I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

I talked to Lena P today about their PM services. she was very nice and spent 45 min talking about…read morevarious things about what they do. I have a current PM and I was considering switching soon. If you are looking for a PM try Barnaby PM.

I've been working with Linah for over a year now, and she's been an invaluable partner in my…read moremanaging my property. I'm a remote landlord and Linah has been an absolute godsend! I am so thankful to have found her on Yelp two years ago, and want to make sure I pay it forward to other folks in this community looking for a property manager. On a monthly basis, Linah sends me a comprehensive income statement, including photos of receipts for expenses that the property incurred. For bigger expenses, Linah diligently gets quotes, shows the quotes, and recommends the best course of action. She also cares about the properties themselves, keeping track of when we're supposed to clean gutters, update the landscape and do maintenance and repair work. When there are issues, she level sets with me calmly and with recommendations in mind, so I've never felt like there's been any real headaches with owning this property from afar. I resoundingly recommend Linah at Barnaby Property Management and I'm looking forward to more years of working together!

Inappropriate inaccurate listings that are way overpriced compared to houses in the surrounding…read moreareas. Their niche is that they fill homes with wholesale furniture that looks expensive so they can justify charging 3x what they should and offer to have it fully furnished. Would not rent from them, would avoid if possible.

Kevin Swan has been a wonderful partner to work with. He is responsive, dedicated and genuinely…read morecares about partnerships and strong relationships with his vendors. His company revolves around creating the best experience for his customers. Ibis Properties is my first go to when I have a housing need in the Portland area.

Currently a tenant for one of their properties for over a year. At first any issues and questions…read morewere handled professionally and promptly. Unfortunately, we currently have two different ongoing issues that have been ongoing for several weeks without any responses or updates. 1. They refuse to properly address consistent illegal parking on their property for over a year 2. One of our recycling bins has not been picked up for over 5 weeks (Zero updates since week 2) It seems when issues are too inconvenient for them enforce or solve they would rather stop responding entirely instead of taking accountability and responding to their tenants.

Unresponsive and unprofessional. Lagging in time to get…read moreanything done. Defiant attitude does not serve them well.

don't waste your time. I tried to make an appointment for a listing on Zillow. no reply there at…read moreall. they canceled the appointment after calling and leaving messages trying to reach someone, finally I got someone on the phone who made an appointment, great, meh not so much. couple weeks later it was canceled and no appointment was made to reschedule again after multiple messages were made to their office. they clearly don't care about renters. I read the reviews before trying to make the appointment so I see there are multiple red flags for renters. Not worth it.

They have not returned my phone calls..I have called everyday for 3 weeks, left messages with…read moremultiple people each day. Nothing. I already paid to apply for a house and I have not been able to see it after 3 weeks. This is so frustrating!!

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

The absolute worst. Every single employee I've spoken to (in the rare instance one of them even…read morepicks up or responds to a message) has been uncaring and rude. They've let the building (one they purchased several years ago from another management company, yet they haven't bothered to change the sign in front of the building) go to shit. The building and its surroundings filthy, and there are constantly fire alarms beeping, a broken call box, and is not surrounded by dead foliage. They NEVER pick up the phone (most numbers on their office directory are totally dead), nor do they respond to emails. On top of all of this, they've raised our rent without ever providing us with notice. The charming apartment I moved into years ago was once run by a competent, reliable company. These slum lords have transformed my home to a miserable pit.

I love the apartment that I'm living now. The apartment people are very helpful and greeting. I'm…read moreglad that I have lived in such a wonderful apartment

They are hard to get ahold of and speak to an actual person. It will forward you and then ring or…read morenot ring at all but 100% of the time goes to voicemail and you don't hear back.

Note that there are only two positive reviews here and both are from owners. All other reviews are…read more1 stars and not a single positive rating from a tenant. After only a few of months under this company, I feel 100% confident about adding another abysmal review to their collection. I was feeling this way after only a couple of weeks but I decided to wait and give things a chance to improve. They did not. In fact, they only got worse. EPM has been negligent, predatory, unprofessional, and dishonest since the first day they took over from my landlord. I've been in this house for 5 years and haven't had a single problem but since having to deal with EPM I'm considering pursuing legal action. All my previous landlords have sang my praises, I've never been late on rent, and I always take really good care of the property. Early this year, I found a significant health and safety issue that needed to be resolved. My landlord hired EPM to handle the logistics and they have been horrific. I can't give more specific details now because I'm not sure what my attorney will advise me to do but suffice it to say that if you're a tenant, EPM will ignore all of your questions, force you to pay rent while you're unable to safely live in your home, refuse to even speak to you about rent reduction for that time, and then will try to add extra fees to your rent without notice. I think they're just hoping most people won't know how to combat stuff like this, which is an all-too-common tactic amongst shady PM companies. To call out individuals, I've had the misfortune of being in contact with Cyndi and Jona, both of whom have been an absolute nightmare to work with. I get the impression that Cyndi actually coaches her employees to treat tenants like trash, as a practice. If I am given the OK to post details later, I will add to this comment so people know what to look out for if they're in a similar situation. For now, I'll just leave this sincere warning: IF YOU ARE AN OWNER WHO CARES AT ALL ABOUT THE STATE OF YOUR PROPERTY OR THE BASELINE HUMANE TREATMENT OF YOUR TENANTS, DO NOT HIRE EPM. IF YOU ARE A RENTER, AVOID THEM AT ALL COSTS.