My car was STOLEN and I was ROBBED while SP+ Parking had my car, and they have done NOTHING:
I stayed at the Sofitel, Chicago (20 East Chestnut Street) on the evening of Friday, June 9-10th, 2017, and at approximately 12:10 AM my rental car was stolen from right outside the hotel, in the valet parking spot. Between Sofitel Hotel, Chicago (owned by Accor Hotels) and Standard Parking, Chicago (dba SP+), neither reached out to me after the robbery. Sofitel reimbursed my $71/night valet, but my rental car, golf clubs, or any of my other belongings that were stolen from their property, are all still missing; two weeks later. SP Valet has not responded to any of my emails, or called me, I was provided the number for Sofitel security where they have the robbery all on surveillance camera, Accor never responded to my emails; nothing. The only helpful person was Mike in Security. Even the very next morning, after a late night dealing with car theft from Sofitel's/SP+ parking spot, in front of their hotel, they took off the valet charge and asked if they could hold my luggage behind the counter while I called my Uber. They have the guy on tape, but they haven't shown the video to anyone . . . wouldn't you want to see if any of the employees saw the guy? Maybe grabbed the license plate of the car they came with (which was a stolen car also).
I'm a young woman traveling by myself in Chicago, and live in Ft Lauderdale. Imagine if this happened to your daughter, and the hotel brushed it off like they accidentally charged me for a soda from the wet bar. No one has even asked if I am okay . . . I was ROBBED at Sofitel's Hotel! Hotel's are supposed to be accommodating like your staying at a friends house while your traveling . . . would a friend ignore your calls/emails? A friend not reach out to offer some assistance, or see how your doing? Instead, my friend, Sofitel paid for my Uber, and sent me home; and that was that.
It has been almost two weeks, and the car is still missing, along with my only cherished physical item, my golf clubs. I've only had them since April because it took me since September 2015 to save for them. Terrible Experience. read more