I went to this salon on Friday morning, March 27, 2025, hoping to find my new nail spot since I'm…read morerelatively new to Victoria. What I experienced was not just bad service -- it was alarming and unsafe.
For context, I keep my nails very basic. I only get a gel manicure, no tips, no designs, nothing fancy. Despite the salon not being busy (about three customers and multiple employees), I waited 10-15 minutes to be seated and another 10-15 minutes before my pedicure began. The salon was steaming hot, and I was sweating the entire time.
The pedicure itself was fine, but when I stood up, staff pointed out that my toe had been smudged and laughed among themselves instead of fixing it -- no apology, no attempt to correct it.
Then things got much worse. I was sent for my manicure and was never once asked to wash my hands. My nails were painted while nail buff dust was still all over my hands. The tools being used looked worn out and not sterilized, with visible debris and skin still on them -- draw your own conclusions.
Within five minutes, the technician cut my finger so badly that I was bleeding all over the table. When I started bleeding, she rolled her eyes and acted as if it were my fault. No apology. No concern. She applied a yellow powder directly to my open cut without explaining what it was, even after I asked. Later, my finger became black and yellow and looked infected, which was honestly terrifying.
The manicure itself was awful -- no shaping, polish already fading within days, and product left all over my skin, leaving my fingers stuck together. This was especially upsetting because I had my best friend's wedding the very next day.
I checked out bleeding, sweating, and clearly distressed, and was charged $134. I was offered no apology, no explanation, no discount -- nothing. I still tipped 25%, and there was still zero remorse shown.
This salon destroyed my 25‑year‑old hand on a Friday morning. What happened here goes far beyond a "bad manicure." Between the lack of basic hygiene, the injury, and the complete lack of professionalism, this place feels genuinely unsafe. In my opinion, it should not be operating in its current state.
I will never return, and I strongly caution anyone who cares about cleanliness, safety, or their health.
