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Altour

3.1 (8 reviews)
Open • 9:00 am - 5:30 pm
Updated 2 months ago

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Currency exchange

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Vacation Express

Vacation Express

(382 reviews)

Buckhead

I am writing this review to warn future customers against using Vacation Express. Due to…read morecircumstances beyond our control, our journey began with significant travel disruptions. Our original flights from Dallas to Houston were delayed multiple times, ultimately resulting in a cancellation for the evening because the airline was unable to secure the required flight attendants. Immediately after the cancellation, I contacted Vacation Express to notify their team and request assistance. I specifically asked that our airport transportation be rescheduled and inquired about compensation for the missed night, as we had already paid for accommodations we could not use. I was assured that these matters would be handled and that a review for a partial refund would be initiated. However, during this process, our entire reservation appears to have been mistakenly canceled/mishandled in their system. When we checked our Hilton reservation via the app, it was no longer visible. Upon contacting Vacation Express again, I was reassured that our booking was still active and that everything was in order. Unfortunately, this was not the case. Upon arrival in Cancun, we discovered that our transportation provider (Nexus) had no record of our transfer. Despite being told by Vacation Express that the arrangements had been communicated, Nexus representatives confirmed they had received no such update. We were left waiting for approximately one hour before transportation was reluctantly arranged due to the situation. Upon arrival at the Hilton Mar Caribe, we encountered an even more serious issue: the hotel thought we were a no show, and had no room for us. We were told that we did have a reservation, but this was clearly not the case, and they were trying to cover themselves. While I appreciate them accommodating us, I do not appreciate or accept being lied to. Clearly, something happened with the reservation or the room would have been ready or at least near ready. I again contacted Vacation Express and was told I would receive a return call; however, that call never came. As a result, my family waited over three hours before a room could be secured. Our family paid a lot of money for this trip only to be disappointed time and time again. These ongoing issues indicate a clear breakdown in communication between Vacation Express, Nexus, and the Hilton Mar Caribe. Additionally, due to these disruptions and the initial cancellation error, we missed our scheduled excursion to Chichen Itza. The first two days of what was meant to be a relaxing, all-inclusive vacation were instead stressful, disorganized, and far below the standard we expected when booking through this company. Upon returning home, we worked with all 3 companies, and none of them granted us a refund for any portion of the trip.

Be AWARE!!!! Terrible customer service. Won't release travel credits back to airlines if partially…read moreused to rebook a flight. Just tell you it's policy. Have to rebook with them. Can't make changes or there are fees. Just poor way to run a business. Don't use.

Foreign Currency and Coin Exchange - Vietnam money

Foreign Currency and Coin Exchange

(12 reviews)

Stay away from this business!…read more My currency package arrived at FCC's Georgia warehouse weeks ago (via USPS tracking info). When I didn't receive payment, I reached out via email and was told my package arrived "busted" and the coins were missing. I packaged it in a container, wrapped, in double layer bouble wrap in a padded envelope so I was surprised that the package was so damaged that the materials fell out in transit. I asked for a photo of the damaged package so I could utilize the insurance I purchased but was told there were no photos and the package was already thrown away. 1) Business does not send out payment until I contacted them after several weeks. 2) Business claims the package was 'busted' but offers no evidence to support this to help sellers utilize shipping insurance. 3) Businesses's response seems to blame me for mailing a small amount of currency. 4) Business lies about contacting me via phone or email. I never received any information or response until I reached out to them.

I've had the pleasure and privilege to work with Chase for I guess about a year and a half, maybe…read moretwo years now. He's been by far the most reliable domesic source for mine and my wife's numismatic colletibles business. I have grown to like the guy so much I have a suprise for him that maybe he'll find out about through this review, or if not I'll just tell him the next time we speak. This is still a pretty well-kept secret, but Mr. Goggans is like the Steve Jobs of airport money changer kioks. My thank you present for him was procured with the goal in mind of helping cement his status as a game-changing innovator within his industry. I guess I'll find out next time we speak if you've seen this review based on whether or not you reference this review. BTW, anyone saying anything negative about this guy is insane (my humble opinion). He lists his personal phone number right there on his site. He's obviously not running from anyone or afraid of any confrontation. And why should he be? He's a stellar businessman whoi provides a quality basket of products and services at competitive rates with top-tier customer service. Anything below 5* and I'm wary it was written by a competitor.

Altour - travelservices - Updated May 2026

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