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    123 Flooring Experts

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - 123 Flooring Experts

    Floor installation

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    5 years ago

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    Canyon Custom Flooring - #custom #flooring

    Canyon Custom Flooring

    (9 reviews)

    My parents flooded their kitchen accidentally. We had a few flooring contractors tell us it was…read moreruined and needed to be replaced. Canyon Custom had Jake come out and assured us that after it dried out, it could be refinished and good as new. It took over 3 months to get dried out over the summer, Jake checked it a couple of times. By July, he determined it was ready to sand and refinish. It looked good after, for about 3 weeks. Very quickly it started separating and cupping. I contacted them again, they had no ideas as to why it was doing that. Moisture in the wood was measured again and it was still dry. Originally they guaranteed it for a year, pretty standard, but now they won't do anything and won't respond to me My elderly parents are now out thousands of dollars and have a floor that clearly needs to be replaced. I really wish we would have listened to the other flooring guys, these guys SEEMED good until their service failed and they won't stand behind their work.

    Canyon Custom Flooring strung me along for a couple of weeks before I gave up and chose another…read moreservice. Heather apologized after an initial communications misstep, but they just dropped the ball too many times. Jake came over to measure the room, but he never sent the estimate like he said he would. I tried calling to find out what was up, but they kept playing phone games and gave the impression of not caring about me or the job. I guess these folks can afford to jerk people around. Yet another business that doesn't want my money. I'm not sure how ghosting potential clients is profitable, but it seems to be going around a lot lately - maybe the ghosters know something I don't, but it really irritates, frustrates, and inconveniences the clients.

    The Wood Man Floors - These pics weren't of the floors but you can get a good idea if you zoom.

    The Wood Man Floors

    (6 reviews)

    Our experience was wonderful. The project is high quality and very durable. We had it delivered to…read moreour cabin and it has held up nicely for two years now!! You'll love the quality and the service of the family business was very fun actually to interact with. Thanks a million!! Becky Harding

    We reached out to Wood Man Floors 6 weeks ago to explore installing hardwood floors in our home…read more Karen initially was very friendly and helpful but as we asked further questions about the process and inquired about specifics she became incredibly annoyed and unresponsive. I looked back over her reviews and noticed many are from 3 years ago. I'm not sure what has changed in this business, but the owner had little to no customer service. The few calls I made to the shop she often seems harried and agitated. As a consumer, when you are looking at spending thousands and thousands of dollars on a project, questioning what specific fees are included and exploring flooring style and color options is paramount. We wasted 6 weeks waiting for reply's and trying to get more information. We needed to line up a few different contractors to complete the project in phases. Trying to get Woodman to agree to a timeline was nearly impossible. I tried to explain myself and talk through the project further when Karen hung up on me. Needless to say I was shocked. When a company makes you feel bad for inquiring and exploring options, showing outright irritation and impatience with you, it was definitely a red flag. Also, as we visited Intermountain Hardwood and started exploring wood suppliers in the valley we were surprised at how much more reasonable other's prices were compared to Karen's. For instance, she is charging folks $600 per block tread (for each step) versus others charging $200. Many contractors we spoke to were shocked at the mark up. Karen also, constantly calls you honey and when you question the price of something she keeps you on the line by saying "I'm sure we can work something out honey." Very grating and manipulative to be called "honey" over and over again while trying to conduct business. I would not recommend this wood supplier, their communication skills are deplorable and the product is way overpriced!

    Thompson Granite & Stone - New white quartz countertops and stainless steel undercount sink installed by Dwight's team

    Thompson Granite & Stone

    (4 reviews)

    This past year I got many quotes for getting quartz countertops and a stainless steel undermount…read moresink installed in my kitchen. Dwight's quote was the lowest by far. I was impressed with his obvious knowledge and that he quickly understood our design vision and offered lots of helpful advice and suggestions. I was having a hard time finding the exact type of quartz I wanted (white with thin brown or gold veins) and Dwight went out looking for me and came back with pictures of several options. He ended up finding exactly what I was looking for. Dwight is easy to get ahold of, which makes him feel like a unicorn in the home improvement industry. He and his team have a well-practiced method for precisely measuring the countertop space and creating beautiful countertops. We did have a brief hiccup in communication when Dwight went out of town, which ended up pushing our install date out a couple days (and we almost deconstructed our kitchen a few days too soon), but we were back in touch quickly and everything worked out. We are so happy with our new countertops and sink - they turned out beautifully! I would definitely recommend working with Dwight and his team.

    We started working with Dwight on October 17,2019 and were told the job would be 3 weeks out…read more Countertops were installed on November 21st with a promise cabinets I purchased as well would be installed by Thanksgiving. I had to press Dwight to get them installed by the following week. We had to cancel Thanksgiving dinner because the ovens were sitting in the middle of the kitchen floor unable to be installed without the custom cabinet. Today 1/30/2020 after multiple promises to install the backsplash it is STILL unfinished not even a consideration even after Dwight said "we are a priority". I will never recommend Dwight or Thompson marble to anyone. POOR customer service and the countertops are dirty with glue . He had a worker that had a metric measuring tape without knowledge of how to use it. This worker also wanted to cut a wooden wedge with a Sawzall against my wood kitchen floor. UNBELIEAVABLE!! Had I know this is how we would be treated we would have chosen someone else

    123 Flooring Experts - flooring - Updated May 2026

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