They lost my favorite suit jacket, telling me this 2 days before an international trip where I desperately need that jacket. What's worse is, when I first came in to pick it up they didn't tell me it was lost, they said it was sent back for "recleaning". When i came back three days later, they said it was lost. They said it will likely turn up "in a few weeks" when someone realizes it doesn't belong to them and brings it back to the shop. "just buy another one" she said, on a Friday afternoon. Right. I offered to help them call everyone who had picked up an order in the last 3 days, but they said no, it will turn up. I offered to help them find it any way I could, nope, they don't give a crap at all. I'm so disappointed. It's July, women's tropical weight wool jackets are not in the stores and there's no way to order one online. I'll hold out some hope that they'll find my jacket one day, but I'll never use them again. read more