Easy and convenient though parking was a challenge. I was able to pop in, purchase some postcard…read morestamps, apply them to my Clingmans Dome postcards and drop them in the slot. There is very limited parking in this part of downtown Knoxville, but I found a quick spot nearby. [Review 1188 of 2024 - 504 in Tennessee - 22211 overall]

Cannot get anyone to answer the phone at this facility!!! Had a question concerning our PO Box…read morethere and could not get any assistance. DO BETTER!

The ppl are fantastic it's the Post Office itself !!! There's absolutely no Air at all!!! With a…read moreline of over 10 ppl and the poor girl trying to works fast as she can!! She's miserable it's so hot 90° come on, get them some air in this place!!!

I called here and was on hold for 20 minutes with no one picking up the phone. So I drove here and…read morewaited 10 minutes to ask a question do you do General Delivery like no we don't and there is only one place I can do it at. The parking lot is dead and no customer and the inside is dead as well and still had to wait for someone to come from the back. If you need postal service do not come here at all!

the rudest staff and worst service you can imagine. they always have a line and just stand around…read moredoing nothing to help anyone.

There is always a long line. Never a place to drop off packages that are already labeled and paid…read more Not enough people working. Nobody gives a crap.

Feels interesting to review a post office, ha. I've went to this location often (25+ times or…read moremore), so take it for what it's worth. Location and parking are good with no issues; it does get busy but have enough space to handle the volume. The staff themselves have been generally helpful with very rare exceptions sometimes. My only ever observation is that due to not having enough workers that they may be stretched thin at times, leaving certain times of the day with packed lines (been in them before). Then again, in those same observations I get entertained with the amount of folks that come up with nothing prepared and they have to work each one from scratch. That said, going 4.5/5 here! Thankful for the workers here and helping us to all get the things that just arrive on time.

I would like to congratulate Tiffany and Dustin on excellent customer service. They spent all the…read moretime necessary to help us solve our problem with mail forwarding. They were very kind and professional.

Best people I've ever met! Some of the comments don't make sense like the 7.20 in stamps they don't…read moredo penny stamps anymore so the math wouldn't ever work if stamps are .55 which was an old post but just saying.....you can ask for the orange envelopes or just out the change in your box with a note and I always get what I need from the carrier. Also just to do some math your house is 35ft away and if they do this for all the 1200 homes they service that would only be like 5 extra miles they are walking a day on top of the normal 6miles a carrier walks for the job; I don't get why if your ganna order packages you don't get a plastic tub and put it close to your mailbox or is it you who doesn't want to walk the 35ft?

Crowded on the inside in the mornings. The po boxes outlook…read morethe outside. It is located right up the hill from Litton's. It's clean. Money orders are 1.25!

Everytime our regular mailman is off, we have nothing but problems. Today we had mail going out n…read moreour flag was clearly up but they blew right by n didn't pick up the mail. Need to do a lot better. SMH

Supposedly delivered a small package from EBay on January 10th, 2025. However, it was not in the…read moremailbox. The day that it was supposed to be delivered, they didn't even deliver in my neighborhood because of the snow. I discussed with the office at Cedar Bluff, and they still claimed they delivered it to my home on that day. They basically told me to kick rocks. The piece was only $6, so I didn't waste any more time arguing it. Still bothersome and annoying though.

Teach the lady that's working front desk some manners !Could be the rudest person I have came in…read morecontact with in many months! I was using the drop box outside until someone made a bone head decision to install a different style box that requires most drivers to get out of the car so it defeats the purpose! And the you haft to go inside a deal with the lady with wire rim glasses and hadn't discovered what a hair brush is for. And she acts as though everybody comes in everyday and should not ask a question! Jan/15 /2026 10:30 am

I agree with the other reviewer that the postal workers inside the post office do their job well…read more But, this low score is due to many problems with mail delivery! I have gotten other people's mail in my box many times, even one that belonged in a different town! If I get other people's mail, I have to wonder who is getting mine! I'm writing this review now because I'm angry! I just called my credit card company with concern that my credit card is about to expire and I haven't received a new card. They told me they mailed me a new card May 31st and it is now June 20th. I did NOT receive it, so the mailman gremlin has struck again! I hope USPS reads this!

Fantastic postal workers here. I was driving through the area and needed to mail some boxes so…read morepulled in. The lady who helped me was so informative, assisted me along the whole process and was super nice. You could tell, even from the short 5 minutes I was there, that the people here are family.

When one considers the number of government agencies that for any number of reasons, have managed…read moreto falter and sometimes fail, our Postal Service shines as an excellent exception to the sad norm we often encounter. In many countries these days, it's practically impossible to 'mail' something with an expectation that it will arrive unpilfered or undamaged. Not so with our USPS! Pilfering is virtually unheard of, and anyone found doing so is severely punished. Occasionally something arrives squished, but THATZ a rare occurrence. During 'rush' times there can be a line, true. But the clerks always take the time to insure that every customer ahead of you is fully served, just as they do with you. Quite often, they offer advice regarding the 'best' shipping options, too! I like that they offer shipping supplies, and there's a decent rack of holiday, birthday, and Thank You cards in stock. Yesterday there was a line. A line worthy of Christmas. An elderly gentleman was having trouble understanding the process of sending a package. The clerk was unruffled, and took all the time necessary to help the fellow ship his gift. All the while the smile never left her face. Even when grumbly patrons, tired of the delay, stood at her counter afterwards. And even when I approached asked detailed questions regarding changes in passport application procedures! ADA access is excellent. Parking here is good. The facility is clean. Exiting south (left) onto Maynardville Hwy can be a bit dangerous, but the light at Emory Road crossing will provide the needed gap for a safe entry if due patience is exercised. Are they perfect? No, but when measured against the oft failed norm of other public institutions, their dedication and attitude stands worthy of emulation!

The most amazing staff at this location. Always have a smile on their face and so nice to my two…read moregirls who bring my packages for my small business. My packages always get scanned in and sent to the next location on time.