My girlfriend Whitney went to sneaker king after work and bought what we thought were some nice discounted charles barkley nike air max sneakers in white and grey. At first everything was fine and after she wore them the first time, the back of her foot was getting scraped and she complained. We initially thought she would have to break them in, but then the bottom foam of both sneakers started to peel badly. Small paint chips were coming off, so she called the store. She was placed on hold by one of the asian owners, and another worker was placed on the phone. She then explained the problem and asked for a refund or exchange, and was told that it was a defect and to come to the store and she would be taken care of. We went to the store together a few days later after we finished working.
The Asian lady Ms.Kim behind the counter once the situation was explained was very rude and demanded to know why she would be responsible for the sneaker malfunction. When asked if the sneakers were even authentic she went into a rant, prompting one of her workers to ask if he could help us, but initially he was rude too and said they do not provide refunds, but they do exchanges.
After asking about the exchange Ms Kim behind the counter again began arguing with my girlfriend saying that its not her fault and they don't sell fake sneakers irately.
Again one of the two workers there, a different one this time, intervened and called someone on the phone. After this phone call he assisted us with an exchange of that pair to a different pair of 90 air max. We also had to pay the $10 dollars difference between the old pair and the new pair. The old pair being $70, the new being $80. Ms Kim even had a lot to say about that until we threatened to call the cops and have them deal with it.
Hopefully these are real and do not peel. sheeeeesh, what an experience. I would not recommend anyone who likes authentic sneakers free from "defects" to go there. Not only was the product bad/ and or bootleg, they were rude about it as if we were wrong for saying so. Buyer be wary... read more