I have been with this credit union for over 10 years. The Hiram location has the best customer…read moreservice! Friendly and helpful. I recommend this place to everyone.

My previous post was not about the location in Dallas, it was about GoEnergy in general as this one…read moreis. After this review, I plan to close my account ASAP. If they are able, they may close it far me, I hope my monthly bills clear. The account is primarily used for monthly utility bills and as they increased over the years, the account is very close monthly before the next transfer of money. Short and simple! This month my account overdrew over a $2.32 shortage and yes, it was my fault, even though, I had put addl money in the account. When this happened, it created a series of returned check at $30 per check. The way, I found out is my exterminator called to tell me, I had a check returned twice on 11/12 and 11/16. I immediately went to the app and there wasn't anything showing in my account of the returned items. Nothing! Not anything in the posting, but clearly returned and even a charge to the exterminator. Next step, check the website on my iPad, Nope! I can open the account, but not access the account information. This time, they can have the fees, no fight, just ease out of this account without any aggravation. I have stated and asked before: When should the bank notify you of a returned item? When should the bank or processing company stop submitting a returned item on an account? Should it be the first time, 2nd, 5th, 7th or never? How many times does a processing company submit an item? How much should a bank be allowed to charge after 3 returns items? The same amount as the third, when it is obvious the account is in trouble? Computers are magic! They can be set to control or change an account, which means, they can monitor an account to stop the bleed. It is time to look at this, particularly in a smaller banking institution. The larger institutions have done it. One paid $66 million, but they stopped the bleed. I think, I'm exhausted with glossy ads, fancy advertising and lack of customer service. Time to think about customers and how to treat them. Thank you for taking the time to read my review. If you have had the same or similar experience, pls comment with your solution.

What a complete joke of a financial institution. This place is horrible. Customer service horrible…read moreeverything thieves rotten to the core. Who cares about saving a little bit of interest rates when you have to deal with the idiots that work in this place go somewhere else you've been warned.

We recently switched all of our banking from our big bank to CVCU. The staff here are easy to work…read morewith and the products we have taken advantage of are more competitive than what we were getting from our old bank. We opened up two credit cards with CVCU. Got higher limits, longer 0 interest and better rewards. We also moved our adolescent child's savings account to CVCU and she loves their kids Club program. We ultimately chose CVCU because we are tired of supporting big businesses that think they have the right to tell us how to live and if you're on the fence, I encourage you to go visit this location and talk to their team.

I was in LA to help my grandparents move out of their house that they have been in since I was a…read morelittle kid. They had these extra large décor bowls in the basement filled will all sorts of left over change and currencies from their international travels. I was chatting with their neighbor and he mentioned he knew these guys could help with exchanging out the change into dollars and they would come directly to me. Perfect. They came, were super friendly and professional. Their machine quickly sorted through all the change and helped me check that item off the move to-do list. They even gave me the cash exchange on the spot. Thanks guys!

I normally don't write reviews, but I feel disrespected. I will also be writing a formal letter to…read moreyour main office, PeachState CU and others credit union compliance agencies in more detail of the events. Do not use Pinnacle CU, if you want to be treated fairly. I opened an account with pinnacle cu to establish relationships with them, knowing I would be buying a home within a year or two. I waited 6 months before applying for a used car loan. With a credit score over 700. I was declined. When I asked why, he said I have too many inquiries with a 700 score, he didn't know about the trade in. When the bill of sales was sent to him listing the full deal.....really? The loan officer was very condescending. Shannon was the only professional that I talked to at Pinnacle during this process. And by the way I was easily approved by Ally bank and Delta community CU within 10 mins.(I went with Ally Bank. Better rate then the CU...crazy...lol). Pinnacle you should do better when hiring unprofessional people that deals with your customers. I hear he's been there for awhile. There's no telling who else he made feel less than about a 700 score which is considered good...right? It really seemed more personal to me. He never called me back even after talking to Shannon on the matter a number of times. He finally called today, with an attitude. When I ask him why he didn't approve me, he cut me off and said, "we not worrying about that. Shannon told me you already got finance somewhere else. What else can I help you with NOW". He shouldn't be dealing with customers with that attitude. Credit Union supposed to be a better choice for customers. Less stress, happy professional employees, great service. This is not the case with your loan officer(that never gave his name) please do better. You have great employees there. Get rid of the unprofessional. There are way to many other great options as you see. Thanks, for listening.

I had wanted to open a small business checking account. I was told that the account would be open…read morein a few days and that I had done everything needed... After 5 follow up calls and an escalation to the regional office, I finally got a reply that I needed to submit additional paperwork. 3 weeks went by unnecessary.

Great team, amazing energy, everybody willing and ready to help customers! My favorite branch to…read morevisit in the Atlanta area

Maria and Kell are amazing and the tellers are friendly. Great neighborhood bank with an…read moreinternational presence

Thank you so much Andos for the help today in getting me approved super fast! I really appreciate…read morethe professionalism and I walked out a happy custome. I would recommend any one to come to this Location I have been a customer for a few years and every time I get the money I need Thanks again Andros!!!!

dont do it! you will loose your car! extremely high intrest rates and get this you dont have to…read moreshow proof of income nor have a job. they will ruin your life for quick cash!!!

Can't say enough good things about this bank! Having banked with them since 2012, I can honestly…read moresay that they are one of the most customer friendly, honest and service oriented banks you could ever hope for! We used to do business with just the National Banks...no longer! Piedmont cares about you and your business. Taylor and Samantha are always there for you and ready to help in any way they can. At Piedmont, you are not just an account #...you are a person with a story and a need, they get that and are ready to help your business grow. Mike G....West Palm Beach

Stay away from this bank! The service is horrible, their rates are pathetic and their customer…read moreservice is horrible. Had a terrible experience with their loan people and went to BB&T instead down the street where they welcomed me and my business! Buyer beware

Very professional and reliable. I book a ride a week in advance, a couple days before my service I…read morereceived a call confirming my appointment and time. I was very satisfied and impressed with the services that were offered. They were very accommodating... I felt very safe. I'll definitely be booking again!!!