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    VA Flooring

    5.0 (1 review)
    Open Open 24 hours

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    Services - VA Flooring

    Floor installation

    Floor repair

    Floor restoration

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    2 years ago

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    Canyon Custom Flooring - #custom #flooring

    Canyon Custom Flooring

    (9 reviews)

    My parents flooded their kitchen accidentally. We had a few flooring contractors tell us it was…read moreruined and needed to be replaced. Canyon Custom had Jake come out and assured us that after it dried out, it could be refinished and good as new. It took over 3 months to get dried out over the summer, Jake checked it a couple of times. By July, he determined it was ready to sand and refinish. It looked good after, for about 3 weeks. Very quickly it started separating and cupping. I contacted them again, they had no ideas as to why it was doing that. Moisture in the wood was measured again and it was still dry. Originally they guaranteed it for a year, pretty standard, but now they won't do anything and won't respond to me My elderly parents are now out thousands of dollars and have a floor that clearly needs to be replaced. I really wish we would have listened to the other flooring guys, these guys SEEMED good until their service failed and they won't stand behind their work.

    Canyon Custom Flooring strung me along for a couple of weeks before I gave up and chose another…read moreservice. Heather apologized after an initial communications misstep, but they just dropped the ball too many times. Jake came over to measure the room, but he never sent the estimate like he said he would. I tried calling to find out what was up, but they kept playing phone games and gave the impression of not caring about me or the job. I guess these folks can afford to jerk people around. Yet another business that doesn't want my money. I'm not sure how ghosting potential clients is profitable, but it seems to be going around a lot lately - maybe the ghosters know something I don't, but it really irritates, frustrates, and inconveniences the clients.

    VA Flooring - flooring - Updated May 2026

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