This is a true Longview landmark. Friendly and courteous service from Herman and the staff. It's…read moregot an authentic, old time feel to it when you walk in the door, like going into a post office in the olden days

The lady that runs the place is so incredibly rude. If there was another UPS store anywhere near I…read morewould go. The rest of the team are very friendly, but she just looks at you like you're an idiot when you ask a question never smiles seems put out that you're there. She needs to go find a job that she enjoys.

I've had consistently bad experiences at this location. The staff are rude, unprofessional, and…read moreunwilling to help. When I asked them to enter the correct weight on a shipping label, they argued and claimed it wasn't necessary -- which is simply not true. Customers should be aware: shipping companies charge based on both actual and dimensional weight. If your package is even slightly over the stated size or weight, you can be hit with extra charges -- and worse, your shipment may not be properly insured. If something happens during transit, you're out of luck. It's unacceptable for a shipping store to refuse to enter accurate information on a label. UPS already has a reputation for overcharging, and this location makes it even worse. We need a new UPS Store & more than one because this one is unethical & unprofessional. If I could give zero stars I would. Avoid this store if you can -- Longview deserves better.

Here for a 2:30 passport appointment. The lady that made the appointment & who meets w you is not…read morehere & it's now 2:55. Her 3 o'clock is now here also. The other employees say they hope she hasn't forgotten her appointments. Wow.

There was no one at the Passport office in the Post Office as both were out to lunch. I had made a…read more12:30 pm appointment on line. The Post Office lady who was waiting on customers, called a new gentleman from the back, and then took care of me. She was pleasant, happy and very helpful. I could not have gotten better service.

The employees here always help! The post Master is awesome and helps when I have package problems!…read moreExcellent! If you ever have a problem just ask for assistance!

US Post Office KILGORE, TX 75662.. WORST Post Office I've…read moreever dealt with! I had a package that was to be delivered to Alabama on the 18th at the latest. It was delivered to the post office and paid for on the 13th. Then sat at the Kilgore Post office till the 20th before it was shipped to Shreveport. When called a man a the Kilgore Office said he had two weeks from delivery date (18th) to deliver package.

Best service ever. I was expecting a package which got sent to the wrong city, then disappeared…read more Waylon worked with me for two weeks and finally located package, drove to that city and picked it up and brought it back with him. He then called me and told to come pick it up. So thankful. I don't know any other postal worker who would have done that.

They a bunch of lies can't get your packages . The reason they say is that it's unacceptable but…read moreyet I ride a motorcycle up to my house

I've been in there a few times, but this most recent time was the nail in the coffin. I went into…read morethe post office in order to pick up a package and was not treated in a manner that I consider appropriate or justifiable. Upon getting to the front of the line and getting called on to come over to desk, the woman working behind the counter just seemed burdened. She made eye contact with maybe once or twice. She was rapidly tapping a pen on the counter in a manner that definitely made me feel like I needed to hurry up. When I asked if she could go check for the package, she loudly sighed but she went. I'm not even sure if she honestly looked. There were many other little mannerisms that she did that were bothersome. The service that she provided was AWFUL. I left the post office pretty ticked off. The only reason this received one star is because Yelp won't allow you to give it zero stars. It only reaffirmed why UPS is better.

Whom ever does the packages at the Marshall Texas office needs help. On the 21st my package was in…read moreShreveport. The 22 it arrived in Marshall. The 22nd it arrived back in Shreveport later in the day. Now to be delivered back to Marshall on the 23rd. I needed it today.. the 22nd. This has happened before. Poor facility.

The Marshall post office needs new leadership. I have had packages missing, delivered to the wrong…read moreaddress, and been getting my neighbors' mail on more than several occasions. I've had mail shown delivered at my mailbox nowhere to be found. Today, I went up to the post office and attempted to speak with the postmaster. I was again missing mail, two packages. After being told she wouldn't see me , I told them I'm not leaving until I speak with her. The postmaster, Daphne Moore, came out from the back of the office, my packages already in her hands, which showed delivered to my address in their system from yesterday. She immediately met me with an attitude and refused to address my concerns. Offered no help, no apology, or anything. Just a simple search of her name on FB shows that I'm not the only person that has had issues with this postmaster. I'm not the only one on my street that has been having issues with mail delivery either. Several times we have gone days without anyone on my street receiving mail. I've already filed complaints regarding the postmaster's behavior and the carrier's inability to deliver mail. I'm sure it's to no avail. Another governmental employee that collects a salary with no accountability. There are good people up at the post office. This isn't directed at you, but after interacting with this woman, I'm sure she isn't much of a supervisor either.

Bs no agent on hold 25 min…read more Are you kidding this is the United States Postal Service.That would mean we need it needs to be available to the american public at all times not a twenty five minute hold time , not being unable to call and speak to a person

I have lived other countries and the USPS has to be one of the best, most proficient services in…read morethe world! I actually never had items "lost in the mail" whereas in other countries it was a toss up if they ever arrived; the only one thing I do miss are my mail "personnel" over the years as they move on and/or retire...they were always personable...now a little less so with the younger generation... ;(