This is a true Longview landmark. Friendly and courteous service from Herman and the staff. It's…read moregot an authentic, old time feel to it when you walk in the door, like going into a post office in the olden days

I wanted to give a BIG shout out to Henry McKay I went to…read morethe post office last week and I have never met someone as pleasant and helpful as he was to me. He should be commended for the wonderful job he is doing Ty Henry Mc Kay Terri Myers Longview

Our package delivered 7/12/23 was ripped open. We have been to this McCann post office numerous…read moretimes about misdelivered mail on our street. We ask for the person in charge and invariably talk to someone different each time. We will go electronic with as much as possible. The carrier did not notate any opening of the package; but, it was clearly ripped open when placed at our door. The ring door bell caught it. Bob/75605

The employees here always help! The post Master is awesome and helps when I have package problems!…read moreExcellent! If you ever have a problem just ask for assistance!

US Post Office KILGORE, TX 75662.. WORST Post Office I've…read moreever dealt with! I had a package that was to be delivered to Alabama on the 18th at the latest. It was delivered to the post office and paid for on the 13th. Then sat at the Kilgore Post office till the 20th before it was shipped to Shreveport. When called a man a the Kilgore Office said he had two weeks from delivery date (18th) to deliver package.

Whom ever does the packages at the Marshall Texas office needs help. On the 21st my package was in…read moreShreveport. The 22 it arrived in Marshall. The 22nd it arrived back in Shreveport later in the day. Now to be delivered back to Marshall on the 23rd. I needed it today.. the 22nd. This has happened before. Poor facility.

The Marshall post office needs new leadership. I have had packages missing, delivered to the wrong…read moreaddress, and been getting my neighbors' mail on more than several occasions. I've had mail shown delivered at my mailbox nowhere to be found. Today, I went up to the post office and attempted to speak with the postmaster. I was again missing mail, two packages. After being told she wouldn't see me , I told them I'm not leaving until I speak with her. The postmaster, Daphne Moore, came out from the back of the office, my packages already in her hands, which showed delivered to my address in their system from yesterday. She immediately met me with an attitude and refused to address my concerns. Offered no help, no apology, or anything. Just a simple search of her name on FB shows that I'm not the only person that has had issues with this postmaster. I'm not the only one on my street that has been having issues with mail delivery either. Several times we have gone days without anyone on my street receiving mail. I've already filed complaints regarding the postmaster's behavior and the carrier's inability to deliver mail. I'm sure it's to no avail. Another governmental employee that collects a salary with no accountability. There are good people up at the post office. This isn't directed at you, but after interacting with this woman, I'm sure she isn't much of a supervisor either.

Best service ever. I was expecting a package which got sent to the wrong city, then disappeared…read more Waylon worked with me for two weeks and finally located package, drove to that city and picked it up and brought it back with him. He then called me and told to come pick it up. So thankful. I don't know any other postal worker who would have done that.

Good: is clean,…read more Bad: they really need more cashiers only 2 during holidays ‍ loooong lines.!!!

I've been mailing cards to my parents for over 35 years and the post office can no longer get the…read morecards from Tyler to Mineola in a timely manner. This is a 29 mile trip and the cards either don't arrive, or take 4 or more days to get there. WTH?!? You keep raising prices while your service continues to deteriorate! YOU are what is wrong with the government and why you no longer have the trust of your patrons! You want more money for a job you don't even do anymore!

What do you know, I'm at yet another post office! And a pretty darn good one. I was happy to find…read morethat it was close to the hotel I was staying at in Tyler while working there for the week. Favor ain't fair! The staff was friendly and efficient, and I was on my merry way in no time. So glad I was able to ship items while out of town. Thanks!

I have my place for another month but went ahead and out in a change of address and paid to have my…read moremail forwarded. A package was returned because they said I left no forwarding address. This is wrong. Also if they would have checked with my landlord they would have known that I have not moved yet.

I had ordered supplies for my classroom and they were supposed to be delivered by UPS to my house…read more On Saturday I tracked my shipment via the UPS website and found out that my box had been delivered to the post office. I quickly went to the post office hoping someone might still be there, it was approximately 10:30 am and my local post office does not have lobby hours on Saturday. I was able to get in touch with a clerk and he was able to check out my boxes to me. I am so grateful that he went beyond customer service to help me out. I was able to get my items to my classroom over the weekend thanks to him! Outstanding customer service.