So glad they reopened Service is fast and friendly…read moreThere was no wait time to speak of. Super close to home and the Post Office. I can be in and out then continue on with the day.

Ms. Avis helped me thoroughly on the phone and was so sweet and kind (I'd give it a 5 if it weren't…read morefor the in person visit). She told me what I needed to do after I lost my TX DL and needed to replace it with a TN DL and change my name (since I'd recently got married). I reached the DMV (State Drivers Center since I'm transferring), after an hour's wait, I tell the lady what I told Ms. Avis had told me and since I didn't have my current DL that I would need to come back with a TX "Surrender form". SURRENDER FORM! This form is used for folks who do not wish to drive, physically incapable of driving, have a certain type of DL for sex offenders, or ineligible to drive due to losing privilege's. I don't want to SURRENDER, I wanted to replace and convert it to TN. Anyway, if you call for help, Ms. Avis is a 5/5 stars which made up for my crappy service/unreliable information at Gore Road in Knoxville.

Got in fast but all downhill from there.tried to register my car from oklahoma..the lady told me…read morethat was a title holding state and I had to have them send my title to nashville..I explained I had a lien holder in california and they had the title.she insisted oklahoma had it and I would have to have it sent here..also told me my proof of residency wasn't what they would except which was no big deal I could get that but the tone and rudeness of this person was maddening ...more interested in getting me out of there than helping..went to another office and had to wait longer but no problems...

Came here to get my mom's car title switched over to her and my brother's name. Did not have to…read morewait long which was nice, about 5 min. The lady that helped us was really nice and we were in and out in less than a 30 min. It is in the same Plaza as Rural King right next to workout anytime.

The folks there are pretty nice...and that's all I can say good about the place…read more It's loud and disorganized. I came prepared with all documents and waited a long time for a supervisor to decide how to handle my case. I was sent away without being helped properly. I did call Nashville and they confirmed I had done it right and assured me that they'd speak with the Bonny Oaks people. I didn't hold my breath. Lo and behold, 2 hours later, I received a call from Nashville saying they reversed the Bonny Oaks employees and approved my case. I was grateful, but it shouldn't have had to end like that. I want our government offices to be friendly AND competent. They must know what they're doing or be retrained. Sometimes, being friendly just doesn't cut it...especially in government work. I would go to the Red Banks site if you really want it don't right he first time.

The service just sucks, I came to register my driver's license, the girl who served us, in my…read moreopinion, did it with reluctance, the staff does not care about customers and come up with reasons to get rid of them as soon as possible, requesting documents that have no connection with what we came for.

I went for my 10:10 appt for my Real ID, taking the 1hr trek. I made the appt a month ago & this is…read morethe soonest I can get an appt at. All of the sites I went to state this facility is close on weekends leading up to the appt. So I was anxious. I made sure to have all the proper documents needed. I checked in at 9:46, was called in to kiosk 5 a minute later & everything was done less than 10mins later. The staff from check-in to the end was nice & professional. Their process was very efficient. By 10:10, I was back in my car to drive home. Highly recommend this place.

Great service, excellent people working here. Kindness goes a long a long way especially when…read moreyou're new to Tennessee Thank you.

This new centralized regional system is an absolute joke without a punchline. Forcing multiple…read morecounties to travel out here to London is bad enough, but the sheer level of disorganization inside is ridiculous.You walk in the front door and there is zero direction--no clear signage, no obvious check-in process, and absolutely nobody guiding people. You are just left standing around trying to guess what you're actually supposed to do next. It is chaotic, frustrating, and a complete step backward from the old local courthouse setup. Thankfully, I locked in an 8-year renewal so I don't have to deal with this administrative mess again for a decade. Bring back local county licensing!

From the owner: Upgrade to a REAL ID or renew a standard credential by visiting a Driver Licensing Regional Office,…read moreopen to any Kentucky resident. Appointments are highly suggested, as limited space for walk-ins differs from site to site. Visit our website to schedule an appointment. For information on written and driver testing in Kentucky, please visit the Kentucky State Police's Driver Testing site.

Lady up front is very rude.said wrong paperwork who's next. Didn't answer questions on what was…read morewrong with paperwork. Went back with paperwork from apartment and said nope next. Rude to a lady before me as well. Wouldn't explain anything to her either. Apartment people said go to a different branch can't get anything done when she is working. One person said it took them 2 years to get their drivers license and found out they had all the correct documents the first time once they went to a different location. If she is working they don't even bother going in.

Regina Dean is my life saver! she was patient with me and worked with me to get all the correct…read morepaperwork together. She's friendly and Kind. This DMV is very clean, not too crowded and the staff works efficiently!

Lindsay B. completely changed my mind about the vehicle registration process. As a military family…read morethat has moved frequently, registering our vehicles has always been a painful experience I dreaded. Now that my husband has retired and we've chosen our forever home here in Tennessee, we had no choice but to handle the permanent registration. Although we encountered a typical Friday wait, Lindsay B. turned our visit into a truly pleasant experience. She was exceptionally welcoming, thanked my husband for his service, and processed our request for Silver Star specialty plates efficiently. She transformed what has historically been a source of stress and dread into a truly wonderful experience. Thank you, Lindsay B., for welcoming us to Tennessee!

I will say that this is an interesting place. This is where you go to get your car tags renewed or…read moreregister your car or get a handicap plate/tag. To get your driver's license, that's a separate location, which is kind of strange to me. I'm used to going to one place, the DMV - Department of Motor Vehicles - in California. It's an easy place to get in and out of, even when there's a long line. I've never waited more than 15 minutes or so. Coming from California, you can wait up to an hour and more, and that's WITH an appointment. Here, you just walk in. I've been there when there hasn't been any line and that's even more amazing! And the fees?!? You will never ever hear me complain about the fee to renew your tags. It's a flat fee of like $29!!! Yes! Again, in California it's a percentage of your car's value, meaning I've paid over $400 a YEAR to renew my tags. I keep waiting for Tennessee to say, "just kidding! Give us more money", but they don't. Oh, except if you live within the city limits of Chattanooga, you do pay $5 for an extra city tag. THEN you also pay a fee of $9 to do you car emissions test. In California (yeah I know I've said it many times) the emissions test or "smog check" as they are called there, does not have set fee. The centers are not State run, they are privately owned and can cost from $25-$100 or more. So here in Chattanooga I pay a whopping $43 a YEAR to renew my car tags. I'm telling you people, you don't know how good you have it here when it comes to government car fees. It's amazingly awesome!