This was a 45 minute drive for me but it was so worth it! I was looking to buy ice skates and my…read moreusual store in Burbank stopped selling due to Tariffs. I was hesitant to drive all the way to Santa Clarita in this hot weather but after reading the reviews and doing some research, I figured it was worth the drive and I was not disappointed. The salesman who helped me was extremely knowledgeable and kind and answered all my questions. Plenty of parking in the lot, prices and reasonable and amazing customer service! If you need any supplies for ice hockey or ice skating, look no further. I would highly recommend this store!

Super great customer service! I went in with no idea what I was looking for and no clue what to…read moreask. I didn't get the man's name unfortunately (too focused on my skates) but he was super helpful and informative on what skate he recommended. He explained everything I was curious about and took the time to get me different sizes to try on. I got the Jackson Artistes per his recommendation and they work so well!

Man am I happy I came across this shop. I was looking for a racket for my mom's birthday. Not only…read moredid they have an excellent selection, but they hooked me up with a great Babolat for an excellent price (much more expensive at regular retail stores). I was in a bit of a rush, and they strung my racket on the spot. So, as if service wasn't stellar enough, they even customized the racket with my mom's name engraved. Needless to say, I'll be coming back here for all of mine and my family's tennis essentials.

10/10 Tennis shop, gave them a challenge with a vintage Yamaha, they delivered of course & have…read moreeverything necessary, happy with the quality of product along with top tier service, this is go to tennis shop near the Antelope Valley or SCV, will continue to come here for service and will be recommending!!!

Durable snow gear at at an affordable price. They have a pretty good selection of gear to choose…read morefrom. I come here when I need some bibs or a new snow jacket. The service is friendly and helpful in finding what you need.

I needed some snow gear for my kids recently and it was very last minute. I did not even know that…read morethis place existed but I'm so glad I found it! The store had so many options and anything you need for the snow is there. The owner was very helpful in getting me the sizes that I needed and making sure I had everything for my trip.

I stopped in yesterday to try on some Danner boots with laces, since I previously bought a pair of…read morelaceless Danners here and liked them. I didn't care for the laced ones, so I politely asked if they had the slip-on version. They did--just not in my size. No issue, I thanked them and left. As I was sitting in my car, one of the employees actually came outside and questioned me, asking why I was trying on shoes if I wasn't going to buy them. Completely unprofessional, unnecessary, and flat-out rude. I had every intention of purchasing the boots, but since they didn't have my size in stock, ordering online made more sense. Instead of understanding that, I was treated like an inconvenience for simply trying on a product. After that interaction, I won't be returning. There are plenty of places to spend money where customers aren't harassed for checking sizes. Customer service here is clearly not a priority.

Joe and Brock were so incredibly helpful. Wonderful customer service! Nice selection of work boots.read more

Carlos was great! Our club team didn't receive our uniforms in time for our tournament. He was so…read morefriendly, had jerseys we needed and put the numbers on with no extra cost. Very helpful.

I was in Santa Clarita for dinner and happened to see Planet Soccer while looking for a birthday…read moregift for my nephew. I had already called around to several stores trying to find a kids' pink Inter Miami Messi jersey, but everyone else was sold out. I decided to stop by, and I'm glad I did. Carlos was super friendly and helpful, and I was able to get the jersey. I even ended up picking up some shorts as well. I also appreciated that Carlos suggested a jersey from last season to save some money; something you don't always see, and it really stood out as thoughtful and customer-focused. What really impressed me was how Carlos treated another customer while I was there. A parent came in looking for cleats for her child and mentioned she was on a tight budget. Carlos took the time to help her out, showing genuine care and understanding. The store gets an A+ from me. Great customer service, good selection, and a staff that goes above and beyond. I would definitely go back!

Update: I appreciate the response from Julie. I like a company that pays attention to their…read morereviews. I've changed my one star review to 4 because of the reply, and I'll give the store another try. I used to shop here a lot but hadn't been in for a while so last week when I was in the shopping center for something else, I went in since I need a couple of new pairs of sneakers. It was about 4:30p on a weekday so there were no other customers, just me and three employees. I walked around for a while and looked at all the women's shoe. I walked past each employee twice and not one of them made eye contact or spoke one word to me the entire time I was in the store. I took the hint and left without purchasing any of the shoes I wanted. Perhaps sales is not the avenue you should pursue.

Basic normal customer service. We know what we're getting ourselves into. It's very nice and clean…read moreand organized was an In-N-Out situation. Welcoming

My original review was removed, so I'm reposting to clarify my experience with this specific…read moreCalifornia location. I have a receipt confirming this retail location fulfilled and shipped my order. This was one of the worst customer service experiences I've had with any retailer. Shipping was extremely slow, and communication was both inaccurate and dismissive. When tracking failed to update, I reached out for clarification and received curt responses that provided no real assistance. I was told the package had been picked up days before it ever received an acceptance scan -- which was simply not true. This misinformation created unnecessary confusion and made it clear no one was actually verifying the status before responding. The lack of transparency and accountability was frustrating enough, but the overall process made it feel like customer concerns were treated as an inconvenience rather than a priority. Between the delays, inaccurate updates, and poor support, the experience did not justify the cost or the time spent trying to get basic information. There are numerous Byrna dealers who ship faster and communicate professionally. Based on this experience, I would strongly advise purchasing elsewhere.

The owners here are WONDERFUL! I have been here twice for my Byrna trainings. The instruction on…read morehow to use a Byrna is very informative and taught by a former police officer. By the time you finish this course, you'll feel confident in carrying a Byrna around and hopefully (never) needing to use this. I brought my family here and we included our young kids to also get trained and it was an awesome experience!

My wife and I stopped by this Carter store inside Valencia Town Center with our baby daughter. She…read morewanted to see what kind of clothing they might have for her so we went inside. The store was not busy when we were there. They had like two workers in the store and both of them were working the checkout station. We found some small shoes for our daughter so that's what I purchase for her. The store has a lot of clothing inside and also toys too. The customer service was great when we were there.

I recommend physically walking into this store because there are always door busters. When I came…read morein directly on my right were $7 romper door busters. Perfect for the summer. This place is clean and cool (perfect for the hot summer days out here). And they have a restroom for adults and littles. The service is good, Fatima is the manager and super sweet. There's a great selection of clothing and great prices.