Shameful company - 'Buyer beware' in this case. Properties are not at all as depicted or advertised. Troubles are too many to list without a thesis and footnotes. They will put you in most dangerous situations... Avoid the Dominican Republic for sure, as I think they have no food health regulations there. Food poisoning rampant, medical care is sketchy and dangerous at best - it's a garbage dump and sewage lagoon masquerading as a vacation spot (Melia Beach - Level). read more

We booked our vacation express vacation through a travel agent. Our departure flight got canceled on Thursday and we had to stay in a hotel on Friday. Therefore, we lost a night at the all inclusive hotel, and had to pay an additional night at another hotel to wait for the Friday flight. Vacation express was supposed to inform the hotel and change the transportation from the airport to the hotel. When we arrived in Cancun, the transportation was not aware, and the hotel was not aware. And after months of going back-and-forth, they're refusing to reimburse the hotel at the airport, the day at the resort due to flight, cancellation, and the transportation I had to pay for it, because there was no communication. this is not a travel company or site. I would use or recommend read more

WOW. I emailed them again, informing them what had happen with the previous rep and i'm told that the she was a supervisor so since it's been escalated to "upper management" they can't do anything. And when i asked to be put through to someone above that "supervisor" they also stopped replying. Are you forreal?! You guys seem to decide to stop replying to your customers when asked about to speak with your boss.. And also, that's how your SUPERVISOR acts? Says a lot about your company then. read more

Due to Covid in 2020 my trip was cancelled by Vacation Express. They gave me voucher for two years. Unfortunately, I lost my job, so the situation changed during the two years, and I was not able to use the voucher. I asked for a refund but was getting the same answer that their policy is not to refund ... I did not cancel the trip, it was unfortunate Covid situation, but my trip was supposed to happen in 2020, no other years. I would never recommend this place to anyone as they only care about their money! Clearly customer satisfaction is their last priority. read more

I've called this company several times in the last 2 days and spoken to 3 different people only to get different answers every time. I called to make a change to the date of arrival (hotel-only booking). First I was told I could make the change as long as it was more than 30 days out, within the same room category, and/or priced more. I called the second time and was told there will be a fee to make the change but because I was giving the wrong information prior they would waive the fee. Called for the third and final time, and was told no "we are not going to give you anything that was told to you prior. If you want you can look at our terms and conditions on the website outlined there." If first of all, I called you! If your customer service agents were trained enough I shouldn't be giving several different answers from serval different people. This company is DISHONEST and not knowledgeable! I should not be penalized for the inconsistency of your workers. read more

Do not use this company. they made a mistake on my reservation (which happens I understand) but they were not willing to help resolve it. i spoke to the airlines and they told me what needed to occur to change the reservation but despite 8 phone calls in one day they were not willing to help. I was refused when I asked to speak to a supervisor and I was "disconnected" 3 different times. horrible customer service! read more

I just used this service in July 2018 for a trip to punta cana booked via vacation express. I was hesitant just based on reviews I read but we had a good experience! - I would suggest taking the advice to arrive 3 hours before at the airport for check in- you can't check in prior so everyone checks in at the same time and it takes some time. - seats: we didn't pay extra to reserve a specific spot and we were all seated together during check in since we booked together so that was nice - baggage: bc of lost luggage reviews we read, we opted for carry on bags and back packs to avoid any issues - plane: v spacious on the way there, super tight on the way back. Served snacks and drinks - nice staff, some turblance and delayed 40 min on the return but that happens with any airline Would use for future vacation packages! V reasonable priced for hotel/ flight package and way better to go through this service than each hotel/ airline individual- saved a lot! read more

My was good,an I am a difficult customer that expect the best. Last month I booked a trip to Cancun and everything went as promised, transportation to the Hotel from the airport was personalized and it was waiting for me there, same when we were returning. No complaints. read more

i would not recommend this business to anyone! you're better off booking your trip yourself. i was mislead by one of their representatives. they canceled my resort booking without my consent. i've had to get my bank involved sadly. read more

Excellent customer service. After our plans changed due to covid .. they were excellant with trying to accomadate the necessary changes

DO NOT USE VACATION EXPRESS! They are the worst! Their employees are very rare and not helpful. They sold our group a week at Natura Eco Resort in Punta Cana. It was literally the Bates Motel. It smelled so badly that my teens were vomiting. It was seedy and completely unsafe. Every light and electrical outlet in my room was not working. The door had a hole in it and he door handles were falling off. I have teens and felt so very unsafe at this resort. When we called VE and asked for help they told us there is nothing they can do and actually hung up. RUN AWAY!!!!!!!! read more

I called in today to get an upgrade on my vacation to Mexico. I found out that the charter was cancelled. Kimmy spent a LONG time on the line with me to put a new trip together. When we were about to book, my call got cut off. Kimmy had to take another call but then she called me back and spent another LONG time getting me the upgrades I wanted (first class flights for only $200 extra). Kimmy went above and beyond to get me what I wanted so I thought I should let you know how pleased I am and what a great agent you have in Kimmy. I have used Vacation Express Several times and will continue to do so. I could never have arranged this trip myself. read more

Do not book any vacation with this company. They are not willing to refund or extend in the event of unfortunate circumstances. They must be hard up if they find giving someone a refund of their money back. read more

The negative reviews for VE made me hesitant, but friend recommendations and a great Groupon deal pushed me to try them. I am so glad I did, because it was one of my best vacations ever!  There are a few steps we took beforehand that ensured a good time. First, we purchased the Groupon online, but we called their personnel to cash it in. The woman we spoke to picked up immediately and was extremely helpful; we had everything booked, including a honeymoon upgrade, within 20 minutes, plus she provided physical documents confirming it all. This also meant we received email updates if thewas a change (like our flight time being moved). Second, we booked everything through VE beforehand: transfers, luggage, and tours. Having one rep for everything was so helpful when we arrived. Third, we printed all our documents and had them available when needed.  A Sunwing (ie VE in Mexico) rep was waiting for our whole plane and got us all on the correct transfers. Once we were at our hotel, we misunderstood our directions to meet the on-site rep, Dan, but he called us to ensure we had everything confirmed in a timely fashion. He didn't try to upsell us; he was just polite and helpful and was genuinely concerned if we were having a good time. Dan is fantastic and Sunwing is lucky to have him!  When we took our transfer back to the airport, there were reps waiting to take our luggage and get us in the right check-in line. From start to finish, I felt confident we were well cared for without being smothered.  I can't wait for my next VE vacation! Mucho gracias! read more

This has begun as the worst vacation nightmare!!! We were booked to travel to the Dominican Republic to stay at the Excellence El Carmen. We even paid for the 1st class upgrade! What a joke!!! The check in at the airport took 1 1/2 hours because their system was down and they had to hand write our boarding pass and luggage tags!!! The flight was delayed over an hour because of this. In first class you would've expected a pre take off drink, NOT happening! Then only when we're at cruising altitude did they tell us they didn't have ANY alcohol on board or any first class meals! Strike 2! Arrive at our resort. Beautiful place... we'd booked an ocean front suite and after checking in they tell us that they made a mistake and our room won't be available until tomorrow... give us the honeymoon suite they said... didn't tell us it was on the side of the building that has 24/7 construction going on next door... Vacation Express is a joke. I could have had a vacation in Italy for the price!!! read more

I wish I could give no star! I am so frustrated with this company! I've been trying since March to get my money back for a trip that was cancelled due to Covid-19. I followed the directions to request cancellation! I received confirmation that my hotel portion would be credited but I requested for all my money to be refunded!! I have emailed and called with no assistance! I have all of my documents showing proof of what I paid and how much I have been credited! They tell you to contact the airlines to get the air portion but when you call the airlines they tell you they can't refund it the travel company has to! I WILL NEVER book through this company again! ALL I EANT IS MY MONEY!! read more

Garbage website, and they charge you more if you call to book. While trying to book a trip for 2 people, the website would add an additional 2 travelers, no matter how many times I cleared my browser and tried again. I called and was on the phone for 45 minutes booking only to get the confirmation email (they didn't tell me the final price when I was on the phone) and find out that they were trying to charge me over $500 more for the trip than the website stated. I finally got the website to work for 2 travelers and I get to the point to pay and what do you think... Error. I'm done with this garbage company. read more

We booked a trip with this Company that ended up landing on the week Hurricane Irma hit the Caribbean islands. Seeing the forecast of the hurricane a week before it hit, i begged Vacation Express to let us cancel and re-book for a safer date. They adamantly refused. Instead they said we would lose everything if we did not go on the original dates booked and said the hotels were prepared for any weather. We went to Punta Cana and upon arriving at hotel it took us 3 hours to check-in, even though there was nobody in line in front of us at reception desk. The hotel room assigned to us was unfit to stay in. The air was moldy and the toilet was leaking all over the floor. The hotel refused to change our room without a $30 per person upgrade per night. It was an all-inclusive hotel. Turns out the hotel refused to let us make reservations at any restaurant. I had to beg management for over an hour to let us get reservations 2 out of 5 dinners we were booked to be there. One of the restaurants was seafood, which I dislike, but management would not give any heed to my preferences. This was only the beginning to the list of issues we had with the hotel. There were many many more. We had to leave 2 days before to avoid the category 5 hurricane. Vacation Express provided no help, assistance, or exchange with or for our horrible experience. Rather during our stay at the hotel, the only thing they did was try to trick us into buying more things. There staff members didn't speak fluent English nor were they capable of providing any practical help. Upon arriving home, i petitioned Vacation Express to compensate us for our loses. They refused and said thanks for your patronage and offered a $50 gift certificate towards another vacation package with them. We have the worst travel experience of our life, and in return they offer to let us buy another vacation package with them. I cannot express enough- avoid this Company and their service like the plague. read more

Terrible. Book one trip with them and then good luck trying to unsubscribe from their relentless emails. Terrible. read more

DISAPPOINTING TRANSFER I traveled to Cancun with my girlfriend in April 2018. Transfer from and to airport in Cancun was part of the package. Surprisingly when we got to Cancun, there was no transfer waiting for us. We had an emergency local phone number (800) 070-0033 to contact as noted in the travel document for this situation. We called this number. There was a message in Spanish and no live respondent. This number was useless. It was not a good experience for beginning of our trip. We had to take a taxi to Hotel for $70 and kept the receipt. I contacted Sunwing Experiences in the hotel which is the local partner of Vacation Express for transfer. They did not cooperate for refund. When we got back to US, I requested refund from Vacation Express. They said they will do it in 15 working days, but they did not. I had to contact them again, and finally I got the refund. You cannot rely on transfer with Vacation Express, and please call the emergency number before you leave to see if it is working. read more

IF ANYONE IS PLANNING TO TRAVEL HERE IS A PSA. DO NOT USE VACATION EXPRESS OR ROYALTON HOTELS. STORY LISTED BELOW. Pre Covid19 we booked a trip to Cancun thru Vacation express at the Royalton Resort. When covid happened we asked about rescheduling or canceling our vacation. They refused unless we paid thousands more. So we went on the vacation. The first day was good except for when we got to the resort we immediately became bombarded with sales team for the resort. They would not give us the $$ they said they would for traveling with them unless we went to the meeting at 8am. The next day everything went to hell. The resort began to close down. Closing the restaurants. Closing stores and pools. We would not have full access to the resort due to them closing. The alcohol went from good to tasting and smelling of rubbing alcohol (isopropyl alcohol). The next day we asked about leaving early if they are planning to close but they could not accommodate that. They closed resturants and Room service and changed the time on the buffet (only place open) so we did not get to go eat. We went 24hours no food. We called room service begging for chips and water and they told us they are sorry for the inconvenience but at this time they can not accommodate. (This is a typical phrase at this point) We had to go pull money out of the atm to buy food/snacks from the gift shop. Spending $400usd at the gift shop on things we needed they refused at this point. Then the room ceiling cracked and began flooding the room. We asked for someone to fix this and move us and they refused again. Finally it was time to leave the resort. The private transportation we originally bought (never refunded for) would not be able to be there on time for us to get to the airport when needed so we would need to buy a cab. Yet another expense. Got to the airport thank God and loaded on the plane to find the plane ran out of beverages and snacks. Again no food or drinks. Got home finally and began calling and emailing Vacation express. To this day (over 6months later) they are refusing to refund us. They are offering 1 free night stay at the same resort we had already experienced hell in. read more

Went to Cancun with Vacation Express last year and Jamaica the year before that and had a wonderful time. You should remember to do your own research on hotel before you go anywhere. Especially when leaving theCou try remember you are not vacationing in America so a 3star here is not the same as it will be there. They are kinda like Priceline or Hotwire as in you pick the hotel and destination. They don't tell you where to go so if u pick a lower resort you're probably going to get a lower class. They are a wholesaler. It's well worth spending the little bit extra for a 4 or 5 star. It makes all the difference. As far as Vacation Express as a whole, they are great. Open 24/7 with a call center in the US with agents that actually know the properties they are selling. read more

ZERO F* STARS!! I went into premature labor and delivered my son at 24 weeks old. I'm still with him in the NICU. I always purchased travel insurance just encase but never would have thought I'll go into labor. I contacted American Airlines with my medical issue and was 'refunded'. I later found out that the money went to Vacation Express. I reached out to Vacation Express for my airline refund and have been denied!! I need my money back for my son who's fighting for his life even as I write this review. read more

Vacation express has been absolutely terrible to work with. My wedding and honeymoon were cancelled as a result of COVID19. We had purchased insurance which said that its covered a cancellation for any reason. However, they later changed the policy stating that COVID19 was an exception. I called vacation express to make sure we could at least get our money for the flights back since most airlines were giving refunds without question. When I called vacation express, they were extremely unhelpful. They told me they couldn't do anything unless the airline agreed to the refund. There was no mention of cancellation fees or anything, Vacation express only stated that they couldn't give me the money for the flights because the airline had the money, not them. So I called the airline, who was absolutely wonderful, and they refunded the money. Unfortunately, vacation express used their company credit card, so the airline had to refund them and I had to follow up, through my travel agent, to get that money back. When my travel agent called, Vacation express stetted the they had received the refund from the airline but that they would take out $500 for cancellation fees!! When I originally called, they stated they couldn't give me anything back but never mentioned this, only to deal with the airline. It seems like because they had the money in hand, they felt the need to take even more from me. To be honest, it feels like they stole that $500 from me. They were also absolutely impossible to work with. My travel agent had to call upwards of 10 times to figure out how to get my refunded money back. I WILL NEVER work with vacation express again. I realize that this is a hard time for anyone, but they were incredible difficult, barely knew how too deal with the situation (even though it was just a refund the the airline gave back WITHOUT any cancellation fees), and then took money from me because they had some in their hands. Absolutely awful, dishonest, and sneaky. read more

If I can give this company negative 10, I would. The most accurate word to describe them is "fraud". I booked a Cancun resort through this outfit. They advertised it as a four star. The resort was a disaster, comparable to a distressed slum property. I spent three days of the six day trip trying to get a resolution with this company, to no avail. I then purchased a return ticket and left early. If you want to get the runaround, by all means work with this outfit. I am researching the ownership of this outfit and leaving all my options on the table. read more

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Do not use this company. Just got off the phone with "customer service" and they are extremely condescending particularly Jessica (probably made up name). She told me she couldn't connect me with a supervisor and the my travel agent happened to call me on the other line with someone who connected us to one. She chose to stay on the phone to be a smart ass. They said they record the calls but I also recorded it. Before you move forward with vacation express call me to hear the recording. I will add it to a google doc for all to hear. This company is getting over on people. You are better off booking your own travel. I informed them ahead of time that I wanted to get my money back and that my card is closed. They basically said oh well and that it would be my banks problem even though I had authorized other cards they could return the money to. I didn't understand how this is their "policy" . They chose not to help me and have sent me on a tailspin to get my money back. Take a look at their reviews on the BBB. https://www.bbb.org/us/ga/atlanta/profile/travel-club/vacation-express-0443-8946/customer-reviews. I'll be contacting the attorney general next. read more

IfI could give zero stars or minus zero stars then I would. Stay away from Dudley Dream Travel and Vacation Express!!!!! I reserved a room on a trip to Jamaica November 11 through the 15th with Dudley Dream Tavel and it has been anything but a dream. Both Vacation Express and Dudley Dream Travel are unprofessional and don't care anything about accommodating their customers I am unable to go on this trip due to no fault of my own, there has been an issue with my passport which again, is no fault of my own and I am currently waiting for an appeal with the passport agency. In addition, due to the COVID surge and lack of staff the airlines canceled my flight and has refunded the fare. I expressed this information to Dudley Dream Travel and asked if the date on my room could be changed, Fiat she flat out said no it was past the refund or cancellation deadline, I told her I didn't want a refund I wanted to change my room dates, which her policy states is allowable for a $75 fee; she informed me that she would have to make the change through vacation express. I contacted vacation express and spoke with someone in the Group contract department that stated that the date could be changed and confirmed the travel agent only needed to call to make the change. Just the other day when I finally received a response from Dudley Dream Travel she told me Vacation Express responded to her and informed her that they could not change my date because they would both lose money by doing so. Are you kidding me!? What about your customers!? And you're not losing money off ask I want is a change in the room that I paid $750 for and willing to pay the change fee of $75 abs it is in the agency's policy period! I'm tired of the run around, the agent saying it's up to Vacation Express abs Vacation Express saying it's up to the agent. Please know that I am aware that I did not purchase insurance at the time of reservation, yes, that was an error; but nevertheless it is only good business practice to try and accommodate your customers. If in fact the date can't be changed can either Vacation Express or Dudley Dream Travel should've suggested an alternative such as a discount or voucher towards a future reservation at a later date or something. I am not asking for a refund, I'm only asking to change the date which is only fair considering that they still have my $750 for the room and it is listed as an allowable policy. LaRae September/Dudley Dream Travel and Vacation Express need to honor her when policy to change my room date. read more

Shame on you, Vacation Express! We paid extra round trip at our booking to choose our seats in rows 1 through 6 on our Viva Aerobus flight out of CVG flying to Cancun, and again from Cancun to CVG. At each ticket counter we were bumped back to row 11 and was told by both CVG and CAN ticket agents it was because YOU, Vacation Express, are selling the same seats that people booking directly through the airline are buying. Understandably, Viva Aerobus customers got to keep their seats. It is extremely dishonest of you to do this, and I assure you as a repeat customer for many years, this was our last booking through you. read more

Biggest Scam ever. They even lie in their replies to reviews. They DO initiate the call to sell you the vacation package. Then, they asked for two different credit card numbers saying they had a better deal for me if I used an additional card. To top it off, they then said I had to send them my drivers license to finish the deal. By this time, there were a million red flags and I wanted to cancel especially after I read all the horrible reviews saying they didn't live up to their promises. I filed a dispute with my credit card company and they charged my card again. They even said they would win the dispute and had experience winning them. They called, emailed and texted me MULTIPLE times. THIS IS A TOTAL SCAM, DO NOT BUY FROM THEM. read more

I booked a trip through Vacationexpress.com and it was the WORST experience of my life (minor exaggeration, but not much)! I needed to add the middle name of my friend and the first time I called they told me it would cost $100 and the 2nd time I called they said it would cost $250. They also said I would have to pay the change in ticket price. I called Jet Blue to inquire about this and they said there was absolutely no fee from the airline and that Jet Blue could provide Vacation Express a code in order for them to update the name without needing to cancel and rebook the ticket. This company is an absolute scam, trying to rip off customers as much as possible! Dear Vacation Express my trip reservation # is 979870. The rude/incompetent staff I dealt with are Daffney & Indigo. read more

Stay Away! Booked and paid for a vacation in the Dominican Republic, the very next day our travel agent called and they closed the resort we were booked in! (They didn't know the night before that resort was being closed!?) But having said that, they didn't have any issues charging for the FULL flight and room amount for the resort... They refunded the room but not the 1000+ for the flight, that was to be given as a future "International Only" flight credit that could only be booked through Vacation Express and not American Airlines. Then they said we would need to book a full vacation including resort through them or loose the Airline credit??? We had 12 months or the credit would expire..... It's all about getting your cash, Then they can do whatever they want and you have 2 choices, a) take a second rated vacation sold as 1st Class, b) just give them your money for nothing. Don't expect a Thank You! after all you owe them! read more

Vacation Express uses charter flights such as Swift Air. Charter flights don't have their own terminal, no crew at local airports so they rely on airport employees to assist them. I purchased a round trip airfare from VE from DFW-Punta Cana in July 2017. The flight to Punta Cana was a direct flight. Other than the seat being cramped, flight went well. The flight back was a different story. About 30 minutes before landing at DFW, the crew announced the flight will be diverted to San Antonio due to bad weather according to them. It was 95 sunny day so it was not the reason. Swift Air could not get a clearance for landing. Charter flights are like uninvited guests. They are more likely to get denied in busy airports in travel seasons. It takes people to park the plane, to refuel, to handle the luggage, to operate the bus for passengers from plane to terminal so if the airport is busy, they are out of luck. My flight landed in San Antonio in the cargo plane area. We stayed in the plane for 2 hours. Finally we made it to the actual terminal. I rented a car and drove to DFW. It was not fun. These are the kind of flights you'll get with VE. You get what you pay for. Fly with an open mind. read more

Unless you just LIKE giving your money away to disreputable crooks, DO NOT USE VACATION EXPRESS. Back in July, Travelzoo ran a special from Vacation Express for three nights at an all-inclusive resort in Playa Mujeres, outside Cancun. We took the deal because it was advertised as "SAVE NOW, TRAVEL LATER, Fully Refundable." As crazy as 2020 has been, we wanted that safety net; knowing that the trip would be fully refundable reassured us. Even though the total cost was well above the advertised teaser price (by about $500) we booked a trip for the first weekend in November and paid the $970 deposit. But as the time got closer we became more concerned about how wise it would be to travel overseas at a time when the coronavirus seems to be surging. So on October 21st (the day before we had to pay the remainder of the charge) we cancelled the trip, intending to rebook for some time next year. Rather than being fully refunded, Vacation Express says we have FORFEITED $218.82, and that the other $751.18 is an airfare CREDIT for use only on a Delta flight to the Caribbean (booked through Vacation Express, of course) sometime before November 22 of 2021. Had we known that "SAVE NOW, TRAVEL LATER, Fully Refundable" actually meant "we have your $970 and MAYBE we'll let you have some of it back later," we would not have booked a trip at all. It looks like if we don't want to lose ALL of the money we've spent, we'll be booking a trip next year. But after that I will NEVER use Vacation Express again, and I recommend you don't either. read more

I am not sure why this company has such bad reviews. Last October I had a group of 10 people booked for Freeport, Bahamas. Well Hurricane Matthew hit and they cancelled the vacation. I called and was able to get everyone rescheduled for Cancun. It was $250 more expensive (the Bahamas was only $500!) but honestly I didn't expect anything to be that cheap. We had 5 separate bookings but one rep was able to help us all get on the same vacation. Some were on different flights and such but it really did work out. Once in Cancun, we were picked up and brought to our hotel. They were fast and courteous and the van was air conditioned as well as had WiFi. We had to schedule our pickup at the hotel to go back to the airport and the rep there helped us find some things to do. Getting 10 people to decide on one this is near impossible and she was very patient. Honestly I would definitely use them again. We had a great time and enjoyed their service. read more

Had to make flight changes after AA canceled our flight. Then hotel changes which we had to hound them to follow up on for over 24 hours. They punted the responsibility for changing airline tickets back to me even though they are responsible for the airline tickets. Spent hours on hold, and the airlines then tried to charge me additional fees for changing reservations created by Vacation Express. Ended up having to cancel in the end and, in spite of insurance, they kept over $3k of my $3300 trip. I'll do it myself next time. read more

This is the worst.customer service I have ever experienced when working with an agent. They have no desire to be if service...you are working with call center level people who don't care. read more

Absolute WORST travel experience of all times. Please, do yourself a favor, pay a little extra and do not book with Vacation Express. Plane broke down and there was no backup option. We were stuck at airport for 2 and a half days (loosing 3 days of vacation). No communication, no refunds, no one cared. We were treated like animals rather then individuals whose time and money are valuable. Update: Just landed home and thought I'd update the review. The resort (Vista Sol) was sooo bad. No fresh towels, horrible food, service and entertainment (if you can even call it that). There was 2 children size beds in all rooms and no one bed options for couples so my new fiancé and I had to sleep on separate beds. The key card wasn't working. We had to go to the lobby to reset it 10 times. They kept telling us that they will send a technician to fix it, but never did. To top everything off, today, when we were getting ready to leave, we walked all around the resort to find the Vacation Express representative to ask if the bus will be on time. We finally found him at the theater area and he was giving a sales pitch to the newly comers. I tried to ask him. I said "I just have one quick question" and he completely blew me off and with lots of attitude said "These people come first and you will need to wait 20 minutes to ask". I tried to explain that we don't have 20 minutes and politely asked if there is another Vacation Express rep we can ask and he just said "NO" and turned around to continue his sales pitch. Such a rude and horrible personality. Defenitely not a personality suited for customer service. He also lied. There was another guy on premises from Vacation Express, which we ran into on the way back to the lobby. I have no more words left, but to tell you to keep away from Vacation Express. read more

This is long but accurate and recent! This is our second and LAST time booking with Vacation express. The first trip went fairly smoothly to Dominican Republic besides the constant timeshare people houding you. Even if you say no,they are posted up in the common areas so you have no choice but to be hounded daily. For our second experience to Mexico,we were prepared for the sales people and wouldn't be so timid and would absolutely shut them down so we could enjoy our trip. First thing that happens with Vacation express were our Vaca plans were changed. Didn't even get an email,I just happened to spot an error on our travel docs. We had to change our Vaca dates by a day which was frustrating. Then,our paid for private transfer never showed up so we are standing at the Mexican Airport being hounded by everyone and you don't know who was actually trying to help you or trick you into their sales scheme. Then their other gimmick is attending the "welcome meeting" as soon as you get to the resort. If you want your ride back to the airport touch ""must attend". This a scheme to get you to buy the timeshare. The last thing I want to be doing is stuck in a sales meeting and all you want to do is relax on your vacation! We ate the money for our paid for private transfer and paid for a can to just completely avoid the streaa and harrassment. Cheap Vacation option but do your research . read more

This is a scam company! They left my Mom, daughter and me stranded in Mexico! They coukdnt6have cared less. No human ever responds to their phone, their "emergency travel" email, facebook messenger....its all a scam. Did not use this company!! read more

Terrible Customer Service!!! I booked this vacation and had to cancel due to being ill... When I called to get some information on the trip the customer service representative was rude and not of any help, after asking to speak to a manager that could handle the situation he hung up on me. I called back and spoke with a "Manager" that said that they would get back to me on the situation and never heard back from them. https://www.groupon.com/ Groupon should cut ties with them. I'll never use them or recommend them to anyone after this. read more