I am writing this review to warn future customers against using Vacation Express. Due to…read morecircumstances beyond our control, our journey began with significant travel disruptions. Our original flights from Dallas to Houston were delayed multiple times, ultimately resulting in a cancellation for the evening because the airline was unable to secure the required flight attendants. Immediately after the cancellation, I contacted Vacation Express to notify their team and request assistance. I specifically asked that our airport transportation be rescheduled and inquired about compensation for the missed night, as we had already paid for accommodations we could not use. I was assured that these matters would be handled and that a review for a partial refund would be initiated. However, during this process, our entire reservation appears to have been mistakenly canceled/mishandled in their system. When we checked our Hilton reservation via the app, it was no longer visible. Upon contacting Vacation Express again, I was reassured that our booking was still active and that everything was in order. Unfortunately, this was not the case. Upon arrival in Cancun, we discovered that our transportation provider (Nexus) had no record of our transfer. Despite being told by Vacation Express that the arrangements had been communicated, Nexus representatives confirmed they had received no such update. We were left waiting for approximately one hour before transportation was reluctantly arranged due to the situation. Upon arrival at the Hilton Mar Caribe, we encountered an even more serious issue: the hotel thought we were a no show, and had no room for us. We were told that we did have a reservation, but this was clearly not the case, and they were trying to cover themselves. While I appreciate them accommodating us, I do not appreciate or accept being lied to. Clearly, something happened with the reservation or the room would have been ready or at least near ready. I again contacted Vacation Express and was told I would receive a return call; however, that call never came. As a result, my family waited over three hours before a room could be secured. Our family paid a lot of money for this trip only to be disappointed time and time again. These ongoing issues indicate a clear breakdown in communication between Vacation Express, Nexus, and the Hilton Mar Caribe. Additionally, due to these disruptions and the initial cancellation error, we missed our scheduled excursion to Chichen Itza. The first two days of what was meant to be a relaxing, all-inclusive vacation were instead stressful, disorganized, and far below the standard we expected when booking through this company. Upon returning home, we worked with all 3 companies, and none of them granted us a refund for any portion of the trip.

Be AWARE!!!! Terrible customer service. Won't release travel credits back to airlines if partially…read moreused to rebook a flight. Just tell you it's policy. Have to rebook with them. Can't make changes or there are fees. Just poor way to run a business. Don't use.

I have had trips planned and coordinated by Loyal Charles at Uniglobe Travel for over 15…read moreyears...cruises and land excursions (Egypt, China, India, Turkey, other) and have NEVER had any problem, either before or during the vacation. There are NO words to express my pleasure in working with Loyal and his staff!! He is always available for questions - phone or email - and always gets back to me quickly, when needed. If you want a COMPLETELY stress-free excursion, do have him plan the details...I ASSURE you it will be all pleasure!!! Ed Palm Springs, CA

I recommend Loyal to everyone I know! He is so easy to work with and gives you honest opinions…read moreregarding resorts, rates, etc. he has helped planned family trips as well as my upcoming honeymoon. Just for fun, I compared the price Loyal quoted me with the best price on TripAdvisor and Loyal was cheaper by over $600 and his price includes trip insurance and transfers. I wasn't surprised in the slightest...it just confirmed what I already knew-- Loyal is awesome!

Highly recommend! Elena handled everything for our first family vacation to Mexico with personal…read moreattention to detail. She took into account our children's ages when making suggestions for us, even suggesting nearby restaurants and activities that she had been to herself with her family! We ALL had a great Mexican Vacation and will definitely be using her again!

From the owner: Emerald Escapes Travel is a full service travel agency that can fulfill all of your travel needs…read more We specialize in Group Travel with cruises and all-inclusives to Mexico and the Caribbean. Whether you want a girls/guys getaway or a family vacation, we can help!! Why do all the research and spend all your precious time, planning your vacation, when you can just let us do all the work for you, at no extra cost to you!!

I reached out to Gone traveling to plan my trip in Italy and I have to say they went beyond my…read moreexpectations!! Everything was planned in the details and we had a blast! Definitely I loved to just have to pack my luggage and don't have to worry about anything else during a trip. Even being Italian it was so nice to actually don't have to plan step by step every second of my trip! Can't wait to plan my next trip with them! Thank you ladies!!!

Thank you so much Gone Traveling for planning our trip to Cancun; it was such an awesome…read moreexperience! We snorkeled in the sea, floated down an underground river, and swam with dolphins. I'm a sucker for archeology, so my favorite was touring the Mayan ruins in the area. Our tour guide in Chichen Itza was so friendly and knowledgeable; such a great experience! I'll definitely ask you to plan my next vacation.

I want to use to this opportunity to thank Mr Kay, for the job well done. You are very helpful with…read moreus settling down in Atlanta moving from Los Angeles. Great service

From the owner: Le Rambouillet ® Our business model, offering a "Private" style of concierge service model. We…read moreprovide a very high level of service for our client. Managing celebrities and high-net-worth individuals lifestyle, There is no hospitality like understanding your client's need. We've had proven success in supporting and managing professional careers, estates, and offices along with any business and/or personal related needs.

Needless to say the consulate office went above and beyond my expectations in assisting me. The…read moreofficer assisting me was very courteous and diligently reviewed my documents before expediting my process, so there would be no further delays. Extremely kind and patience to let me come back the same day past there walk in hours of 9:00am-12:00pm; so that I didn't have to drive back with the missing pieces of information needed to complete the. Thank you again!

I've used this company's mail-in foreign currency exchange service twice now, I was very cautious…read moreabout it because, of course, when you put cash in the mail there's no proof of what you sent, but I can confidently say this is a legitimate service and it's very useful for certain situations. I got foreign currency from my bank recently for a trip, as banks tend to give you the best rate, but when I got back they wouldn't re-exchange the currency I had leftover because it was less than $100 usd. I found this service online but was suspicious, so first I sent just some coins from several previous trips totaling about $10. I figured it was no great loss if I never got my payment. I got that money sent to my paypal within a few days, so I decided to send in my bills as well. I received payment to my paypal for the bills as well, about 4 days after I mailed them in. Bear in mind that this company isn't necessarily going to give you the most competitive exchange rate, but the exchange kiosks at the airport don't either. Even banks don't give you the true "market rate," and unlike banks, this company accepts small amounts, various currencies at once, and even coins, so it's really useful if you have leftover currency lying around like I did. Bear in mind also that if you request paypal as your payment method, paypal charges a small fee, so my total received was slightly less than the quoted exchange in both cases, but that's PayPal's fault. All of that said, I'd strongly recommend mailing your money with tracking, not just in an envelope with a stamp. It costs a few dollars but it'll allow you to be sure your package arrives.

Stay away from this business!…read more My currency package arrived at FCC's Georgia warehouse weeks ago (via USPS tracking info). When I didn't receive payment, I reached out via email and was told my package arrived "busted" and the coins were missing. I packaged it in a container, wrapped, in double layer bouble wrap in a padded envelope so I was surprised that the package was so damaged that the materials fell out in transit. I asked for a photo of the damaged package so I could utilize the insurance I purchased but was told there were no photos and the package was already thrown away. 1) Business does not send out payment until I contacted them after several weeks. 2) Business claims the package was 'busted' but offers no evidence to support this to help sellers utilize shipping insurance. 3) Businesses's response seems to blame me for mailing a small amount of currency. 4) Business lies about contacting me via phone or email. I never received any information or response until I reached out to them.