Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

They took over a slumlord rental I had been in for more than 10yrs (owner paid $19k back in 2001 &…read morehad done very very little renovation / maintenance, only fixing things that put it in hard code violation). PPM did absolutely nothing to improve the conditions of the deteriorating home when they came on or after, only raised the rent multiple times & changed where the check was mailed / deposited. They did 1 single walkthrough to "check caulking" around the house. 2yrs later when it was time to move out after paying timely for 12+yrs, they not only kept 100% of the deposit, but claimed a seemingly arbitrary number of additional debt that was more than 1/2 above the price of rent. Absolutely fraudulent. Thankfully I own a home now, but it damaged credit / renting reports for one of my housemates who paid faithfully until he moved out 2yrs before I released the property. They're clearly about racking up properties, not about being invested in the spaces they are responsible for. The housemate is looking into litigation against them now for damages. Any company that just collects properties to collect on is going to have quality control failure. This is yet another, but with the possibility of intentional fraud.

I've been using Portland Property Management as my property management company for my rental…read moreproperty in Northeast Portland. I've been renting the house out for the last 13 years and Portland Property Management along with the owner Matt, has been really great. They've helped me find good deals on contractors for upkeep of the house and they've done great background checks to find good tenants for the property. I would never rent to strangers that I found on craigslist or something like that. Professional background checks are necessary to find good tenants. Also, they have been great about keeping good clean records and accounting for all the 13 years of rental income and expenses... There's no way I could keep track of all that because I'm terrible with accounting and organizing financial data.

Living at a Heritage-managed apartment for over a year and a half was single BEST experience I've…read moreever had as a tenant. I was respected, the staff is kind, helpful and understanding. All maintenance issues were taken care of, the apartments are kept in great shape (and every building they have has undeniable charm!) To top it all off, they didn't rip us off on our deposit! I rarely post reviews but the world needs to know that this is a TOP-NOTCH management company.

This is not actually a property management firm. The website redirects to an aggregator called All…read moreProperty Management.

Jaddah is such an awesome person to have as a manager. He gets things done and is personable. Other…read moremanagers have just either not responded or full on left in the middle of a project. But he responds and is genuinely a really caring person!

Since new management took over at Doricort, the overall quality has improved immensely. Jaddah…read morespecifically has worked really hard and does an amazing job. Jaddah's communication skills have set a new standard here and I've never felt safer and better about living in the city. 10/10

I am writing this review to warn others, especially those with disabilities, about what I believe…read moreare the discriminatory practices of this management company. My application was denied based on an Experian report that is full of fraudulent accounts due to identity theft. I provided an overwhelming amount of evidence to prove this, including: * An official FTC Identity Theft Report. * Police Reports. * Direct email correspondence with Experian. * Proof that Experian's own systems were compromised. * A contract with the law firm that is actively restoring my credit. * Notarized documents confirming my identity and the fraud. They dismissed all of it. They claimed my mountain of official proof was not 'valid.' While they were stonewalling me, they rented the unit to someone else. Let's be clear: their refusal was not about a lack of proof. I believe their actions were a pretext to deny my application and that I was discriminated against as a person with a disability, which is a clear violation of the Fair Housing Act. Creating insurmountable obstacles for an applicant from a protected class is illegal. Their behavior was not only unethical and deceptive, but I believe it was also unlawful. I am exploring all my legal options." They displayed "Moving the goalposts," and it makes their bad faith even more obvious. It's a classic tactic: they make a specific demand, you meet it, and they immediately pretend you didn't or invent a new requirement"! They are going to have to answer for their conduct because what they did was a total disrespect and they thought I had no clue about my Rights which they found out immediately after sending me an email telling me that the propery I was interested in was rented out when I was the only application the day before and the first to be processed so in order to have approved someone else they had lied about me being the only one whose applied or it just do happen that someone else applied at the same time but even if that's the case I still should have been approved I make $98,700 annually have nothing on my record accept traffic ticket from 2022snd My credit score was close to 800 in January 2023 and seventeen proof of all of that before I even submitted my application to prevent a delay on having to submit proof after my application was screened. So I was transparent from the start and then they turned around and tried to tell me they didn't receive the documents I sent that verify my claim of identity theft until after my application was screened so I had to send them a screen shot that shows the documents was sent on the 29th of July several hours before I even submitted the application and I also sent them the text messages I had with tricia asking for an email I can send these documents to because the off was to big to fit inside the application, so I proactively gave them everything that they needed before my application was even screen to prevent any of this so they acted in bad faith and to cover it up after I read them the violations that they committed by to somebody my application was supposed to be still was supposed to be reviewed and aesthetic. I'm taking accountability for they continue to tell me that the things that I'm sending wasn't enough so I was sending everything that they said they didn't have cause I have everything about this identity death situation because it's been happening off and on for years so I'm going to hold them accountable so I'm gonna do everything I have to do to get my I explained that I was in a critical situation. I've been paying for because my prior residence has a toxic mold present so I had to leave that place and been looking for another place, and since they told me, I was the only one with the application I because I know for a fact that I qualify for that unit, and instead of them being honest upfront, they kept dragging me along for a week and they are going to be held accountable for the money that I have occurred waiting on them to finally just be truthful and admit their but they let them know what they did that I see clearly what they did and no matter what I continue to deny it because they already unit out to someone else illegally I not deal with this company if I was and if you are of the hills trust me run for the hills

This review is for Grid's pay to park parking lot:…read more Do not park in their parking lot!! They work with the predatory towing company, 21st Century Towing, to tow your car as soon as your parking registration end time is up. Doesn't matter if you're the only car in the lot and less than an hour past. There is no grace period -- no notice, no ticket but instead a $360 tow. After being towed, I contacted the office to get information about the tow authorization and at what time it took place. I was transferred over to a rude and dishonest property manager who hung up on me after saying she'll forward me on to someone else who can help and then repeatedly sent my follow up calls to voicemail. Stay away from this unprofessional business.

I am writing to share our experience with Alder Property Management Firm, whom we engaged with…read moremultiple times over the past several months, regarding serious issues involving their tenants. Unfortunately, every interaction we had with this firm left us feeling dismissed, unheard, and entirely unsupported despite repeated disruptions and safety concerns affecting multiple homes in our neighborhood. From the outset, the firm showed little empathy or willingness to help, and often acted as though our concerns were an inconvenience rather than legitimate reports from multiple affected households. On several occasions, it felt as though they would not take any action unless practically forced to, and even then, only after persistent follow-ups from more than one family in the immediate area. The tenants in question repeatedly caused significant disturbances that impacted four separate houses, both homes next to them on each side and the two homes directly across the street. This was not ordinary neighborhood noise; their teenage children would intentionally honk car horns late at night and early into the wee hours of the morning, shout up at windows to wake sleeping children, throw snowballs with rocks inside them at homes, urinate in neighbors' yards, flip down mail flags as they passed, and race their cars up and down the street. They even threatened violence and used homophobic slurs with one neighbor down the street. These behaviors were both intimidating and disruptive, and entirely out of character for our otherwise calm, respectful neighborhood. Despite this, when we reached out for help, we were met with responses that were at best dismissive and at worst indifferent. One example that stands out was being told by Scott that "car doors shutting are part of regular routine neighborhood noise," as though that explanation could account for the repeated horn honking, property damage, late-night yelling, or dangerous behavior we were regularly forced to endure and that forced three neighbors to complain. At no point did we feel that the Alder Property Management Firm understood the severity of the situation or had any genuine interest in addressing it. Instead, Scott's responses gave the impression that unless we presented them with "loads of bold and irrefutable evidence," they would make no meaningful effort to engage with their tenants or help restore peace to the neighborhood. This experience left us feeling unsafe, intimidated, and frankly abandoned by the very people who are supposed to ensure that rental properties are managed responsibly. Our concerns were not only valid they were shared by every household surrounding this rental. Yet the Alder Property Management firm treated them as though they were exaggerated nuisances rather than genuine community disruptions. What makes this even more disappointing is that minimal due-diligence screening could have raised clear red flags about these tenants before they were ever placed in our neighborhood. It is reasonable to expect that the Alder Property Management firm would perform the kind of basic vetting that helps ensure they are placing responsible tenants in a community. That clearly did not happen here, and the consequences were felt by every family living around the property. We believe it is important for others to be aware of how Scott at Alder Property Management Firm handled or failed to handle a situation that had a very real impact on our daily lives and sense of security. It is our hope that sharing our experience may encourage more accountability, better responsiveness, and a stronger commitment to supporting the neighborhoods in which they place tenants.

We have used Alder Property Management to rent out our home in SE Portland while we were living in…read moreanother city. We entrusted Scott and his team to take good care of our house and deal with the tenants. Every step of the way, Scott and his team were professional and helped ensure that our house was taken care of and our tenants were happy. Living over 1,000 miles away, we needed a company that we could trust and we found that with Alder Property Management. We have referred our friends and they love working with them as well. This is a great company to entrust your property management needs to.

KJK Properties took over management of one of our rentals that had been mismanaged by another PM…read morecompany. When KJK came onboard, the house, both inside and out, was being destroyed by the tenants and their high energy dogs in a multitude of ways. Before hiring KJK we interviewed a number of property management companies. By the end, there was no question that KJK's owner, Kathryn King and staff stood out from the rest as exceptionally professional and highly informed about the most recent City of Portland landlord tenant laws. A win-win for everyone as long as everyone involved is acting in a responsible manner. Unfortunately the tenancy that KJK took over left the house a complete and total disaster. I've attached a few of the pictures below. These tenants, ELISHA M. and MEGAN W, unfairly left scathing reviews of KJK on both Google and Yelp when they got the 'Move Out Inspection' report that documented the filthy state they left the house in. The house (that had been fully painted with all new appliances and updates after the 10 year tenancy prior to this tenancy) was left a complete mess - trash /junk everywhere, pet excrement all over the basement are just a couple of the many examples I could give. Just to remove the junk and trash they left all over the property cost us $1200; $1600 to clean the filth and gunk they lived in and left for us to clean; Thousands of $ to restore the yard and irrigation system the dogs destroyed and the tenants left in piles. Unfortunately for us, I could go on and on. Sadly, as in this case, the Review system is flawed - there's no way to stop people from weaponizing or writing fraudulent reviews. For example, these tenants allege that KJK 'unfairly' mailed them a bill for the cost of damages. However, KJK did what we hired them to do - manage the end of the tenancy. The law very clearly dictates the guidelines property managers must follow. To do the 'Move-Out Accounting,' KJK simply followed the steps dictated by law: Compare the 'Move-In Accounting' and the dozens of associated pictures required as documentation, with the condition the tenants left the house in, also with the dozens of required pictures for documentation. Some of which I've attached to this review. If these tenants had simply picked up/ cleaned up after themselves and taken care of the property as any self responsible adult would, there would have been no bill to send. These tenants also allege that I the owner 'peek over the fence' and 'make unannounced visits.' First of all, it's illegal for anyone, including an owner, to come unannounced to a property under tenancy. That most certainly never happened. And why they think I the owner with 3 young school aged kids and a small business to run have nothing better to do in my day than spy on one of my rentals is beyond me. Perhaps there is an addiction problem in the mix with these former tenants? If so, that would actually explain some of the unfortunate things that happened under their tenancy. This group will soon find out when I take them to court for their damages to our property, that allegations must be supported with proof of some kind. Otherwise in the end it all comes across as what it truly is.... A group of irresponsible, immature tenants and their lies about being done to. When what really happened, is that these people didn't care one bit about how they treated our property or about their mess that they left for us to clean up.

Horrific company... they took over our contract the last couple months we lived on the property…read more.. they and the predator landlords that own the house lied on a bunch of "damages" they claimed we're on the property... It is very obvious that the company/landlords look to take advantage of renters to upgrade the property on the renters dime and not their own... maybe they are better with other properties and maybe our situation is Landlord driven... But do NOT rent the property on 5035 N. Minnesota Ave. in Portland... not unless you like invasive Landlord's driving around the property peeking over the fence... Making unannounced visits... Because that happened too. Their Maintenance Guy, who would stop by on occasion... Even told us that they make cheap repairs that don't last to save money despite multiple attempts at suggesting they do better repair work.... Nightmare property.

I've been with H&T for over five years now and have looked no further. This mom & pop style…read moreproperty management company is what you want if you are looking for clear, responsive management that continually takes both owner and tenant into consideration. As a landlord, the people part is the hardest in my opinion. I was happy to find a management company that works with the tenants and often finds middle ground solutions to issues that arise. Good tenant/good landlord relations. Tenants stay and bills are paid. Reliable reports and deposits.

Hanover and Townsend is a really reliable and trustworthy rental management company. Eric Lozano…read moreand his staff managed our rental house for 2 years and took very good care to screen the tenants and always deliver the rents to us on time. He really knows the Portland rental market well and was able to negotiate a fair, great rental price for us and our tenants. Whenever there was a repair issue that we needed help with it was promptly taken care of and the charges were very reasonable. He charges a flat rate fee and keeps everything simple. At tax time we promptly received our documents from the office manager which was so much appreciated. We highly recommend using Hanover and Townsend if you need a dependable and knowledgeable company to manage any and all of your rentals.