First time here. Consulting with surgeon for daughters knee surgery. Check-in was easy…read more Receptionists very nice and patient. Waiting area was spacious and the overall atmosphere was actually very calm. Our wait to see the surgeon was minimal. Our consultation excellent. Surgical procedure, diagnosis and prognosis were clearly explained and we were able to schedule the surgery in one visit. Daughter is actually looking forward to surgery!

They violated Hipaa, and sent my parents my detailed medical bill. I'm an adult, with my own…read moreinsurance, and they had my insurance on record. After this violation, they had the audacity to bill me for a late fee. The time delay was due to them needing to fix their own internal error of billing the wrong insurance company.

We see Dr. Nance in Spanish Fork and he is wonderful. The billing practices (which are separate…read morefrom the care you receive in the clinics) are deeply, deeply flawed. The billing office caused our family some serious hardship over an unpaid administrative fee.

I was so sad when my pediatrician who is AMAZING, that I've been taking my kids to for the last 15…read moreyears left to serve a medical mission in Mexico. It left me searching for a new pediatrician. We were worried about possible seizures and wanted to talk to them about some sensory behaviors that my sons preschool had pointed out to me. We were experiencing it in kindergarten as well and didn't know where to turn for help. So I spent several hours reading reviews and choose based off what I had read to come to Utah Valley Pediatrics. We scheduled with a doctor who will remain un-named because this is not about him. He gave us a list of psychologists to test and work with my son on the sensory end. We have taken him to a psychologist and have been getting him help. With school starting the wearing of a mask is proving to be something thats too much for him. So I had the psychologist write a letter and took it to the school. I was told that my letter from the psychologist would not be sufficient to make my son exempt from wearing a mask. I was told that I had to get a signed form from a medical doctor. So I called Utah Valley Pediatrics office told them of my dilemma and told them I could bring in the letter from the psychologist and after 3 phone calls and checking and double checking I was told they have a COMPANY WIDE POLICY NOT to sign ANY mask exempt forms of any kind. Are you kidding me. They are the ones who gave me the list of psychologist to go to for help. If they can not do whats best for their patients on a patient by patient basis and make decisions based off the medical knowledge they have there is no way I'd ever trust them with any of my children. I MISS my old pediatrician!!

My whole family has been going to this clinic for years about 30 years…read more We like all the doctors Dr. Mcmaster is great he's our family doctor and help me give birth to my two boys and now is my daughter's pediatric. I haven't had a problem with the receptionist picking up the phones, and what I also like is that sometimes they can fit you in that same day you call

Dr McMasters is an excellent doctor. I have always been treated with respect, and they are very…read morehonest in all their dealings. The review Keith M left is so wrong. Perhaps he doesn't understand that his girlfriend was given a break since she had no insurance. The Doctors work in the practice, they do not set the prices or handle the billing. I would not hesitate in the least going to Dr McMasters for anything.

Our recent experience with this pediatric clinic was extremely disappointing and concerning…read more During our son's appointment, the MA's prepared a vaccine before we had the opportunity to review the expiration date and brand. As parents, we simply asked to verify the expiration and brand information before it was administered. When we asked to see the injections vile and box to confirm the brand and expiration like requested. The staffs attitude changed immediately and they began treating us rudely. They then brought in boxes of the vials. One of the injections was expiring the same month that we were in, so we were not comfortable giving him this vaccine. We ultimately declined that vaccine and it was never administered to our son. Despite that, the clinic has informed us that they still intend to charge us for the dose that they chose to prepare without our consent to proceed. We did not agree to have the vaccine drawn up prior to reviewing it, and the vaccine was never given. Charging a family for a medication that was never administered and that the we declined raises serious concerns about billing practices and patient consent. Parents deserve transparency, respect, and the ability to make informed decisions about their child's care without being pressured or financially penalized for asking questions. We hope the clinic reconsiders this situation and updates their policies so that other families are not placed in the same position.

I would give this office 0 stars if I could. I spoke with an admin, and they didn't even fix the…read moreissues. Instead they took the side of their office manager, and were disrespectful and unprofessional. They blamed me, saying that I was harassing their office. I explained to their admin that I would leave a review, if the issues were not resolved. I have since edited this review. Instead of being nice and acknowledging their misdoings, I was blamed for reaching out trying to take care of my daughter's health & HIPPA information. I was told to send HIPPA information through a text system. Including medical health history form, and an ROI....When I wasn't even provided any documentation about the text system, and if it was indeed HIPPA compliant. I was given an email address for the office manager. When she stopped wanting to answer my questions, she blocked my emails. I have proof of this. I even called the front office to ensure I had the correct email to send the ROI form to. Also, to ask if there was another email I could send the forms. And I tried again, my emails were still blocked. I was told that she couldn't accept patient emails. When I had previously received 5 emails from her email address. They claimed that I was asking for medication for my daughter, that I never even called asking about. I was told that I called asking for medication, and that was (illegal) and against the law. They stated that I called asking about a medical condition, which she doesn't even have. I asked for the medical records, that was it. Idk if their office got us confused with a different patient? But this office is very disorganized. I left multiple messages, and voicemails. According to them, apparently that was harassment. It took 3 months, and this review to finally get the records sent to the new doctor. The office refused to send records to a different pediatrician, and refused to accept records. They refused to talk to me as the patient's mother, until I left a 1 start Google and 1 star Yelp review. I edited it, due to finally having the records sent. But in order to get those records sent, I had to endure this verbal abuse. I hope no one else has to endure this type of treatment, from a doctor's office. Especially from a pediatrician! The doctors and nurses also never return my calls.

Do not, I repeat DO NOT bring your baby here to get their ears pierced! They're inexperienced, and…read moredo not train properly! We brought our little girl who is 4.5 months old to get her ears pierced and the girl missed the dot by at least 3cm! She ended up hitting like the bottom cartilage of her ear. She screamed for probably 25 minutes straight. I feel so terrible for her. So now we had to take it out and I am going else where to get that ear redone once it heals properly. Safe yourself and your baby time and pain and do not go here.

We love Canessa Leaflang! She has been wonderful since the day I found her just to get my babies…read moreears pierced! We live in west Lehi and go to Orem for all of her appointments just because of her. She is insanely informed. Never ever makes you feel rushed or like a crappy parent. This is my 5th baby and I can honestly say the best pediatric care I have ever found! I don't have a single negative thing to say about her or any of the office staff we have encountered!