Very poor service I call at 630 pm the gentleman said they would arrive in 30 minutes didn't show up until 1130 pm the went up on the tow 75$ dollars wow what kind of service is That not professional at all if you quote someone one price you should stick to that price. Don't allow your driver to make a change in price once they arrive. That's bad horrible service. read more

I read reviews but never write them. Until Today. After a long day of travel I found my car had a flat tire at the airport. It was late and the first tow company came, took one look at my German cars spare tire and said "you need a tow home". I am alone at the airport at night and felt unsafe. I called V and U and they said they would arrive in 15 min with equipment to inflate my spare. 1) they arrived on time late at night 2) they helped locate a nail in my tire and inflated it 3) they tested for leaks 4) they were polite and caring and nice to me 5) and here is the kicker! They asked if I would call them to make sure I arrived home SAFELY! And the father :daughter team That came to help me offered to meet me if I had any problems on the way home. I am sharing this with the public because I was so impressed with this company. thank you V and U! read more

I really hope people read this and STAY AWAY from these guys... I had a breakdown 4/26/17, and my service contract provider offered roadside assistance and sent these guys out to tow me to a shop. At 5:00p, I was told that a driver would meet me in about 45 min. My roadside assistance called me on two separate occasions to see if the driver had arrived, and they finally arrived around 9pm just to tow my all-wheel drive car without a flatbed, or the wheel dolly for the rear end. They ended up destroying my center differential. Upon arrival to the shop, the driver hit a curb and knocked half of my car off the dolly damaging the underside of the vehicle read more

See all

#ALERT. Don't use this towing company. They will brake your car and you will have to take them to court as I did. We won the case and Victor Ureta , one of the owners has stated that he is going on Bankruptcy. This is #theworse service. He knows how to get $$from honest people. #beaware if you decide to use them make sure you take pictures of the way they towing your car. read more

So Today I Get A Flat Tire By The Old Walmart.. I Need A Tow just Around The Corner Cause It's Raining And It's Only Around The Corner On The Other Side Of the freeway, Passed The Homies At Blunts And More-. I CALL MY INSURANCE COMPANY CAUSE I HAVE ROADSIDE COVERAGE THEY SAY ITS GONE BE 2hours. I'm Left For Two Hours In A Roadway And Drive-Thru. When The 43min Hit I Call The Number That Was Texted To Me By Mercury Insurance He Say A Few Mins I Say Ok. Then I Get Another Text Of Where Are.?.? Send Me The Location.. I Did Not Know Who was Texting Me..??... I Then Call My Insurance Company Back -MERCURY- To Verify Who,What,When,How.. Before the Tow Truck PullUp Asking questions. I'm Not Trusting Nobody Now I'm In A Bad Location I Need Proof U Here To Help and Not Hurt. So After She Says The First Tow Truck Canceled And The two Hour Truck I Was Asked To Wait For Is Finishing Up If You Still Need Help. YES I DO.. Ok He an Hour Due To Rain Away And Heading Your Way. I Guess Thank U. Then This Company PullUp.. He Back Up To Me. I Yell They Said You Canceled..?.?. He Look At Me And Say- WHO ME ? Naw.. Hook me up and we going around the corner. We half way I explain again for the rest of the ride of who I called and of what I needed help with. I NEVER CALLED THIS COMPANY MY INSURANCE DID. We Get To Drop Me And The Car Off.. HOUSTON WE HAVE A PROBLEM. I'm Thinking It's Like AAA SIGN AND GO HELL NAW.. THIS dude say $100.. For What For Who From Who? My Insurance Covered It. THATS WHO CALLED YOU.. He Say No. I Say Cool Hold On We Gone Handle This In The RAIN.. He Hop In The Truck I Hop The Truck You Gone Hear This. It's On Speaker IPhone14 So U Know..Apple For Life.. The Agent That Answer Was The same lady that just told me two hour wait.. The Same Lady That Took 10mins Verifying My Policy Before She Even Sent A Tow Truck Message. SO I KNOW SHE KNOW I HAVE FULL COVERAGE ON ALL MY VEHICLES.. She Say No.. YOU HAVE PLENTY OF COVERAGE.. I Look At Him Like Dinka From Barbershop -I KNOW U HEARD THAT-... He Say Hold On Call His People And Hand Me The Phone.. I Then Explain To The Guy I Have Shakira On The Speaker Phone So We Can Resolve This. She Start Talking And He Start Talking Too... I'm Like Sir We Gone Let Her Talk. Lady's First.. That Pissed Him Off he Kept Talking I Told The Driver He Tripping And THEN PROVIDED PROOF OF HOW THEY WAS DISPATCHED OUT TO Me. Closed His Door And Stood Talking To The Lady ASKING FOR A supervisor For Help... The tow Truck Driver Pulloff.. I Run Out of the rain to my vehicle and do the same cause my car been ready.. Facts.. I Don't Have Time For This.. MicDrop A read more

See all

I've used dude twice now for the same vehicle. Each time it's always been a fair price and has always showed up on time. He also shows up courteous and polite, so that always helps me to continue to do business during the situation and in future reference. read more

V&U Towing Services - Dude has always been cool With reasonable prices. - Towing Near Me - Oakland, California

I recently used them in Martinez California had 2 tows I paid with company card no issue ,When I got the invoice the invoice was shorter than what they billed me I've been trying to call them repeatedly and I keep getting these dispatchers who don't know what I'm talking about and cannot get ahold of a manager to speak to Due to the fact that don't start until 10 and then you need to give in 2 hours to get up and ready so call them by lunch and then when you call them by lunch they're busy very poor managing very poor admin service .. physically the tow was great service was godd just admin issues and Managers are lazy wise they fall under par I would give him a 0 at a 10 Do not use them if you have a company need an invoicing.. read more

What an amazing service. Alan, the owner, went completely out of his way to help me in any way he could. He came in record time, worked with me to have the car towed for over 45 miles offering me a stellar discount. On top of everything he also gave me a ride after dropping my car at the shop. He is small business owner and he should be very proud of his company. Thank you Alan, may god bless you, your family, and most importantly your amazing business. It just does not get any better than that! God bless you! read more

On Wednesday, December 9, I had called multiple towing companies for towing service needed for my vehicle to a long distance. Other towing companies were unreasonable in their offers. This was the only towing company that gave a reasonable, competitive price. The driver arrived in a timely manner. He was friendly and courteous. I appreciate the great customer service that was provided during both the handoff of the vehicle and delivery of the vehicle. The vehicle arrived to its destination in the same condition as before it was picked up. Thank you, V&U towing services for a safe delivery of my vehicle. read more

There is good reason this towing "service" is rated poorly. My wife and I had a flat tire just outside of Oakland. V & U was dispatched to change it (the lugnuts were just too tight for my aging body). After 1/2 hour, we checked on the tow job and were told the truck was "in transit". aForty-five minutes later, we checked again, and they told us that we weren't in Oakland, so they decided not to make the trip. They gave us no notice...just decided not to show up. Fortunately, we found a towing service in Lafayette that took care of us promptly. You can find a better tow service than this....and you should! read more

Last night I left my light on in my vehicle while doing some late night errands. When I'm ready to go home my car is completely dead. It's raining and everything that seemed that could go wrong was. I called V&U and the dispatcher was very courteous. They gave me an ETA of 30 minutes but were actually there in about 15. Once they arrived to my vehicle Moises was quick and efficient. Over all a pleasant experience to an unpleasant situation. Price was very affordable as well. read more

They charged me 80 bucks!!! Got to me in less than 20 minutes!! Everyone else was trying to charge me 200 and up

The worst,ghetto,unprofessional towtruck company I've ever been to in my life! The owners a crook and con artist I got my car towed when I came to pick up my car the yard looked like a strait junk yard ,nasty ,filthy and dirty.Not only that my stereo was missing and my car was all dirty looked they dropped it in a puddle of mud. They also damaged the bumper.The owner in the office and the other worker in the other office could not help me with anything.Not only that but they had one guy passed out on the couch with no shoes and no socks all I could see was dirty feet stinky feet he stunk up the whole office I almost threw up I don't know how people like that stay in business. There trucks are all beat up and ran down looking.Do your self a favor and don't us this company go to any other tow company in the the bay area scamers! read more

Wonderful! They responded really quickly and sent Manuel out within 20 min. My truck was stuck in a precarious position and needed more effort to free it, and Manuel was super patient and careful so it wouldn't get scratched. Really appreciate their services and the price was reasonable too! read more

If I could give negative stars I would. This company told my insurance they will be there in one hour. At one hr 15 I called them and politely inquired as to where they were. I was given the runaround by someone whose accent conveniently got really bad all of a sudden and he hung up on me. I called back 5 minutes later and said I am sorry we got disconnected. He said yes your driver is on the way I said I will call you back. I said how long and his accent got horrible and he hung up on me. I called my insurance company and while on hold v&u called them and said sorry no drivers available. I finally called AAA and they were there in ten minutes read more

ZERO STARS for "Vindictive and Unhappy Towing Service!" Unfortunately my insurance company picked them today when I needed a tow. V&A said they'd be there for me in 45 mins. 1 hour later my insurance checked with me to see if they had arrived, and they had not. V&A said they'd "be there in 15 mins." 30 mins later, no V&A tow truck. My insurance called me again and I told them I hadn't heard from V&A. They called V&A and said I'll hear someone soon. The driver calls me and says he is "a few blocks away....be there shortly." 30 MINS later....no tow truck! Unreal. Another 45 mins later Victor for V&A got on a conference call with me and my insurance. He flat out LIED and said, "my driver is right in front of your place." Whaaaaat?? Unreal. I confirmed the address with the driver and he wasn't there. This is such an unethical company. PLEASE DO NOT USE THEM! After OVER 3 hours of back and forth with my insurance, dispatch and the driver....I demanded another tow company. So many hours wasted that I needed at an auto shop. I filed a complaint with my insurance about V&A and said that if they don't drop them as a referral company, I'll change insurance coverage. This is a nightmare company. All the 5 star reviews must be employees or their friends/family. read more

Showed up over 45 mins late and after me getting frustrated call center had an attitude and lied and said that there was a 45 min window when the original time they gave me was an exact time. THEY BROKE INTO MY TRUNK STOLE ITEMS OUT OF MY TRUNK AND THEN SAID THEY NEVER RECEIVED A KEY. The body shop they delivered it to found part of the key in the trunk cylinder. My skates that were $600 are missing among other items and the key is over $500.00 DO NOT USE THESE PEOPLE CURRENTLY IN THE PROCESS OF SMALL CLAIMS COURT LAWSUIT! read more

I manage a loft building in Oakland and i can tell you that it is really hard to find a dependable tow company. well until i found V & U that is- Victor and his crew are always just a phone call away. I have had to call them in the middle of the night and they are very responsive. I finally decided to use then 100% as the buildings tow company. I called Victor up and he came over with custom signs so that tenants and visitors would know the no parking zones. Awesome company and i'm very glad i found this type of quality service in oakland. read more

I was in dire straits, having had a giant 28 foot long and 14 foot tall RV delivered to me and the mover saying it was impossible to fit it in the driveway it was to be stored in. Illegal as it was to have it parked on the street even for one night, time was of the essence. I was fortunate to have been passed through to V&U, who came by, scouted the situation, and were very quick to get the gear necessary for the move on a very tight deadline on a Saturday afternoon. What was turning out to be a nightmare they made painless, and they performed a miracle in getting it to fit in a space with only a couple inches of clearance on either side. Their attitude throughout the process was impressive, and while the task was daunting and grueling for them with all the micro adjustments needed, they never once flinched from the task. I couldn't have been happier with how they saved the day. read more

After calling some other company, I had made an appointment with them for next day towing job to the next city), and when the scheduled time came, I received a call telling me that it would at least be another hour before they show! I couldn't wait that long at all. And then I found this company. There are a few reasons why I am so elated with this spot: 1. They told me that they would be there in thirty minutes, and they were there in seventeen. 2. They were way cheaper than the last place that quoted me. 3. The man that arrived with the truck was very friendly and helpful. Not realizing that my trucks battery was dead and that I had to push the truck out of my underground garage, he seemed very patient and understanding of the situation. All in all, this place rocked. I called, they came , the dropped her off, I paid, and all is well. If needed, I will use them again in the future and recommend to all. read more

Terrible, terrible, terrible customer service. Called at 12:30, and was promised service by 1:30pm. I call them around 1:35 asking where the truck is, and am told it will be another hour until the driver is here, as he has "a leak in one of his tires". I ask when they found this out, and they said "oh, about 45 minutes ago". When asked "why ddidn't you call me?" they had no answer and told me to call another company. So I did. Never again. read more

Zero stars!!! This company has left me waiting for a tow truck for 2 1/2 hours and will not answer their phone. Avoid at all costs! Do not use them if you are in need of help! read more

My boy that owns a local shop Absolute Truck and Body recommended this tow company to me about 5 years or so ago because I'm a picky person who likes to request the type of tow I need because some of my vehicles have suspension/rim and tire, and some are just work trucks. They pretty much can tow anything, weather you have a high end ride and need a flat bed, or if you just have a regular work truck, they can tow whatever, and give you a good price. I have never been left waiting more then 45 min, even when I was in Palo Alto one day. With well over 20 tows from these guys, I wouldn't recommend anyone else for a better service or deal in town. read more

Probably the cheapest service you can find, also means it's the WORSE!!! The operator said "15-20 mins someone will be there". I waited for 30 mins and see no one's coming. I called again, the operator assured that the tow truck will be there in 5 to 10 mins. I waited and another 30 mins passed and no one show up. I called again and this time he said "almost there". I lost my patience and just want to scream at the guy when he arrived after the total wait of almost 2 fking hours. If you're busy just quote me the correct wait time so I know to call others. No more business from me and anyone else that I know. I rather pay a higher price for a quick service than just wait in madness for a cheap price and service. read more

Best towing service.Good prices .satisfied today they moved my car from Oakland to Richmond for the cheapest I found at the moment .Highly recommended read more

I had a travel trailer that needed to be backed into a very tight driveway with a significant dip and very little clearance, the driver who originally brought it down (different company) tried a couple times but gave up. V&U was able to come over on short notice and were amazing. They were dealing with a layout that looked impossible, but they never once voiced concerns about having to call it quits. They kept trying, carefully adjusting the angle many times until they managed to fit the trailer in just right. They were resourceful, friendly, and committed, and I'm extremely grateful for what they were able to accomplish! read more

Excellent!! We called about 10 places, literately! They did what they said and were there exactly at the time they said. We even got a fair reasonable rate from Orinda to Berkeley, much much lower than ALL the rest of the people we called that tried charging $100-200 more. The technician was very courteous and professional. I had a broken axle, not an easy thing to hitch and load. Please use them, can't recommend any better!! read more

I was misled into thinking that they would 'give me a good deal', but then they were late, really late and when they finally found me and spent less than 10 minutes jumping my car, charged me $120. Rip-off. read more

Very unprofessional company! I called ahead to get a tow from hayward to San Ramon and they quoted me 200 over the phone. When the driver showed up the bill said 380! I told him I was quoted for a lower price and he started coming up with excuses that it was $50 to show up, still not equaling the original amount but that I could call in to dispute the amount. After calling in the to the office the lady said they charge a fee for the miles to drive to my house as well as to return from San Ramon which was never told to me. So many made up hidden fees that was not discussed at the time of me calling in for the quote. I would never do business with these people! This is my first yelp review ever and they lied so much I had to warn other people, terrible business! read more

I called a company that was listed through google for a tow truck to come and get me car from Hone Depot in East Oakland, Ca. at 3:57 pm on 6/04/2021 and the Lady that answered the phone dispatched the call to where I was, she did tell me that it will be about .45 min to and hour, time went buy and i had to call the phone number listed on google search again and I stated to the company, look I've been here waiting for almost 1 and 45min. i was mad at that time she placed me on hold and then came back about 20 minutes later and stated to me that the driver was just dropping of another car and will be to my destination in 15 20 min. still no driver I called the company back (at this point I'm assuming this is some one that V&U contracts through . still no A&U, I placed a call back to the Company A&U contracts with and the rep. stat that the driver is not answering, she then gave me the number to the tow truck driver which was 510-206-3085 . then I call that number a couple of times the the person answered the phone which was Victor and he replied who is this and i asked him what he meant not knowing what's going own i asked him what do you mean? i said I've been waiting for hours for you , then he asked me are you the one at the Home Depot Parking lot , i said yes , he then repeated over and over I'm sorry, I'm sorry. I've waited just shy of 3 hours and i want my refund. i will be filing this with the BBB and who ever else DO NOT USE THIS COMPANY THE DRIVER IS NOME VICTOR AND HIS # IS 510-206-3085. read more

My dumb-ass left my lights on and had to call for a jump. cost $120. so thats on me, But customer service experience was mediocre. Operator was testy when wanting information on my location and car description, told me ETA of 37 minutes but truck arrive almost an hour after the call. Driver was cool and got the job done, but never bothered to put away his cigarette. Next time check with yelp or set up a roadside assistance thru insurance. read more

I agree with the negative zero rating. The only reason we were hooked up with this company is through our insurance company. Please stay away from this company as all of the negative reviews ring true, based on our experience. Car needed towing. They initially gave us within an hour window. An hour later we called and they said they were running behind and that it would be 15 minutes. Another hour wait. Could not get hold of dispatcher by phone because he did not (or would not ) answer and his voicemail was full. Another hour and several heated discussions with insurance company to put pressure on this company (they would not answer phone) to get to us. Over a 3 hour process in the end. I might think that our experience was a fluke because it was a busy night, but after reading other customers reviews has me thinking it is the norm. Again, stay away... read more

Do not deal with buying cars from this company. Very crooked and sells you vehicles with major problems. As for towing, I cannot speak of their service but for buying any of their vehicles listed for sale, check them out fully before you buy because you WILL NOT GET YOUR MONEY BACK FROM A LEMMON THEY SELL YOU!... BUYER BEWARE! Victor is one a--hole and crooked sales person. read more

Worst service ever. It took this company 6 hours to tow my truck. The owner would not give an update on eta to me, the repair shop, or my insurance company. Horrible customer service. I understand complications, that's fine. If they would have informed me of the issues I would completely understand, but they would not answer or return my phone calls the entire day. They were completely unprofessional. I wouldn't even give it one star if that was an option. read more

TOW DRIVERS COMMIT HIT AND RUN!!! this post is for private contractors or any company that might hire this company! Also a warning to anyone who cares about their vehicles. My apartment complex in San Jose California was doing some construction on the buildings. the contractor hired this towing company to drop off storage units in our parking lots around 730-8am. I was horrified to walk out to my car to find my rear bumper had been completely ripped off my car by the tow truck driver dropping off the storage unit across from my vehicle! I called the company and sent them the pictures of the unit, my damaged red vehicle and the red paint on the storage unit they dropped off. The driver/company denied it was was extremely rude!! After I had spoken to the management about the hit and run THEY TRIED TO COME TOW MY CAR WITHOUT ME ASKING THEM TOO! I had to go to my insurance and they continued to deny it. This company allows their tow truck drivers TO COMMIT HIT AND RUNS with no consequences!!! SO IF UR A CONTRACTOR AND YOURE HIRING A TOWING COMPANY FOR EQUIPMENT AND DONT WANT A LAWSUIT FOR PROPERTY DAMAGE DONT HIRE THIS COMPANY!!! read more

See all

My car overheated and I needed a flatbed to tow my rear wheel drive from Castro Valley to San Mateo. Very polite man took my information and said he'd be there in 40 mins. Quoted me an extremely reasonable price of $120. He arrived about 10 mins late, apologizing for it which was fine since I was happy he arrived within the hour. (Plus you never know with Bay Area traffic). He said I could wait in the truck while he pulled the car up since it was windy; inside the truck was really clean. Overall, my experience with them was awesome! I highly recommend them and would call again if I need a tow in East Bay. read more

Horrible! I usually dont leave a yelp review but I just have to warn others of this company's bad service. They told me it was an hour wait. 1 hour later I call and ask where they are and the guy on the phone says that the tow truck is 2 blocks away. So I wait another 15 minutes and no tow truck. I call a second time to ask where my tow truck is and they tell me that theyre 10 minutes away. Again, I wait and STILL no tow truck. At this point I am very upset. So I call a third time asking where they are and the guy hangs up on me! So I call back and he tells me that the tow truck is 2 blocks away, AGAIN. They were obviously lying. So I cancelled it. No way am I going to pay them to do Anything! read more

I would recommend this towing service because not only are they very professional but they are reliable they do the job quick and they also have reliable prices and good customer service they are very understanding and nice. They have all the proper equipment and expirience to help you out. read more

I use this guys all the time for my dealership. Up front great prices no BS. Use them they are more then fair on their prices.

I called a tow company, and I got sent a driver from V&U towing, might be some type of third party dispatcher service. Anyway I got into a hit & run situation and my car took all the damage. The ETA was 45min but driver got there a little after 1hr (typical for tow companies). The driver Cesar was extremely helpful and friendly. He told me about possibly extra damages that may occur from pulling my car onto flatbed, he walked me through his whole process. So there wouldn't be no surprises after the tow service. Price wasn't too bad $120 given that my car was completely un moveable. These old reviews don't seem accurate, possible past drivers made the company look bad but I had no problem. I will use their service again. read more