Best service ever. I was expecting a package which got sent to the wrong city, then disappeared…read more Waylon worked with me for two weeks and finally located package, drove to that city and picked it up and brought it back with him. He then called me and told to come pick it up. So thankful. I don't know any other postal worker who would have done that.

This is a true Longview landmark. Friendly and courteous service from Herman and the staff. It's…read moregot an authentic, old time feel to it when you walk in the door, like going into a post office in the olden days

The lady that runs the place is so incredibly rude. If there was another UPS store anywhere near I…read morewould go. The rest of the team are very friendly, but she just looks at you like you're an idiot when you ask a question never smiles seems put out that you're there. She needs to go find a job that she enjoys.

I've had consistently bad experiences at this location. The staff are rude, unprofessional, and…read moreunwilling to help. When I asked them to enter the correct weight on a shipping label, they argued and claimed it wasn't necessary -- which is simply not true. Customers should be aware: shipping companies charge based on both actual and dimensional weight. If your package is even slightly over the stated size or weight, you can be hit with extra charges -- and worse, your shipment may not be properly insured. If something happens during transit, you're out of luck. It's unacceptable for a shipping store to refuse to enter accurate information on a label. UPS already has a reputation for overcharging, and this location makes it even worse. We need a new UPS Store & more than one because this one is unethical & unprofessional. If I could give zero stars I would. Avoid this store if you can -- Longview deserves better.

I wanted to give a BIG shout out to Henry McKay I went to…read morethe post office last week and I have never met someone as pleasant and helpful as he was to me. He should be commended for the wonderful job he is doing Ty Henry Mc Kay Terri Myers Longview

Our package delivered 7/12/23 was ripped open. We have been to this McCann post office numerous…read moretimes about misdelivered mail on our street. We ask for the person in charge and invariably talk to someone different each time. We will go electronic with as much as possible. The carrier did not notate any opening of the package; but, it was clearly ripped open when placed at our door. The ring door bell caught it. Bob/75605

Stopped in around 3:30pm yesterday with a dozen packages going all over the US. Some have already…read morereceived their packages 24 hours later. The staff here are professional and service is excellent!

On 02-12-2026 I took my package to BoxCar Shipping with a Prepaid Fedex Label containing very…read moreimportant and senstive information for a client. Staff at BoxCar received my box and I received a printed receipt. I left the building feeling confident that my package was in good hands and that my client would receive it in a couple of days. In approximately 1 week my client called and asked about the package that had not been received so I looked up the tracking number on the Fedex website. To my dismay I found that Fedex had no record of picking up my package at BoxCar. I called BoxCar and a young man informed me that occasionally boxes were picked up by the wrong carrier and that often it took as long as two weeks for those packages to be returned to BoxCar. Apparently there is no system or supervision at BoxCar to ensure that the correct carrier picks up the correct package. It is now two weeks and 1 day since my package has been lost by BoxCar. This contained documents which, in the wrong hands, could easily be used for the purpose of Identity Theft and as of this date I have no idea what type of repercussions my client will suffer as a result of carelessness on the part of BoxCar staff. It isi also interesting to note that the website shown on Yelp and also on my BoxCar receipt does not exist or is not accessible. I am now driving to Tyler from Mineola when I have important documents to mail. Fedex has an Office there and does not offer services to other carriers. It takes considerable time to do this but at lease now I can sleep nights.

This store is so convenient to have in Mineola! I drive from Winnsboro (a 30-minute ride) to have…read morethese fine people pack and/or ship for me. They wrapped a huge antique mahogany rocker for me to ship long-distance, and the chair arrived in perfect condition. They are also friendly and efficient. I highly recommend BoxCar in Mineola!

SULPHUR SPRINGS post office has terrible customer service. The postman gets my mail wrong all the…read moretime. I get others mail and they get mine. My packages get delivered to other houses. It's awful. They NEVER answer their phone. I live a ways from there and I have to go all the way down there to get my questions answered on where certain mail is that was supposed to be delivered to me. I ask the mgr why no one answers the phone and he NEVER knows why. They are a mess. For me any ways!

Ms Tina was very helpful. I couldn't find my package she called me very quickly after I submitted…read morethat it was lost. It ended up being at the neighbors but she was still very helpful.

I had ordered supplies for my classroom and they were supposed to be delivered by UPS to my house…read more On Saturday I tracked my shipment via the UPS website and found out that my box had been delivered to the post office. I quickly went to the post office hoping someone might still be there, it was approximately 10:30 am and my local post office does not have lobby hours on Saturday. I was able to get in touch with a clerk and he was able to check out my boxes to me. I am so grateful that he went beyond customer service to help me out. I was able to get my items to my classroom over the weekend thanks to him! Outstanding customer service.