteriously after I took our younger one for a walk in the morning. Luckily, my partner and our older one were in the room at that tine so there was no problem. Likewise, the similar scenario happened to my partner/older son, so we avoided having to ask the front desk for help yet that was strange. Ultimately, the rating was downgraded due to the overall cleaniness of the room. It absolutely could use more attention or it might be time to change out the in-room carpet. I booked the room with my company leisure travel discount and the price was reasonable in my opinion. It was our first time taking kids for an overnight suburb stay and it went well. I would still recommend Hyatt House Chicago/Naperville/Warrenville for traveling as a family or a group.

Called several times to confirm an accessible ADA room for my father who has Parkinson's. Though…read moreconfirming a room would be held, once arriving at the property they informed us all ADA rooms were taken. On top of that, they then sent us to a room currently being occupied!! Not to mention, when arriving at the property and asking for a water.... They informed us they were only to be purchased..... Terrible service, will not be staying here again.

Checked in for a two day stay tonight. Pretty disappointed from the get-go. I stay at HGI's because…read moreof the extra amenities they offer like the lounge and a little nicer room offering. Got here at 10:00 and the lounge was already closed. Easily 20 or more people in the lobby area and still sitting at the lounge and quite loud. The drink selection in the market area was essentially zero except for some beers. Many empty bins where cold drinks should've been. The host's excuse was "yeah they've been empty for a while". The room had a pretty significant mildew smell like it hadn't been cleaned properly in a while. On top of that, I'm being charged $200 a night. I could've easily stayed a couple of blocks down the street at the Hampton Inn on Diehl for nearly half the price with significantly better amenities and free breakfast. Pretty disappointed and doubtful I would come back.

Hotel room smelled of mildew. Our swimwear didn't dry overnight, presumably because there's a…read moreventilation or moisture problem, at least in our room. Don't bring your CO2 monitor, it's ghastly. We would have hit over 2000ppm overnight if I hadn't opened the hallway door to ventilate. For EV drivers, there's currently only one J1772 charging spot that works out of the 4 available. The staff was great and included breakfast was a plus. We also had the pool to ourselves, which was excellent. Due to the room conditions, I'm glad we only stayed one night, though.

Nice health club, warm lap pool, and great happy hour plus free breakfast! Plenty of 4 and 5 star…read morerestaurants close by, plus pretty decent room service. Well done Hilton.

Avoid avoid avoid. I've been to many Marriott properties, and this is one of the two I've found the…read morestaff to be extremely unprofessional. When I walked in, the door was locked, which I can appreciate additional security when in comes to spending the night at hotels and not allowing people off the street to walk in. But then, I called the hotel, multiple times, could hear the phone ringing from where I was standing outside, yet no answer. The front desk at hotels should be staffed at all times, so at this point I was ready to walk away and book somewhere else as I've gotten no response and figured no one was working. At last, after a few times of calling--someone finally picks up, asks how they can help me. I say I'm out front, waiting to get in to check in. No response on the phone, then 20 seconds later I get buzzed into the lobby. Obviously annoyed, I give the guy who came out from hiding my ID and credit card, and then I say something along the lines of "does this hotel not require anyone to answer the phone or let people in when they arrive?". He did not acknowledge the comment, apologize for his lack of effort at his job, or show any bit of care. Check in process complete, did not acknowledge my status as they're supposed to at Marriott properties, and then I say something again--hey it'd be nice if someone answered the phone the first time and let me in, instead of me waiting outside calling multiple times, I was ready to walk away. His response was "I got one phone call and answered it". I could hear the phone ringing, along with the fact I know I called more than once, but wasn't worth the argument. I did not appreciate his lack of ownership to him not doing his job. This hotel needs to look into finding new staff who don't mind doing the basics of their job and can be professional to the guests. Room itself was a little outdated but fine. UPDATE: leaving this AM, there was a woman working the front desk who seemed happy and friendly. So they do have some good staff, I just had a poor experience.

The pictures of this hotel on a variety of websites are cleverly staged, and they must have paid…read morefor positive reviews: plainly, this hotel is a dump. With each layer, a surprise: the pot-holed parking lot in a ditch lined with squatters' semis and rvs, the torn chairs in the lobby with its funky smell, and the room. It was damp, dirty, and smelled worse. We were exhausted from our long trip, but neither one of us could bring ourselves to touch anything. Marriott, what happened to you?? Please be forewarned: do not use this hotel. Certainly, do not give them a payment method until you or someone you trust have seen the actual room. It was an expensive nightmare.

What a great hotel. The main entrance was clean, the staff were friendly and helpful and the free…read moremorning breakfast was good. We stayed in a handicap accessible room and it was spotless, the whole room very handicap worthy.

Pleasant experience. Try to get street side if you are a light sleeper. Back faces train tracks…read more Windows are well insulated but you can still feel and hear it when a train goes by. Breakfast and staff were great. Room clean and bathroom was stocked.

Great location near restaurants and stores! Short walk or drive…read more Very close to the highway, too. King bed room has a door to the bedroom and a separate living area with pull out couch. Clean, affordable, friendly and convenient.

I stayed here for a night for mommy mental health getaway. The hotel was modern, clean and…read morecomfortable. The biggest perk for me here, was this is directly behind Naperville Freedom Commons, so you can walk easily to plenty of restaurants! It has a small pool and workout room as well. It does not include breakfast, but again, it's right by a ton of restaurants. It was the perfect spot for a mom who just wanted a night of rest and a good dinner. I definitely would recommend!

We arrived early in the evening and were cheerfully greeted. The hotel was near full so I used the…read moreavailable luggage carts to haul our bags to the room. The room was clean and well kept. The furniture was clean and updated and in great condition. The staff was helpful and very professional. There were a couple of minor discrepancies with the room but these were easy fixes and just routine maintenance. The stay was very relaxing and refreshing. Bed was also great. We enjoyed the hot breakfast in the morning with eggs, bacon and potatoes. There is also a large selection of juices and hot coffee . If you want snacks or minor medications there is a kiosk and you can charge to the room. There is also overflow parking if you have a large vehicle or trailer. Several of us dropped our wife off and used the back parking lot which was also well lit.

Holiday Inn Express is always my fav. This was a clean hotel, great price and located by…read moreeverything. I didn't eat the breakfast but I'm sure it was great . Plenty of room in lobby and a really nice patio