I just moved to Lillington a month ago when I walked in and inquired if they take walk-in's for pedicures. I said this OUT LOUD, that I had never been to their nail salon before, and registered on their computer system, told them that I just needed a simple black polish for my toes and waited a few minutes for my turn.
The salon wasn't too busy so the wait wasn't any longer than 5 minutes. Cindy was my tech. I chose the Chocolate pedicure ($60), and was looking forward to the foot massage, most of all.
Cindy drilled off my existing nail polish from my previous pedicure I had done elsewhere, which I thought was odd, figuring nail polish remover would be sufficient She told me I had on gel polish, and I told her it was not gel polish, I've never had gel polish on my toes and she told me "no, it's gel polish". I had previously been going to the same nail tech for years and I know for a FACT that it wasn't gel polish on my toes! I was in no mood to argue....Yet. So it was time to apply polish to my toes, the polish goes on, the lamp goes over them and I mention " oh- Gel polish?" Cindy says NOTHING.
THE pedicure continued, with individual sized, PREVIOUSLY opened packets of chocolate scented products and with the stone exfoliation & sugar scrub or whatever it was... I guess she called THAT the massage, all the while my feet were in plastic bags with some kinda goop inside them. No massage of the feet what so ever! I questioned Cindy about the lack of foot massage and she picked up the timer and said "see that's it and we're very busy." It appeared that there was about 1 minute left. I have no idea what she was actually timing.
That was it! The pedicure was over, I went to the front desk to pay and to my surprise, the charge was $75! A $15 up charge for the black gel polish she applied to my toes. At no time during my visit did she inform this NEW customer that there was a $15 charge to apply gel polish to my toes. There were no signs posted anywhere, either. I pointed this out to Cindy and she said "oh yes, it's $15 for gel polish. I told you!" No, she did NOT! Cindy then pointed to all the other customers individually and said see? They all know!
I told her that it's great that they all know that there's a $15 up charge for gel polish, they're not new customers, am I right? But I have never been here before and you never told me, so how am I supposed to know that? Then she had the nerve to ask me if I was going to tip her. I think any other establishment would apologize for their mistake of not informing a new customer of the $15 up charge for gel polish, especially after I commented on it while she was applying it...but this woman had the gall to still expect a tip after performing a mediocre service and deceiving me like that.
I WILL NOT be returning to this salon EVER again. If you're new in town, save your money- keep looking for a more honest establishment! read more
