Great time here. Was in town for a wedding. Check-in was smooth and the staff members were all very…read morefriendly even letting us check-in early. We had a standard king room which was very clean. Furniture was comfortable and clean too. Only downside was the bathroom. Very clean but also very small. Pretty tough to get ready in especially with two people. This is definitely a problem if you are getting ready for a nice event. There is basically no counter space and the room itself is tight. That being said, great experience here and would happily return.

Staff is very kind. Beds are very uncomfortable and the room was ice cold upon entering. They only…read moregave one blanket that was almost as thin as the sheets! Even turning the A/C off, my wife and I froze! Overall decent place. Pool is big and nice, little fitness center is nice too. Our toilet also made an obnoxious squealing sound anytime we flushed. It's good if you get a deal on the stay, otherwise I'd look somewhere else. Wifi service on 4th floor was really bad.

I recently spent a week at the Hampton Inn & Suites Downers Grove Chicago, from Sunday through…read moreFriday, to attend a workshop in the Chicago area. Unfortunately, my arrival at the hotel was a bit rocky due to a delay of more than four hours in my flight, and I did not arrive at the hotel until approximately 1:30 am. Fortunately, I was able to quickly complete the checkin process, and my room was available upon arrival, which was a huge win after what had been a very long travel day! The remainder of my stay was fantastic. The hotel was extremely quiet during the entire week of my stay, and that helped get a lot of rest after the long days I experienced at the workshop. My room had a fantastic layout, with a separate sitting area that contained furniture, a small refrigerator, and an office desk, perfect for doing some work in the evenings and early mornings! The bedroom had window door style that allowed you to have your own private space, and there was also direct access to the bathroom from the bedroom. Complimentary breakfasts were served at the hotel each morning, which was a big plus for me during a very busy week! There were many different items to choose from, including scrambled eggs, bacon, muffins, bread which you could toast, bagels, and a waffle machine. I enjoyed having many choices, and it was nice to be able to quickly pick something to take with me as I headed out for the day. The breakfast area was large, and there was always plenty of space to sit and eat. One of the most enjoyable things about the week was on Wednesday when the hotel held a complimentary happy hour for its guests. They provided a wide range of foods to enjoy, including salads, soups, and desserts such as brownies! This was wonderful for the hotel to host and it gave me a wonderful opportunity to grab a quick bite to eat for dinner on Wednesday! One of the other highlights of the stay that I thought was particularly beneficial was the shuttle service. The hotel offered transportation to and from the workshop location each day, which made getting around very easy and worry free! I thoroughly enjoyed my stay at the Hampton Inn & Suites Downers Grove Chicago. The quiet rooms, the comfortable design of the room, the excellent quality of the breakfast, and all of the thoughtful extras, such as the happy hour and the shuttle service, made the entire experience truly amazing! I will be returning to the same hotel anytime I have business in the Chicago or Lombard areas again!

As many people know, I rarely drop a one star review. But there were so many things regarding the…read morecleanliness of this establishment, I couldn't ignore it. First of all, there was hair in the bathroom. On the shower ceiling, on the backsplash in the sink area, & even grosser was the pubic hair at the rim of tub! The baseboards were dusty and the sides of shelving underneath the tub had dust as well. The tub itself had peeling paint and spots of mold on the shower walls. A ceiling tile looked like there was some water damage on it and it wasn't replaced. The bathroom sink was slow to drain. In the living room, there was a red stain on the carpet in front of the sofa. The lamp shade had some sort of water damage on it (not sure how that happened). WiFi is slow and the remote control works best if you're right in front of the TV. Per the sign in the room, housekeeping comes every other day. We checked in on a Thursday and they didn't come until Saturday I used the gym several times and one of the ellipticals wasn't working (no sign). The weight chairs had cracks in the leather. One of the weight pins was missing, so a large screw was in its place. There's no place to hang the one mat that you can use for stretching, so it's just tossed somewhere on the floor. The machines are dusty and the disinfectant wipes in the weight machine area was dry so I had to go to the cardio room to get some wipes. The only highlight is that the lobby smelled nice and there was spa water, coffee and tea near the receptionist desk. Breakfast was the typical type of breakfast you would see, nothing to talk about. I wouldn't stay here again. Lots of police activity at this hotel as well, they visited twice during my three night trip!

It wasn't bad - unfortunately handicap doors didn't work but their revolving door was working; not…read moresure if you're able to stop it for elderly or wheelchairs user. (Please note) This location is about 30mins away from downtown using no tolls - if you leave early enough you can make it in 23mins. Lol! What i did like about his location - FREE parking and other stores very close without using toll options. Initially when i got in the room the air didn't work but i walked back to the front and i was informed someone will be up in 5mins; literally 5 mins i had a knock at the door and it was fixed it 2mins. Hint: pull off AC monitor on the wall which is on my magnet then wait 5 seconds, then it will automatically come back on. Lol! Would i come back? Sure if the price was low enough. Lol! Happy traveling!!!

Easy to check in. Clean except black hair I found in the bathroom floor. (Long hair)…read more The suite we have is located in the center of some sort of construction? But very nice amenities. Gave the kids fresh warm cookies as we entered. There's a Starbucks inside the lobby. Nice touch.

We stayed at the Chicago Marriott Naperville and had a very good experience overall. The room was…read moreclean, comfortable, and conveniently located for everything we needed to do in the area. The front desk staff were consistently friendly and helpful, even with at least three weddings taking place that weekend. Despite how busy the hotel was, staff had no trouble directing us where we needed to go. Parking was easy and straightforward. My only challenge was related to allergies. I'm allergic to down, and this property uses down bedding throughout. Even when I requested polyfill pillows, it didn't fully solve the problem since the down remains in the room. If the hotel offered a fully down-free room option, it would make a big difference for guests with similar sensitivities. Aside from that, it was a comfortable and pleasant stay, earning a solid four stars.

This hotel has been the "centerpiece" of Naperville for a long time on Diehl Road near the highway…read more Before becoming the Marriott, the hotel was a holiday Inn Select. Marriott purchased the building in December 2010 and renovated it when purchased. Being a former resident of Naperville, I frequent this hotel for various events-- weddings, birthday parts, religious events, etc. With that said, this is the first time I have stayed at this hotel. The lobby looks the same as I recall. There are some slight modifications: the addition of a Starbucks, the check in counter moved, and some decor differences. The lobby is not really inviting: it's a mass open space that is dark and littered with a lot of furniture. The lobby could use some updating again to make it a cozy sleeky environment that you want to grab a drink in. So how are the rooms? Being an ambassador with Marriott we were treated to an upgrade. The room was very big with a seating areas as you walked in. Plus we were provided a welcome gift that consist of a small bottle of alcohol, chocolate pretzels and a note. It was a nice welcome gift. The bed was super comfy with the blankets-- part of the marriott collection. The room had everything one could need for business purpose-- good side desk, ample seating and storage areas. The bathroom was a good size as well- the shower had good water pressure and was hot. The room good use a good update to make it a bit more modern. The room seemed outdated but was clean. We were offered free breakfast-- first of all the breakfast areas needs some updating. Like the lobby and bedroom, no work has been done on this hotel since the initial renovation from Marriott. So again, the space was dark, the chairs were damage and just not an inviting seating. The food was ok, nothing was beyond average. Our table setting had two dirty items- my juice glass had lipstick and the creamer had something floating in it-- yuck. The server addressed it right away. The staff was very attentive in the restaurant-- thank you for your service. I would not pay to eat here, but given the meal was free-- it was good enough. As for parking-- the hotel has a very large convenient parking lot. The hotel is a good location to access the highway or to get to downtown Naperville.

It is a cool place, affordable, free breakfast, 24hr coffee, free parking and overall a cool spotread more

I am a big fan of Fairfield inns. This particular location is a refurbished former hotel, but has…read moreall the amenities you would expect. Fairfield's include breakfast, which seemed a little light on some of the normal amenities and was prompt to shut down at exactly 9 AM despite folks still trying to finish toasting English muffins! The property has an indoor, swimming, pool, a business center, nice dining area, and even a separate pub that has limited hours. The fitness room was so much small, but had to basics if you just need to get the blood pumping in the morning! The reception was very pleasant, the room clean, and our stay was very comfortable. Recommend this location if you're planning to stay in the area.

If I could give zero stars I would. This hotel is very run down, smells, dirty, pool is disgusting…read moreand when addressing concern to Abe (general manager) he takes offense to the situation. He is sarcastic and instead of refunding you your money he makes a "mistake" and charges you again. Place is very dirty!!! This black mildew and green pool shows the real problem! He only wants your money

This hotel has a bar, kitchen, and snacks at the front desk. I think th happy hour I worth it. It's…read morelike $8 drinks from 3-6pm. They also have a pool but it was temporarily closed so that sucked. Our room didn't have a microwave so that was really odd. It was clean and it was still a great place to relax away from home.

My fiancé and I recently stopped by a SureStay Plus hotel for a couple of nights. Though we were on…read morea trip to Chicago, this location was not terribly far from the city. Walking into the lobby, there is a very pleasant aroma. Though we were arriving close to 10:00 pm, the desk attendant was friendly, if tired. We very easily found our room and settled in. The bed was comfortable but I was glad I brought my pillows, because theirs are not very soft. We had a pleasant night, but when we woke, the toilet handle was not working. We let the morning a desk attendant know so it could be fixed, and he directed us to the restrooms downstairs. When we returned from our outing, the toilet handle was fixed. The room was in good condition and we had practically everything we needed. I would recommend more hangers in the closet and instructions on how to use the shower. Overall, our stay at SureStay Plus hotel was very pleasant. We would highly recommend this hotel for the future.

What I liked about this hotel was the friendly and excellent service from the front desk staff. The…read morelocation is also close to the highway and a nearby drive to shopping. The rooms were dated and had a very strong chemical smell when we first entered the room. The walls were also very thin and we could hear people fighting in the other room beside us. The hot items at breakfast were dry.

The front desk staff was very pleasant and before, my first night was completed I received a text…read morenotification asking how may stay was so far, which reflects good customer service. The overnight rooms are spacious and I loved being on the top floor with a view. Be aware, there is a daily parking charge which was surprising since there was not a parking garage. Both the breakfast and evening reception were good. The line at the omelette station could have used a second cook to shorten the wait time. However, my omelette was good. This location will definitely put on my return list

3.5 Pretty big hotel. Self-parking but hard to get a spot…read morewhen there was an event. First floor has a small seating area when you enter. Reception towards the left, and elevators nearby. Walk more inside and the breakfast area and pool are there (had no time to check out the pool though). Some steps but has a ramp for accessibility. Can see the atrium from walkways outside of rooms. Room has old furnishings, dark wood. Hotel itself mostly looks old. Bathroom had dirty caulking and cracks. Slow drain. 3 sinks total in the room, which was helpful. Quick response to requests from housekeeping. Evening welcome event included- nightly I believe but didn't get to attend. Hot breakfast too. A wristband (for each person) and a dining card have to be presented (these were given to us during check-in). Smooth on our first morning; questioned more about the card and bands our 2nd morning. Omelettes were made-to-order and cooked just right. Best part of breakfast for me. In another area, employees man the hot food. Other sections were self-serve.

Sybaris was amazing!! It was incredibly relaxing between the massage chairs, the steam room, the…read morehot tub, and the pool. It truly was an incredible night away. My husband and I are still talking about it.

Drove all the way here and couldn't check in due to having my kid with me. He isn't destructive but…read moreexclusive to two adults

Comfortability to the MAX! Easy check in online, great location and clean facility. TownePlace…read moreSuites located in Lombard, IL was a relaxing stay. Complimentary breakfast 6am-9am with simple selections. Friendly staff with great service! The room itself was top notched clean. Carpet looked nice, shower base had no stains, and no room odor! A clean all white room and the quality and cleanliness to MATCH! Full kitchen with dishwasher. They even had dishes and silverware's for the rooms. Just a comfy room all around. Plenty of foods and drinks in the area. Had a great time will be back! Check em out!

My fiancé and I traveled and ended up booking a room here for the night. Everything looked ok when…read morewe got in the room, we've stayed at Towneplace suites before and weren't strangers to this hotel franchise. As I was laying in bed I noticed something from my peripheral crawling in my pillow and saw the bed bug!!!!!!!!!!! I jumped out of the bed and my fiancé killed it. After we killed the evidence we inspected the pillow cases and noticed dried up blood. We went downstairs and showed the front desk and asked for a room switch. I think this hotel is filthy to have a large amount of complaints when it comes to bed bugs! I wanted to type up an honest review and I discovered pictures from other people who fell victim to their bed bug infestation. I don't think this hotel should be bookable for anyone until they get a proper extermination of the entire property and a better cleaning crew! Everyone that pays to stay here should have been reimbursed and the hotel should be honest because we can carry these bed bugs into our homes and start an infestation there because of this hotel. Unacceptable, lying to customers knowing there was an outbreak of bedbugs! The last review with pictures was from 3 years ago and it's still a problem they are covering up.