Always a good experience. Clean modern office, polite staff, and great dentist and dental…read moreassistants. Glad my family found this office.

I am going to make this review as accurate as I can…read more Scheduled for Tammy to be my hygienist due to some good reviews; I'm very particular about who touches my teeth, so I do extensive research before booking an appointment. Came to the office to find they booked me with the wrong hygienist, which is no big deal, mistakes happen (I knew she wasn't the correct hygienist because I saw her photo on the website as I was reading the bios of the dentists, and scrolling down to the hygienists section, so I had somewhat of a mental image already of who to expect for both my dentist and hygienist). As I was heading out, I spoke with the front-end staff who do the scheduling and let them know that I was scheduled with the wrong person. They informed me that there were in fact two Tammy's, one is Tammy Marie and another is Tammi. I immediately went on the website to search for the name Tammy Marie, and the name didn't exist, her name was simply 'Tammy', so there was no way I would have known that differentiation between Tammy and Tammi, but for some reason they were pushing back at me as though I should have known her real name is Tammy Marie almost as if I had made the mistake. Throughout this conversation, I remained calm and respectful despite this pushback. I never raised my voice. Suddenly, a dental assistant named Hannah came out of nowhere to the front desk area and became actively involved in the conversation with a clear attitude in which I asked her why the attitude whilst I was trying to relay to the front end staff that it would have been helpful if the hygienists names could had been clarified during the scheduling phone call to prevent this. Hannah's level of involvement was oddly strange tbh, but I wasn't trying to get sucked into that either. So I moved to request to speak to the dentist, hoping this simple confusion would be smoothed out and we could move on positively. When I spoke to the dentist, Dr. Brynn Van Dyke, I didn't feel that she had tried to make things right, nothing about her gave good intentions or any sense of care. You know that type of care where you feel when a person genuinely cares about you. I think (and this is my speculation) that Hannah may have falsely gassed her up against me prior to speaking to me as I felt Dr. Brynn Van Dyke came already negatively biased. Actually, when the hygienist, Tammi, later came to the front desk area, my immediate reaction was to assure her that none of this was personal. I told her, "This has nothing to do with you and I don't want you to feel any type of way. I specifically thought I had booked another hygienist based on reviews I had read." It was important to me that I reassure her that because I was sensitive to her feelings as well to make sure she wasn't slighted...that is the type of genuine care for another person that I didn't feel from Dr. Brynn Van Dyke. To summarize: This was a minor scheduling misunderstanding that could have been resolved with a single sentence from any of the staff: "We're sorry for the confusion. Let's get you back on schedule with your preferred providers." I understand things don't always go as planned, and I'm okay with that, but what matters most is not the issues that occur, but how the staff respond to make things right. That's what shows the character of an establishment and team. Being a doctor myself, I personally deal with challenging situations and patients, but I always remain focused on the patient and the quality of care they receive so as to provide positive outcomes and experiences. Unfortunately, I did not get that while being in the patient's chair.

cool calm and relaxed office beautiful Clinic, and amazing customer service…read more Always an amazing experience Thank you Jenna for being an amazing hygienist Dan D

As a very happy and longtime patient, I had the pleasure of having an appointment with Dr Benso and…read morehis awesome team today in their new, beautiful offices off 23rd Ave. Dr Benso and his team are the epitome of superior, all-inclusive Dental Care and Customer Service. Their office has all of the latest equipment and technology to meet all your dental needs and all the conveniences and little touches in their stunning lobby to take great care of patients and make them feel comfortable and appreciated. Young or old or in between, Dr Benso and his Team will treat you like family. That's a promise from my family to yours.

It was our first visit. They all were very nice and took me straight…read moreBack and did the cleaning and X-rays and then we made next appt and was finished. Glad we Made the switch!!

I had my usual six month checkup and cleaning at Majestic yesterday. The office is new and the…read morestaff is friendly. Both the hygienist and the dentist did a good job.

Dr. G and her staff rock! I highly recommend Dr. G. She…read moretruly cares and has a great light touch while working. Her staff is always very friendly and helpful. I wouldn't think of going anywhere else. ~Ron

Our whole family goes to this office and the hygienists are wonderful, as well as Dr. G and the…read morefront office staff. If you're looking for an excellent dental office, look no further!!

The downfall of the Norterra Dentist is the front desk and management. Back in February I canceled…read moretwo appointments (one for me, one for my husband) within their cancellation time. The lady I spoke to was incredibly friendly and rescheduled them at a 6am slot (before they are open) as a reminder text for us to reschedule, since I was unable to commit to a time at that point. Over 3 months later I got a 90 day late bill in the mail for a no show fee for my husband. I called, spoke to Jasmine, and she told me no problem, it was handled, since It was their error. Now another month has passed and the same bill is still sitting, I called once again, spoke to Jasmine again, who now has to "review the calls" in which she will find that I cancelled for both of us, and the last time she spoke to me on that call she remembered this and said it was handled. It is incredibly disingenuous and comes across very scam-y. When dealing with my health reimbursement account initially, we also found out they have no sort of itemized receipts, something I blew off, but after trying to be scammed twice now, out of something I did my due diligence on (and was told was handled) I would be cautious. The only reason this is not a one star, is the dentist we worked with, and the tech, was very nice and thorough, but be very aware of your front desk staff. I will update once I hear back - which apparently could take days. Update, Mandy was able to professionally and quickly rectify the misunderstanding.

Cleaning, exam and x-rays along with in office whitening. Top notch care and attention to detail…read morewith highly professional and friendly staff.

I've known Dr. Ben Butler for years, great dental work, and would highly recommend them!read more

Fantastic service with a gentle heart! Takes time to listen and explain the process! Need care…read moredon't delay to call the best!

Have been coming here for literal YEARS and today was probably one of the best visits I've had…read more Paula was my hygienist and she's so incredibly sweet, kind and fun. I would love to stick with her from now on. I love her energy and how she cleans my teeth. The front desk girls are always so kind and helpful as well. I love Dr. Wismann, he is also fun and very educational as far as his craft of dentistry. Thank you guys for keeping my teeth clean and healthy!

Soooooo, I am originally from Los Angeles and moved to AZ 3 yrs ago. The 1st year I had the hardest…read moretime finding a Dr that I trust, so I continued to go home to LA for my cleanings and other work. I found a good Dentist after a year but didn't really like their Staff...(pushy,not too friendly never remembered my name) but the Dr was good. Fast forward to 2019! It's now Dec and I'd been calling and asking my Dentist for an appointment since freakin August and they kept saying sorry we're booked until March 2020. Ummmm.... no bueno, dude! My insurance won't pay if I'm not seen in 2019, so on 12/9 I noticed that this Dentist Office was following me on IG and I sent a message asking if they were seeing new Patients, they replied immediately and said yes, just call us. I called and got an appointment for 12/17! I walked into the office and was greeted by everyone there. The staff was kind, even the other 3 Patients in the lobby were nice and assured me that I'm going to love this Doctor. I only expected an exam and to be told that I'd need to come back in Jan. But no, I was seen immediately and what I really appreciated was how kind and nonjudgmental everyone was! Jasmine kindly walked me back to the room, and had a conversation about what I wanted, how I wanted it and what to expect. She asked me if I was comfortable and let me know exactly what she was doing prior to doing it. Then when Dr. Weismann came in, he politely introduced himself asked me about myself and again asked ME what was important to ME regarding my dental work. I need a lot of cosmetic work done, and it's very expensive ‍ and although I was nervous.. for the first time ever I was absolutely NOT embarrassed!!! Dr. Weismann and Jasmine made me feel comfortable and like a human being and not embarrassed by putting off my dental work, they assured me that it's all about going forward not shaming me for not being able to afford or prioritize my dental needs before now. I was seen that same day and started on my long journey ahead towards my new and improved mouth! It was comfortable, painless and the office was immaculate!!! Thank you so very much for everything!!! I am sure that this will be my FOREVER !!!

I've been going to Dr.Cockrell for at least 8 years now and I couldn't ask for a better dentist or…read moreexperience at this office. This office has helped me over come SEVERE dental anxiety where the first time I sat in their dentist chair I sobbed uncontrollably just from the anxiety of getting any work done at all, past bad experiences had me pretty distrustful initially. They offer nitrous/sedation and it's always handled with a lot of care! I've never had any billing issues or issues with the actual quality of dental work I've had done. I've had 4 crowns and 4 fillings that have really lasted! The staff and hygienists are all incredibly sweet and the office is very upfront about costs, very clear on what my insurance will or will not cover. I always pay at the time of service and I've never had a surprise bill in the mail, maybe one or two over the last 8 years and I'm talking maybe $100 or less. I'm never offered more treatments than I need, nothing is ever upsold to me in a way where it seems like it's just a money grab. Dr. Cockrell always explains why he is or isn't doing something, his bedside manners are out of this world and quite frankly better than any medical doctor I've been to. He always strives to preserve your actual tooth as much as possible and only recommends treatments when it's needed. I hear a lot of horror stories from friends/family who sometimes have a very different experience at their own dentist offices and it really shows how rare a dentist like Dr.Cockrell is nowadays. I go for my regular cleaning in about a month and just happened to come across their yelp page and realized they should have a more recent review from someone who has always been very happy with their dental care and treatment. 5 stars for sure!

This office used to be a great dentist office. Then I noticed a lot of staff turnover. That was…read morefollowed by a severe drop in property upkeep, cleanliness and standards of care/ lack of staff training. The office conditions during my last and final visit and as one of the first appointments of the day, I was seen by yet another new hygienist, who proceeded to drop the high speed metal polisher on my head multiple times, burn my gums with the laser irrigation and completely disregard the events that had just occurred. I witnessed the dirtiest dental practice I had ever attended. What's worse? The "office manager" when concerns were brought up, repeatedly made excuses for the state of the office and the lack of training provided to staff. My experience at this office was so horrendous I have contacted Arizona department of health services, BBB and my dental insurance provider.