Nice boutique hotel - right on the Riverwalk. Walking distance to lots of restaurants, shops, etc…read more A coffee shop right downstairs if you don't want to go out for breakfast. The front desk people were easy to talk to, especially James, the manager! We had a minor problem which was immediately taken care of by him. He was very courteous and helpful and a very nice guy! We would definitely go back there again!

Skip the balcony room if you are going for a romantic weekend away. My husband and I wanted wine…read moreoutside and their solution when I asked for another balcony chair was this. We stayed in a river view room last time and it was gorgeous. I have traveled all over and never experienced a balcony with one chair. I am trying to think why anyone would want a balcony room unless you are here solo on business. The only 5-star experience was our bartender last night.

Outstanding experience!!! Phenomenal service and excellent place to stay…read more Great location, Tons of restaurants within 8 minutes of walking distance. Huge rooms, comfortable beds and meticulously maintained. Great bar, entertainment area in the lobby .. super spacious and great. Full service Starbucks and artisan table for full breakfast service. The breakfast was premium class in the restaurant- on demand omelette station, smoked salmon, hash brown, high class bread, muffin, bagels, excellent quality of fruits and all the dishes. 5-Star Premium service and excellent place.

This hotel has been the "centerpiece" of Naperville for a long time on Diehl Road near the highway…read more Before becoming the Marriott, the hotel was a holiday Inn Select. Marriott purchased the building in December 2010 and renovated it when purchased. Being a former resident of Naperville, I frequent this hotel for various events-- weddings, birthday parts, religious events, etc. With that said, this is the first time I have stayed at this hotel. The lobby looks the same as I recall. There are some slight modifications: the addition of a Starbucks, the check in counter moved, and some decor differences. The lobby is not really inviting: it's a mass open space that is dark and littered with a lot of furniture. The lobby could use some updating again to make it a cozy sleeky environment that you want to grab a drink in. So how are the rooms? Being an ambassador with Marriott we were treated to an upgrade. The room was very big with a seating areas as you walked in. Plus we were provided a welcome gift that consist of a small bottle of alcohol, chocolate pretzels and a note. It was a nice welcome gift. The bed was super comfy with the blankets-- part of the marriott collection. The room had everything one could need for business purpose-- good side desk, ample seating and storage areas. The bathroom was a good size as well- the shower had good water pressure and was hot. The room good use a good update to make it a bit more modern. The room seemed outdated but was clean. We were offered free breakfast-- first of all the breakfast areas needs some updating. Like the lobby and bedroom, no work has been done on this hotel since the initial renovation from Marriott. So again, the space was dark, the chairs were damage and just not an inviting seating. The food was ok, nothing was beyond average. Our table setting had two dirty items- my juice glass had lipstick and the creamer had something floating in it-- yuck. The server addressed it right away. The staff was very attentive in the restaurant-- thank you for your service. I would not pay to eat here, but given the meal was free-- it was good enough. As for parking-- the hotel has a very large convenient parking lot. The hotel is a good location to access the highway or to get to downtown Naperville.

Very good place to stay, mini restaurant inside is good also. Highly recommended this hotelread more

Janet at the font desk cannot handle any task without stress. She was completely flustered at the…read moresimplest question or request. She herself has an accent and she was making a fuss out of not being able to understand a couple of Asian travelers. Even said something to my husband who was helped after them that she couldn't understand them. We needed our suit that was delivered to the hotel and it was waiting at the front for us. She had to call someone over to help, turns out it was right behind the door next to her. "Oh I didn't know I was looking for a box" ‍ Also three days prior when Janet checked me in I left my name and number for the suit when it arrived to be called. I had to call the front desk and it could t be located for about 5 mins. OY VEY! Other than Janet, and the suit drama the hotel was very nice with a soaking tub

I've stayed nearby at the Hyatt Place and thought l would try the sister property. I know that the…read morebreakfast at Hyatt Place is minimal. I was right Hyatt house had a better breakfast however as they are sister properties I could've stayed at Hyatt Place and eaten at Hyatt house. There's plenty of parking in the back. The place has a fire pit and bbq. I arrived on a red eye at 445am. After picking up the car rental it was 530a.m. As a globalist, I thought i would try to check in. The gentleman at the front desk was so very nice! Great customer service. Got an upgrade to a suite, he checked us in told us to get breakfast and take a nap before our conference! Wow! We didn't spend too much time here but sleep. The room did have a smell to it. The window was left a Crack but even with the fresh air it still smells. We really like the room and it's location. It was only one night so there was no problem. I would stay here again!

This was more like a 3.5 star, but I think it was also fair to round it up because it was a…read morepleasant overnight stay. I would make it easy by breaking down my rating into a few categories. 1) hotel location This is located in Warrenville, close to Naperville, but definitely far from the Chicago city downtown (approximately 40 min drive). Most guests were traveling by car. Hence, parking space was ample to accommodate customers staying at both Hyatt Place/Hyatt House. The hotel didn't offer airport shuttle, stated in their website site. Shuttle bus service to nearby places, with 5 miles I believe, was available upon request. 2) check-in The receptionist told us that the room wasn't ready when we came in around 3:15pm, so we were told to wait at least for 20 minutes or would be offered a different type of room (basically the same setup, except there was no separate bedroom). The wait wasn't awful, yet I was expecting the room would be ready when the check-in hour began. The receptionist was beyond courteous and friendly and let us have the beverages and snacks in their market place fridge while we waited. Fortunately, the kids weren't acting up and quietly played their newly-bought toys. 3) the room I booked the one-bedroom, with a separate living room, kitchen, and dining area. The room appeared clean at the first glance. However, there were details missed on the carpet, underneath the dining table booth, and the cover on top of the convertible sofa bed, for a good number of hair strings, stains, and dust were found. Speaking of the sofa bed, it wasn't that comfortable due to the quality of mattress attached to it. If you are one of the individuals who care about the sleep quality or are staying for a longer duration, spending an additional $100 to upgrade to a two-bedroom might be necessary. In our case, we were doing alright since the sofa bed was in a much lower platform than the regular king bed. With that said, our petite 2-year old was able to climb to the sofe bed without assistance. 4) surrounding noise I'm guilty to say that we were probably the noise-makers, if any hotel patron heard us. We were parents with 2 young children and they were definitely playful and throwing tantrums from time-to-time. Otherwise, being bothered by noises shouldn't a concern at all while staying here. 5) amenities and free hot breakfast The hotel basics, such as a gym, an indoor pool, a small bar in the dining area were available but we didn't use it. Nevertheless, we took advantage of the breakfast and that was great and our kids enjoyed the offerings as well. The only very, very slight disappointment was that there was no made-to-order omelet station like what I experienced in some other Hyatt hotel chains in the past, and that was totally an-OK. 6) so why 3.5 stars? The room keys were deactivated early after myself and my partner finished the breakfast with each of our children downstairs. My key was deactivated mysteriously after I took our younger one for a walk in the morning. Luckily, my partner and our older one were in the room at that tine so there was no problem. Likewise, the similar scenario happened to my partner/older son, so we avoided having to ask the front desk for help yet that was strange. Ultimately, the rating was downgraded due to the overall cleaniness of the room. It absolutely could use more attention or it might be time to change out the in-room carpet. I booked the room with my company leisure travel discount and the price was reasonable in my opinion. It was our first time taking kids for an overnight suburb stay and it went well. I would still recommend Hyatt House Chicago/Naperville/Warrenville for traveling as a family or a group.

We only stayed for one night the Hilton Garden Inn, but it was a great stay. Location is perfect -…read moreclose to restaurants, a mall, downtown Naperville... Our room was large, even with two queen beds. It was clean, no mildew or mildew smell, and it was up to date (no old furniture or worn carpeting and curtains). We had a view of the pond next to the parking lot. There was a Keurig with coffee and tea K-cups and a couple of paper coffee cups wrapped in plastic. The bathroom was large and clean as a whistle. Kudos to the staff. Although our only interaction was with the hotel clerk at the desk, she was professional, courteous and friendly. She represents the hotel well. Based on the number of cars in the parking lot by the evening, the hotel seemed pretty full. I was surprised given Covid, but this was a week after the CDC offered new guidelines for wearing masks, plus it's graduation time. Even still, the hotel followed all the Covid guidelines and the other hotel guests were very respectful. The hotel room was comfy, including the beds. It was quiet even though the hotel seemed to have lots of guests. There is not a free breakfast and the restaurant isn't open because of Covid, but there are more than enough eating places close by for everyone's taste and pocketbook. In fact, I would highly recommend heading to the Blueberry Hill Cafe for breakfast/brunch - it's delicious and within walking distance - it's across the parking lot! My only disappointment was that I had to pay a $25 fee for early check-in. I've checked-in early and late at other hotel chains and have never had to pay an additional fee, especially as a member of the loyalty program. In fairness, I normally don't stay at the Hilton, so maybe I haven't reached the right tier in the program. In spite of the fee, this is a great place. I will definitely stay here again and even pay the early check-in fee without complaint.

Food service as advertised on website does not exist.. hotel lobby is rundown (stained furniture)…read more The room was ok.. older furnishings.. but housekeeping does a really good job keeping things clean. Hotel management staff seems oblivious

I stayed just one night and for a business event that also occurred at the facility. Checkin…read moreprocess was pleasant and speedy. And my room was ready early. The conference portion of the facility is well organized but they had a lot of trouble with the temperature which was freezing in the larger room. Food was good for the catered portions of our event. I ate the continental breakfast which had many veggie options but few vegan. The room was okay. It was clean but a bit torn up. The carpet was torn in places and the shower could use an overhaul. Unfortunately the shower gel container was empty but I bring supplies so was able to address this plus there was a prepackaged soap bar on the sink. Overall a decent experience and I would stay here again.

This hotel is absolutely abominable. They give hearing impaired people the worst room and charge a…read morepremium for it. I booked hearing impaired because it was the only option on the website when I booked weeks in advance so it was just a coincidence I ended up in this room but I'm glad I did so I could shed a light on this situation. In addition to viewing a wall. Now on to the condition of the room. The furniture is literally falling

Avoid avoid avoid. I've been to many Marriott properties, and this is one of the two I've found the…read morestaff to be extremely unprofessional. When I walked in, the door was locked, which I can appreciate additional security when in comes to spending the night at hotels and not allowing people off the street to walk in. But then, I called the hotel, multiple times, could hear the phone ringing from where I was standing outside, yet no answer. The front desk at hotels should be staffed at all times, so at this point I was ready to walk away and book somewhere else as I've gotten no response and figured no one was working. At last, after a few times of calling--someone finally picks up, asks how they can help me. I say I'm out front, waiting to get in to check in. No response on the phone, then 20 seconds later I get buzzed into the lobby. Obviously annoyed, I give the guy who came out from hiding my ID and credit card, and then I say something along the lines of "does this hotel not require anyone to answer the phone or let people in when they arrive?". He did not acknowledge the comment, apologize for his lack of effort at his job, or show any bit of care. Check in process complete, did not acknowledge my status as they're supposed to at Marriott properties, and then I say something again--hey it'd be nice if someone answered the phone the first time and let me in, instead of me waiting outside calling multiple times, I was ready to walk away. His response was "I got one phone call and answered it". I could hear the phone ringing, along with the fact I know I called more than once, but wasn't worth the argument. I did not appreciate his lack of ownership to him not doing his job. This hotel needs to look into finding new staff who don't mind doing the basics of their job and can be professional to the guests. Room itself was a little outdated but fine. UPDATE: leaving this AM, there was a woman working the front desk who seemed happy and friendly. So they do have some good staff, I just had a poor experience.

The pictures of this hotel on a variety of websites are cleverly staged, and they must have paid…read morefor positive reviews: plainly, this hotel is a dump. With each layer, a surprise: the pot-holed parking lot in a ditch lined with squatters' semis and rvs, the torn chairs in the lobby with its funky smell, and the room. It was damp, dirty, and smelled worse. We were exhausted from our long trip, but neither one of us could bring ourselves to touch anything. Marriott, what happened to you?? Please be forewarned: do not use this hotel. Certainly, do not give them a payment method until you or someone you trust have seen the actual room. It was an expensive nightmare.

This is a truly beautiful hotel - not sure if it's new or newly renovated, but it sparkles. We…read morechecked in around 9:30 pm and the desk clerk was so friendly and nice. Interesting note: the elevator, like all exterior and interior doors, has a security feature. You have to use your room key to operate it! DD and I were bringing a dog with us, and if the room ever had another one in it, you'd never know. Even his discerning nose didn't seem to detect anything, or at least he didn't act like it. Everything was wonderfully clean and in working order. My bed was a delight - I especially like the choice of firmness of pillows, clearly labeled "soft" or "firm". The blackout curtain was a great surprise - it actually worked! I prefer my sleeping quarters as dark as possible and I was pleased to have that. The hot shower was good, with a large and adjustable head, from fine spray to pulsating jets. What would have made it better was more pressure; the jets didn't really pulse that great. Breakfast was standard, according to DD. I was trying to get going and only grabbed some "grind and brew" coffee, which was delicious. I do wish one could brew less than 10 oz. but I just took two cups and mixed them to make half caff. All in all, a delightful hotel experience.

What a great hotel. The main entrance was clean, the staff were friendly and helpful and the free…read moremorning breakfast was good. We stayed in a handicap accessible room and it was spotless, the whole room very handicap worthy.

Beautiful hotel with great rooms. Very nice cafe and in room amenities. The rooms are very spacious…read moreand comfortable.

Great location near restaurants and stores! Short walk or drive…read more Very close to the highway, too. King bed room has a door to the bedroom and a separate living area with pull out couch. Clean, affordable, friendly and convenient.

We had a great stay at Inn at Water's Edge! We stayed 2 nights with our two children (ages 6 &…read more1,5). We stayed in a room with a king bed, a (comfy) rollaway bed and a pack & play. It was all arranged nicely and the view from the room was fantastic! The entire hotel only has 6 rooms so it was extremely nice and quiet. Check-in was easy and staff was nice. Breakfast was either brought to your room or eaten in the lounge. It was ordered the day before and brought to you in the morning, very nice. Our older daughter thought it was "fancy" and wants to come back. It was an extremely pleasant stay and we will be back!

Both a wonderful place to stay and a great deal. We first stayed there in 2014 when my wife booked…read moreall the rooms for my 60th birthday. We were able to gather in the lounge and go at our own pace. We stay here every time we return to the area. The rooms (recently updated) have always been big, very well appointed and pristine. It's incredibly quiet and parking is right there and always available. The best part is the incredibly friendly and helpful staff. The last time we came, they took great pains to help us get a (very hard) reservation at the student-run restaurant in the same building. They are also very knowledgeable about the area. The really good breakfasts are served at whatever time you want, either directly to your room or in the very nice lounge right next to the rooms. Why stay at a much more expensive and impersonal hotel when you can have a relaxed and quiet visit and save a bunch of money at the same time?