Holiday inn express: 111 Broadway, Aurora-Naperville IL We arrived on friday Aug 14th around 5 pm…read more We were celebrating my fiance Birthday and had plans to go to the Hollywood casino only about 10 mins away from the hotel. What a great experience, Andrew at the front desk was very pleasant. welcoming, friendly, professional, accommodating and down-to-earth. When we came down to check out the pool area we also meet Andrew's collegue Michael also at the front desk. He was also very kind and helpful without us even asking he gave us insight about the casino and the best place to park. When we returned back to the hotel after 11 pm we meet Julius the front desk evening employee. He was also very friendly, professional and attentive. We were very skeptical, due to a recent previous experience at one of your locations in florida, which was not very pleasant. We were pleasantly surprised and very impressed by your amazing staff that I previously mentioned as well as the clean quiet and additional outdoors accommodation that your location provides. Your wonderful staff definitely made our experience wonderful. They deserve to be acknowledged. We highly recommend this location.

This is a truly beautiful hotel - not sure if it's new or newly renovated, but it sparkles. We…read morechecked in around 9:30 pm and the desk clerk was so friendly and nice. Interesting note: the elevator, like all exterior and interior doors, has a security feature. You have to use your room key to operate it! DD and I were bringing a dog with us, and if the room ever had another one in it, you'd never know. Even his discerning nose didn't seem to detect anything, or at least he didn't act like it. Everything was wonderfully clean and in working order. My bed was a delight - I especially like the choice of firmness of pillows, clearly labeled "soft" or "firm". The blackout curtain was a great surprise - it actually worked! I prefer my sleeping quarters as dark as possible and I was pleased to have that. The hot shower was good, with a large and adjustable head, from fine spray to pulsating jets. What would have made it better was more pressure; the jets didn't really pulse that great. Breakfast was standard, according to DD. I was trying to get going and only grabbed some "grind and brew" coffee, which was delicious. I do wish one could brew less than 10 oz. but I just took two cups and mixed them to make half caff. All in all, a delightful hotel experience.

Just was here for a work event. The out building we were in was too warm. One of us had to open the…read morewindow. Cloth towels are used for hand drying at the bathroom & they were all used up before the event was over. A puny breakfast display was put out with room temp water & tasteless coffee. Lunch was nothing great either. Luke warm soup - about 1/4 cup-served. I ordered a sandwich that came with about 5 chips on the side. Nothing great about this place, but Im sure in Plano area options are limited. The owners just need to step it up.

Old, fairly falling apart location. Threatened to tow one of our guests who parked in the publicly…read moreaccessible parking spaces in front of the house which was not signed "no parking". Would not recommend

It's in a good location, however the hotel needs a refresh. Pillows are small and hard. ~30 inch…read moreTV and cable are basically useless. Two towels for a 4 person room, empty soap and shampoo bottles. Breakfast is basic, nothing hot except waffles, you'll want to eat out.

Was there for the weekend had a great time . Just was surprised by the security fee. Paid back in…read moreJune 413 for the weekend via booking.com and another 413 for the security fee when I got there .. still waiting for my money back for the fee. Other than that my room was nice & clean ! Staff is amazing and other guest were polite ! Warm pool, which is fine but I like cold water .

I just checked into a room and there was wet red stains on the bed and dry red stain on the floor…read more Pictures attached. We were in the room for maybe 1 minute and got upgraded to a different room. They then called our room to tell us it was our fault and that we did it, when we were only in there for one minute. Me and my friend that checked in are 22 year old girls, this would not have happened if we were not. Jenny also said "i just called to take back my apology". Very disappointed and disgusted with this place. Do not recommend.

The faculty is always clean and well . I stay here often for my work and it feels like a home away…read morefrom home there. Nice rooms and suites, always clean, always maintained. Breakfast is good, endless coffee, great staff! For a budget hotel, this is your pic.!

I am updating my review since my last stay, which was five years ago. I had a better stay this…read moretime. My husband and I stayed for three nights during the week. I chose the hotel primarily for the location, as it is in the center of Naperville on the river. Aside from location, the hotel has easy and convenient parking in the attached garage, free coffee in the mornings, and some reservations even include breakfast in the restaurant. The staff were very friendly, rooms were clean, and there were several items you could purchase in the lobby (snacks, soft drinks, etc...). I was a bit disappointed when we did request housekeeping and they were no longer available (as we requested late in the day), that they did not do the towel refresher and trash removal that we discussed by phone. I do think the biggest downfall of this hotel is the lack of outdoor space. With such a lovely location, there should really be balconies on each room, or perhaps a small terrace off the lobby. When inside the hotel, I still feel somewhat separated from the community. All in all, we enjoyed our stay and I would definitely stay next time I'm in town.

Hotel Indigo may be pricey compared to other hotels and the reason for this is location, location…read more It is close to the river, and the Riverwalk should be treaded by every hotel guest. It is close to all the dining establishments which provide a vibrant nightlife. Accommodations are very comfortable. Parking is free.

Had a wonderful stay here last week. The staff were very friendly and accommodating. The breakfast…read morewas phenomenal. They had a wide variety of options. I was traveling with a baseball team and the staff were nice enough to open the breakfast area early for us. The rooms were spacious and comfortable. I liked that they had a laundry, fitness l, and pool area. Overall I was very happy with my stay. One piece of feedback back for whoever actually owns the property, please install a quarter machine so that guests don't have to go to the front desk or go looking for quarters elsewhere. Either that or switch to an automated card system.

My experience here was terrible. They put me in a room that had an overwhelming smell of dogs and…read morepet urine. Then, when I went down to the desk to try and move my room, they handed me a bottle of deodorizer and said they were sorry. We had to leave and go to another hotel. I will never try to stay at this Yorkville Hampton Inn again. It was truly disgusting.

The room was pretty nice until I noticed there were ants..(I included two pictures of some ants…read morecrawling around by the air conditioner). The breakfast food was alright nothing too special. The pool water looked odd, a little discolored/murky. The gym was well kept, had free weights, and machines. Almost forgot to mention that their little store is mostly overpriced snacks ($6 snickers bar...). I would describe this hotel as alright. The staff was very kind throughout the stay.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

Great friendly staff, clean pool and common areas and they let us check in at 1 PM no charge…read more The kids pool is great and so was the jacuzzi

This motel has been WAY overrated. Room was small and cramped, especially the bathroom; the…read moreelevator floor was so dirty it looked as if it hadn't been swept in weeks. Breakfast was barely edible; a hard, small fold of egg masquerading as a mini-omlet and a sausage patty that looked to be made of greasy mystery meat; very unappetizing. In its defense, it was quiet, comfortable beds and pillows with a clean if small room. Not terrible, just overrated.

I've stayed nearby at the Hyatt Place and thought l would try the sister property. I know that the…read morebreakfast at Hyatt Place is minimal. I was right Hyatt house had a better breakfast however as they are sister properties I could've stayed at Hyatt Place and eaten at Hyatt house. There's plenty of parking in the back. The place has a fire pit and bbq. I arrived on a red eye at 445am. After picking up the car rental it was 530a.m. As a globalist, I thought i would try to check in. The gentleman at the front desk was so very nice! Great customer service. Got an upgrade to a suite, he checked us in told us to get breakfast and take a nap before our conference! Wow! We didn't spend too much time here but sleep. The room did have a smell to it. The window was left a Crack but even with the fresh air it still smells. We really like the room and it's location. It was only one night so there was no problem. I would stay here again!

This was more like a 3.5 star, but I think it was also fair to round it up because it was a…read morepleasant overnight stay. I would make it easy by breaking down my rating into a few categories. 1) hotel location This is located in Warrenville, close to Naperville, but definitely far from the Chicago city downtown (approximately 40 min drive). Most guests were traveling by car. Hence, parking space was ample to accommodate customers staying at both Hyatt Place/Hyatt House. The hotel didn't offer airport shuttle, stated in their website site. Shuttle bus service to nearby places, with 5 miles I believe, was available upon request. 2) check-in The receptionist told us that the room wasn't ready when we came in around 3:15pm, so we were told to wait at least for 20 minutes or would be offered a different type of room (basically the same setup, except there was no separate bedroom). The wait wasn't awful, yet I was expecting the room would be ready when the check-in hour began. The receptionist was beyond courteous and friendly and let us have the beverages and snacks in their market place fridge while we waited. Fortunately, the kids weren't acting up and quietly played their newly-bought toys. 3) the room I booked the one-bedroom, with a separate living room, kitchen, and dining area. The room appeared clean at the first glance. However, there were details missed on the carpet, underneath the dining table booth, and the cover on top of the convertible sofa bed, for a good number of hair strings, stains, and dust were found. Speaking of the sofa bed, it wasn't that comfortable due to the quality of mattress attached to it. If you are one of the individuals who care about the sleep quality or are staying for a longer duration, spending an additional $100 to upgrade to a two-bedroom might be necessary. In our case, we were doing alright since the sofa bed was in a much lower platform than the regular king bed. With that said, our petite 2-year old was able to climb to the sofe bed without assistance. 4) surrounding noise I'm guilty to say that we were probably the noise-makers, if any hotel patron heard us. We were parents with 2 young children and they were definitely playful and throwing tantrums from time-to-time. Otherwise, being bothered by noises shouldn't a concern at all while staying here. 5) amenities and free hot breakfast The hotel basics, such as a gym, an indoor pool, a small bar in the dining area were available but we didn't use it. Nevertheless, we took advantage of the breakfast and that was great and our kids enjoyed the offerings as well. The only very, very slight disappointment was that there was no made-to-order omelet station like what I experienced in some other Hyatt hotel chains in the past, and that was totally an-OK. 6) so why 3.5 stars? The room keys were deactivated early after myself and my partner finished the breakfast with each of our children downstairs. My key was deactivated mysteriously after I took our younger one for a walk in the morning. Luckily, my partner and our older one were in the room at that tine so there was no problem. Likewise, the similar scenario happened to my partner/older son, so we avoided having to ask the front desk for help yet that was strange. Ultimately, the rating was downgraded due to the overall cleaniness of the room. It absolutely could use more attention or it might be time to change out the in-room carpet. I booked the room with my company leisure travel discount and the price was reasonable in my opinion. It was our first time taking kids for an overnight suburb stay and it went well. I would still recommend Hyatt House Chicago/Naperville/Warrenville for traveling as a family or a group.

3 crazy calls to book a room for a wedding that was registered there. Booking system was down but…read morewe finally got a confirmation number. Long line when we were checking in and Manager was STILL having the same problem with other guests. Multiple check in stations but staff was not empowered to assist until the Manager gave them permission to. Saw lots of guests with check in issues. Just a bad optic. Staff looked helpless. Room was clean. Bed was very soft and sagged badly.

This was an end-to-end DISASTER! Absolutely thumbs down the worst hotel I have ever experienced…read more For a wedding we had booked multiple rooms, including the first floor bridal suite. All rooms were unsuitable for guests. All icemakers broke, except the one on the third floor. One of two elevators broke and if you look at older reviews the same complaint is documented, so the owner doesn't fix anything. Liquid stains on the walls, filthy carpet, literal dirt rings in the bathtub, roaches on the floor in the concierge, breakfast area, wood panels falling off the ceiling, holes and stains in the furniture in the bridal suite! Pull back bedding and found long black hairs on the sheets. When asked for the bedding to be changed, we were handed the sheets and duvet to do it ourselves! One of the bathroom toilets had fecal matter on the toilet!! The toilet paper was so thin and cheap, it had the same consistency as tissue paper you use to stuff in gift baskets. Let's not even begin to talk about the manager and the owner of this disgusting Holiday Inn Express. When you stay in a Holiday Inn express you are doing so, in part, because the name itself should carry some weight. You expect that there is a corporation that cares about their brand and so you put your money down site unseen and think everything will be OK. This is kind of like how franchisees work, right? There should be a level of standard that individual owners are not allowed to go below, but I guarantee you this is not the case with Holiday Inn express in Yorkville. Our credit cards were overcharged. Management, and the owner were unapologetic and contentious throughout our entire stay. We started documenting photos and videos to ensure there was substantial evidence to back our claims.