Excellent service. I've been there 3 times, and the service was great the 3 times I visited. They…read morealso have very good rates on CDs.

Management here at this branch is outstanding! When you lead by example, everyone, associates and…read morecustomers alike are number one. Her (the branch manager) associates, all have great customer service! I never feel rushed, all business is fully explained. From the moment I open the door, I am welcomed in. Depending on the type of business you wish to conduct, you either stand in line or you sign in. The wait is never long and the customer care is phenomenal! It's refreshing to be able to do business in person! This branch is always clean and secure. you know you are valued here. If you want a financial institution that truly cares for you as a person and values the business you are conducting, plus takes pride in securing your business transactions, then Tropical Financial Credit Union is where you want to be!!

avoid this place by all means there are 1 billion percent dishonest the sales person Alan is very…read morerude and unprofessional so is the main man the manager Sam he will tell you the cars perfect but he just wants your money make sure you test drive more than once bring your own Mechanic cause they will attempt to sell you a lemon and then say all sales are final and as is MIMAI CROOKS AT WORK IN BROAD DAY LIGHT AVOID THE HEAD ACHE YOU WILL THANK ME

These guys are great, they will buy your vehicle at a better rate than carmax, carvana, etc. and…read morewill not have you buy one of theirs in return. First time ever selling my car and the whole experience was super transperent. I was informed of everything throughout the whole process. Sam is an excellent guy, If you need help ask for him.

Servicing members of the military and their family's, Navy Federal Credit Union has physical…read morebranches in most major US cities that is close to a military base or a large retiree population. My brother has been a member since he joined the USMC, and as a retiree, uses them for most of his banking needs. With two branches in Miami, we went to the closest one to the Port of Miami. I'm a member too (through him), so I did some banking while we were there. A lot of the transactions can get complicated, so the wait can be a bit long. There is a greeter who asks how they could help...any personal banker needs is directed to sit down while waiting for one of five bankers to get free. Things that can be done with a teller, is directed to a single line with 2 tellers. Once I got to front, it didn't take very long, and the teller was very pleasant, apologizing for the wait. I was done quick, with my brother taking a bit longer. He later told me, it had been a pleasant exchange.

Customer Service experience was exceptional. Not only was I welcomed with opening the door with a…read morewarm greeting. I was escorted to the correct lane to complete my transaction. Two tellers were available to assist the customers with money transactions, not to mention they were very quick. I've read reviews from other branches and I must admit.. I was pretty disappointed.. None of that here though. What more can a girl ask for stellar service and no wait.This is a great value pack bundle.

Amazing service. The ladies at the office were very nice and helpful. If you need a fast loan go…read morewith them!!

things will change once you sign the agrement, we had a promise to pay set in place for friday, and…read morethey came to repo the car on thursday.. they will def try to repo you car few days late. they dont call. just send a text mesg, iam in the hosptial. this has been credex has been the worst .

I had a very positive experience- when purchasing my car at this establishment in Miami Garden. My…read moresales Representative Augustin Abarga was honest and very helpful. The sales manager(s) were very proffesional, and accomodating. In fact, they sent an Uber to bring me to thedealer so that I could finalize the purchase. When I left the dealer I had my own insurance, but additionally they provided me with plates- since they can act as DMV. After a week my truck is fine.

The absolute worst automotive purchasing experience in my life…read more Sales person (Blake Campbell) promised delivery, after purchase, of 5~7 days. 15 days later still no delivery. Requested the order to be canceled, in writing, and then the vehicle was shipped. Now I am required to wait for rhe vehicle to be returned and on site before they will issue a refund ..... minus a return shipping charge. Constantly failed to take or return calls. Apparently no management oversight. Highly recomend purchasing from some where other than here. Worst customer service I have ever encountered. For a purchase in excess of $15,000.00, I expected at least.a minimal effort by the sales associate, I seriously underestimated how poor the service could be. If the sales staff is this inept, I shudder to think what the customer service is like after the vehicle leaves their lot.

This was in & out and I'm happy with my new van. There was…read moreno hassle. No need for negotiation because my van was below market value

I am beyond disappointed , frustrated and just disgusted in the way I've been ripped off ,…read moreharrased, and treated like some type of criminal. Bought my car Feb 10, 2016 at Car Factory. Price for the white bmw 328i was $22,800 approx. Made a down payment of $5000 then made a year of payments of $367, sometimes $389 for late fees. Well they always send me threats of repoing my car even if it's one day late. They claim that they only work with high risk customers who have no social security or credit history... They don't report any payments to the credit bureau. And they repoed my car for failure to show proof of insurance when in fact I had made car insurance changes just not received even a phone call to make sure everything was ok... the interest rate is so high it's like I've been renting a car for a year. I know that I'm supposed to read fine prints and nobody influences your purchase except the seller and dealership but this has been truly a nightmare... I would never again make this mistake and can't believe business like these continue to rip off young responsible US citizens... I was born in the us and have all the rights to be treated as such. And even though I have poor credit I deserve to be treated without discrimination and ethically as well... my pay off is so high I'm just stuck with this car now... it's a shame how I got played and abused and it's just messed up. Wouldn't recommend anybody buy their future dream car in both places Car factory and Mengar... the only person worth giving a 5 star review is isgrey Brandt she's very considerate, polite , respectful and professional always trying to help. Thank u... do not attempt to speak with zol lozada she was beyond disrespectful to me and my mother, unprofessional, rude, and inconsiderate.

I walked into this locations office about a week ago. I was recently contacted and told that a 2008…read moreHyundai Elantra with 98k miles was worth "nothing" when I tried to use it as collateral for a small auto loan. Let me be the first to say, that that is complete bull. I Kelly Blue Book searched the vehicle, and they said used, would be about $7k, so I was expecting a good $3,000 as a loan. But apparently, since this company cannot make a 200% profit margin off of me, I guess I cannot receive a little bit of HELP. I'm absolutely disgusted by what I was told, I feel that this company is just out for themselves, I was lured in by a commercial that promised help and aid, and instead was blindsided by the behavior of these people. i wasn't asking for much, but instead what I got was LIED to, and told that my car is literally worth nothing. Shame on you people, I would have expected better from you guys after saying that this company helps the community in which it's located in, and I wouldn't recommend anyone to this firm ever. At least they could have been honest and told me it wasn't worth their time to give me a loan with that collateral, not fed a spoonful of (pardon my language) bull crap, and told that my car was worth nothing, like if I was born yesterday. What if my car WAS worth while to you guys ? You probably would have ripped me off with a loan too. Horrible business.

had an amazing experience buying the vehicle here for my cousin with Manuel Ruiz. I definitely…read morerecommend she is loving the car

WISH I COULD LEAVE ZERO STARS!…read more I TRUSTED THEM; you SHOULDN'T Stay away and definitely don't buy remotely! I would strongly caution anyone considering doing business with this dealership. My experience was extremely disappointing. I was given information that turned out to be inaccurate and misleading, and I relied on those representations when moving forward with the deal. When the facts became clear, I felt the dealership had not been honest or transparent with me. Buying a vehicle--especially an expensive one--requires trust. A customer should be able to rely on what a salesperson and dealership represent about the vehicle, the price, the condition, and the transaction terms. Unfortunately, that was not my experience here. What bothered me most was not simply that there was a problem. Problems can happen. It was the way the situation was handled afterward. I expected honesty, accountability, and an effort to make things right. Instead, I felt that closing the sale mattered more than being straightforward with the customer. Based on my experience, I cannot recommend this dealership. I would encourage prospective buyers to verify every representation in writing, carefully review every document, and should independently confirm anything important before purchasing a vehicle here. I am happy to provide documentation supporting the details of my experience. There are better, smarter, and more honest options when purchasing a car!

Nathaly was super nice and made the entire process very smooth and efficient! Thank you!read more

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