We got our bearded dragon here and we had such a great experience! The staff is incredibly…read moreknowledgeable and helpful, and we left feeling very well prepared to care for our new pet!

I purchased 6 Galaxy Rasboras and 6 Harlequin Rasboras. I acclimated them the same amount of time,…read moreabout 30 minutes. The Harlequin Ras boras did fine, the Galaxies all died. I brought in a sample of my water(had aquariums for over 20 yrs.) and the water tested out fine, a little high in salt as I have a softner for my well water. There are 8 Zebra Danios in the tank as well, they have been in the tank for a few months. NO REPLACEMENT FISH WERE OFFERED!! THEY SELL SICK FISH!! DO NOT BUY FROM HERE!! SO DISAPPOINTED!!

They overcharged us for dog food on their current sale. No signage or ad statement but cost us 20…read moremore

After coming to terms with the fact that our pug may have a food allergy; we decided that we would…read morebegin the process of switching their food to a grain free option. We researched several brands online and decided to give one a try. After checking that manufacturers website for stores in West Michigan we ended up at Chow Hound. When you walk into this location there are registers off to the left, and dog food all along the wall to the right. The back of the store has a dog washing station and public restroom. While trying to find the brand that we were searching for an employee came up and asked if we needed assistance finding anything. I asked him if they carried Evo as that was one of the brands we had checked out. He said they did and took me right back to where they were located. Directly behind that was a rep from Nature's Variety and another Chow Hound employee chatting. We checked out the different options and were trying to decide what we wanted to do as we were not 100% sold on switching from Fromm. The lady from NV told us that if we needed any assistance that they were there to help. She ended up giving us a sample of their products and began to tell us how there's were different and similar to Evo. I told her that we thought our pug had a food allergy and she went further into what the allergy could in fact be. I know she doesn't work for Chow Hound but she was amazing!!! Once we selected the brand and food we wanted to try out we proceeded to the check out lane. At the time only one lane was open but another employee quickly came up and opened another. The checkout process was very quick and easy. They do offer a rewards program but I did not inquire as this is a local business and I am from the Indianapolis area. BUT next time I am up here (and if I lived here) this would be the place I'd get all my pets supplies.

Staff is polite and knowledgeable. Stores do not carry some cat food varieties and sizes.read more

My vet no longer offered any grooming services this year so I had been on the hunt for a place…read moreclose to home and thought I would try petco! I had a great experience, staff was super friendly, took great care of my pup, and gave her lots of love! She doesn't allow us to trim her nails so having a place I trust is amazing! I will say they should give better direction if the appointment is before open store hours because I wasn't sure what to do but ended up just going right in!

I had a very pleasant experience here! Brought my dog in for the walk in nail trimming (times are…read morelisted on website). I went right at the beginning of the day on Sunday and was able to be seen right away. The worker was incredible gracious with my dog who doesn't enjoy nail trims and has some separation anxiety. She let me go back and hold her to help make the process smoother. Despite my dog being fidgety, she was super kind throughout. The store was clean and they have fun "cookie" treats you can purchase by the register (which my pup loved eating later). Will be returning!

As new pet parents, my boyfriend and I have found that Chowhound is our favorite place to get…read moresupplies for our kitten. They are a locally owned business that we really like to support. This location is new, clean, and always well-stocked. The employees are all super friendly and always ask if we need help finding anything and are happy to give advice based on their own experience, as most of them have pets of their own. They have items for dogs and cats, of course, but also things for small furry pets and even have some small furry pets for sale! They also have cats that are ready for adoption inside the store which are fun to check out whenever we visit. Chow Hound has a self-serve dog wash which seems like it would be really convenient if you didn't have the room or facilities available for that at your house. The variety of products they stock is kind of mind-boggling and I see something fun each time I visit. We love their selection of canned cat food; they have really high quality stuff that you can't get at a regular grocery store. There are plenty of toys, treats, and accessories for all pets too! The store is laid out nicely with low shelves so you can see where everything is pretty easily, unlike some other pet store chains I've been to. The store is super clean and really bright and I always feel happy when I'm there! They have a rewards program that allows you to earn points for every purchase and each time you earn enough points, you get a $10 off coupon. We haven't earned enough points yet, but it's a nice incentive. As others have mentioned, prices at Chow Hound might be a little more than Amazon or other national chain retailers but we like to support this local store in our area. I definitely recommend checking them out for pet supplies!

My pup juniper had such a great visit at Fido and stitch! It happened to be her 7 month birthday…read moreand when I mentioned it the staff gave her a birthday bandana which was so unexpected and kind! They were so lovely in asking if we were in looking for anything specific and about allergies before offering her some small treats. She loved perusing the treat and hide and bone bar. It's a small store but they also offer grooming and all of the dogs there seemed so happy. We will definitely be back and love supporting local!

If you care about your dog's wellbeing and your own peace of mind, I would strongly recommend going…read moreelsewhere. I brought my 9 lb dog in for a basic wash, dry, and trim on 3/25/26. When I picked him up, I was told he had been injured during grooming--the groomer cut his paw pad, causing significant bleeding. I was advised to take him to the vet if needed and was assured I would be reimbursed. The emergency vet visit cost $430. I was told a reimbursement check would be ready within one week. Instead, I received no updates and had to initiate every follow-up myself. I was given conflicting information multiple times about the status of the check (ready, needed a signature, needed to be drafted), which felt very disorganized and dishonest. Without my agreement, they eventually decided to mail the check instead of having it available for pickup as originally discussed. I did receive it, but it arrived 9 days later than promised. I was also asked to re-explain the situation because they had "two injuries in the last week," which is extremely concerning. Accidents can happen, but the lack of communication, accountability, and follow-through here was unacceptable. I will not be returning

I haven't checked out or really shopped at any of their other local locations but I've never felt…read morethe need to since not only has this store always been well stocked with anything/everything my kitty girls need, it's also full of helpful and kind staff who go out of their way to make sure anyone in need of assistance can get it. I plan on going to this location as long as I can, even if it eventually becomes slightly more out of the way. They also have one of the best rewards systems I've used around in my opinion.

Ordered online, ready same day! Pulled into parking spot. Let them know I was there. Walked out…read moreand put my order in my car. So convenient.

Their training of young dogs was fine, but the ancillary services available later aren't worth the…read morecost. Young staff member lectured us if we were a little late, claiming we were throwing their whole schedule off. Rarely were there other vehicles or customers there, so I'm not sure how that was possible. Their services usually took 5 -10 minutes, with every minute of it seeming rushed, adding anxiety to our dog. Staff member didn't appear to have maturity to handle challenges, or interested in our dog. Based upon what staff we've met, you might get a good experience, but you're just as likely to get told that any problem is because of you or your dog, and they can't help you. Oh, and they pre-charge for the services, so if you don't have a good experience, well, that must be because you did something wrong. Pleasant for their accounting, not so much for your dog.

I took Adult 101 with Parker and had a great experience! She was very knowledgeable and helpful…read morewith the basics of training. I like that the classes are smaller so the sessions feel more individualized and my pup was able to train without major distractions. I would love to see more classes available after 5pm or on the weekends to access my work schedule.

We couldn't be happier with our adoption experience with Pet Tales! I completed an online…read moreapplication and received a call from the rescue within 24 hours. The volunteer asked me to contact my vet's office and give the staff permission to give them information about our care of our dogs and our cat who had recently passed. Once we were approved to adopt, a foster parent called to schedule a meet and greet. The cats were so healthy, well cared for and happy! We adopted a brother and sister who were well bonded. I have shared contact information for the rescue with friends who are interested in adopting

Today is #ThankYouThursday and I want to thank Pet Tales Rescue for the work they do to foster and…read moreadopt out pets to loving homes. The rescue is entirely foster-based so they don't have a physical location. I had been following a few local rescues on social media as we were interested in getting a second cat. Every day I'd show Nate another set of photos of cute kitties asking if he wanted to meet them! I eventually filled out their adoption application with the idea that we'd be ready if we found a cat we wanted to meet. Once I saw "Kiwi" a little tortie cat I knew I wanted to meet her, so once our application was approved and our vet references checked, we were connected with the foster who set up a time for us to come visit. She gave us all the info about Kiwi who we were approved to adopt, so we went and picked her up a few days later and now we can't imagine our home without her. Thanks, Pet Tales Rescue!

False advertising and a disappointing experience…read more We came in as a group interested in meeting and potentially adopting a puppy. We were told that if a puppy was awake, we would be able to play with it. However, when we asked to meet a puppy that was awake, we were told no because that puppy had "played too much today." We then picked another puppy we were interested in meeting and were told no because we were "a big group." What was frustrating was that another family who arrived after us was placed with a puppy to play with because the staff selected that puppy for them. That family did not request that specific puppy, while we were told we could not meet one we were interested in. Our group was a family of four, and the other family had three people, so the reasoning did not make sense. The staff member then asked if we were "really looking to adopt." I said yes, but after this experience I decided I would not be adopting from this location. She explained that we would still have to be approved, which I completely understood and had no issue with. The issue was the inconsistent treatment and the feeling that we were not being given a fair opportunity to meet the puppies. This experience left us feeling like this place is not focused on helping families find and adopt puppiesFollow-up to your response to my review: I want to clarify a few details. The other family did not have an appointment -- they were actually teammates of our daughter from her softball team. We were there separately, and we were interested in meeting a puppy because we were seriously considering adding a new dog to our family. Our goal was to bring home the golden puppy as a playmate and companion for our 1.5-year-old lab. We were not there just to visit or play with puppies; we were genuinely interested in adopting. The frustration came from feeling like we were given different information and treated differently when trying to meet the puppies. We understand that there are adoption procedures and approval requirements, but we would have appreciated clearer communication and the same opportunity to interact with the puppy we were interested in.

We drove a half a hour to see a certain puppy just for them to tell us we have to wait a hour. We…read moredid and as soon as the time was up. They let another couple come and see the puppy instantly. I asked the staff about and they said I could just see a different dog because the other puppy was busy. I wasted a hour on my life for nothing. Staff is very unorganized and don't communicate with each other. Also the owner is so insanely "childish" by the way she talks to customers. Won't be coming here again! **RESPONSE TO OWNER** Couldn't you have told us there were people who had an appointment instead of just letting us wait? Also, the people who "had an appointment" were high schoolers and we were looking to buy right then and there.